Weston Corp @ Vivocity
Weston Corp @ Vivocity
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Live2Eat
Singapore8 contributions
Dec 2022 • Family
Ever since Weston Corp started at VivoCity about four years ago, we have been regular customers as it had good staff like Lucas and Andy who have always been helpful and service oriented.

However, service at Vivo deteriorated after Lucas left and Andy was posted to other Weston outlets.

After a bad experience we decided not to step foot into the Vivo outlet again. We had requested a staff to help call other Weston outlets to check on the model of a pair of shoes we wanted. He told us to our face that he was "using my own phone to call and doing you a favour" completely throwing customer service to the wind.

Fast forward, last week, we were told that a pair of Nike Tiempo Legion 9 Elite we were looking for is available at the VivoCity outlet and to look for Mike. It was more than a year's hiatus since we last visited the Vivo outlet and memory of the last incident still lingered.

When we met Mike the outlet manager, he was extremely helpful and polite. He demonstrated patience and showed true professionalism by taking pains to run us through what to look out for in buying football boots. Later when he discovered that he did not have the size we wanted, he immediately checked Weston's inventory system and discovered that its Queensway outlet had the size and arranged to have it sent over to VivoCity.

He got my contact number and said when it was delivered, he would give me a call. The following day he called to inform that the pair of boots was in his store.

Staff like Mike of VivoCity and Andy whom I have been told is now at Weston @ Junction 8 have indeed redeemed the good name of Weston Corp and had given us renewed confidence to shop at its outlets again."
Written 22 December 2022
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WESTON CORP @ VIVOCITY: All You Need to Know BEFORE You Go (with Photos)

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