Ikeda Spa Prestige

Ikeda Spa Prestige, Singapore: Hours, Address, Ikeda Spa Prestige Reviews: 4.5/5

Ikeda Spa Prestige
4.5
Onsen Resorts • Spas
This location was reported permanently closed
About
Ikeda Spa is the first authentic Japanese onsen (hot spring) public bathhouse in Singapore. Step inside warm tatami rooms, luxuriate in steaming onsen baths, robe up with intricate yukatas and find a quiet moment to observe the soft lapping waters of the Singapore River - every detail teleports the escape artist from the watering holes of Clarke Quay to the quiet sanctuaries of Kyoto
Suggested duration
1-2 hours
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Popular mentions

4.5
465 reviews
Excellent
368
Very good
73
Average
10
Poor
3
Terrible
11

CCW
1 contribution
Worst and Fake Japanese Spa. BUNCH OF SCAMMER!
Dec 2020
Dont get cheated by the pictures. The onsen is fake. The guy in charge named Jason is the worst guy to be in spa business with sucks and fake attitute. They always try to hard sell big packages out of desperation. Service from front desk at Bukit timah is super bad. Dont go there, there are many much better spa in Singapore. This ikeda is nothing to do with Japan. Everything they do is ridiculous. Pretending to copy Jpanaese culture while has no clue about it. This place is a SCAM!

SELLING BIG PACKAGES BUT WHEN TRY TO BOOK THEM ... YOU WILL KNOW YOU GET SCAMMED! YOU CAN NEVER FINISH YOUR PACKAGE.
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
viviankhq
Dear CCW, We sincerely apologize for the unpleasant experience, and we understand your frustration that the membership package you had with Ikeda Spa has expired before it's fully utilized. It was understood that your two years and six months membership package had been extended twice, once from 25th February 2017 to 25th August 2019. The other time was from 25th August 2019 to 30th November 2020 because we understand that you're having difficulty redeeming the sessions. We have acknowledged that you wish to come weekly, and your appointment has been pre-book throughout the years but was cancelled as you're unable to make it for multiple weeks due to last-minute changes. We need to be fair to other customers who want to have the same slots as you. We have implemented the "no last-minute cancellation" policy, where a session will be deducted from membership if it was cancelled last minute, but we did not do that because we really value your support at Ikeda Spa. Ikeda Spa has implemented crowd controlling measures and sanitization procedures, limiting the number of guests we have accommodated daily since the circuit-breaker started. These measures are taken to ensure the safety and wellbeing of our guests and employees. Therefore, it is challenging to secure a slot if you call on the same day or a few days in advance to make an appointment. We seek your kind understanding of these measures and thank you for bringing this to our attention. We are working on expanding our capacity, but this is a challenge given the current Covid situation. We apologize for the unpleasant experience you had with Jason, and will be talking to him separately about this matter and relook into the customer service standards. Ikeda Spa was established in 2009 and had been running for the past 12 years. We understand that this may not be the most authentic experience like what you can experience in Japan, but we do try our very best to provide the authentic Japanese experience without having you fly to Japan. Thank you again for bringing this to our attention, and please feel free to reach out to me if you have any other questions or concerns. Warmest Regards, Vivian
Written 6 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nick D
Singapore, Singapore6 contributions
Deep Tissue 90 min massage
Mar 2021 • Couples
Great massage and good technique and this is the best we’ve discovered so far in Singapore. Friendly and professional. Already booked another session.
Written 5 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Elodie
1 contribution
Ikeda SPA voucher is a scam
Dec 2020
I have been offered two vouchers for Ikeda Spa treatment at Xmas 2020. This is so very much cumbersome to use them as impossible to book treatment. They do open their calendar for booking with one month only in advance (two months depending on who you talk to and provided that they pick up your phone call) which is always full.... As a result, my vouchers are expiring ... with no offered possibility for a refund or extension.... I call this terrible service..... Ikeda spa to be avoided
Written 5 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Elodie, We sincerely apologize for the unpleasant experience and I understand your frustration that this voucher is meant to be a gift, and we have ruined it. The reason we are fully booked is that we had set up crowd controlling measures when the circuit breaker was lifted, which caused the restriction to the number of guests we can accommodate. There was also additional lead time taken to sanitize the treatment room, which affected the slot availability. These measures are taken to ensure the safety and wellbeing of our guests and employees. We are very sorry for not able to accommodate you for the treatment, however, we understand the difficulties to make an appointment. Therefore, we unable to receive any last-minute booking if you call on the day or few days before to make an appointment. Actually, we have been extending all vouchers for all our customers. I could have missed you - may I ask you to contact me (jason.tan@ikedaspa.com) directly at our spa number and I will sort it out for you asap. I want to thank you for bringing this to our attention. It will help us improve our operations and services. Please feel free to reach out to me if you have any other questions or booking issues. Warmest Regards, Jason Spa Manager
Written 16 March 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Traveller
1 contribution
Great potential
Feb 2021 • Couples
It was a great experience. The onsen was great for relieving stress, although would have preferred is the masseuse asked more questions before and during the session to ensure the right areas are being targeted.
Written 6 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Srishti Mishra
1 contribution
Wowsome place! Must try
Feb 2021 • Couples
The onsen bath coupled with 90 mins massage was super blissful.
Very relaxing
Highly reccomended
Destressed
Written 6 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gigi H
4 contributions
One of best in Singapore
Feb 2021 • Solo
This spa is my favorite in Singapore. Not pushy with product and take time to ask questions about your skin before facial.
Written 1 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Au Ying Chee
Singapore, Singapore6 contributions
Relaxing spa and massage
Jan 2021 • Solo
Relaxing spa with good massage. Great skill and service from the masseur, I did deep tissues massage which enabled total relaxation of tensed muscles.
Written 6 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Max
1 contribution
Excellent service and ambience
Jan 2021
Excellent service and ambience for 30min onsen and 90min massage with zen candle. Will come back again soon
Written 3 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ElvinKS
2 contributions
Very relaxing and satisfying first experience
Dec 2020 • Couples
Masseuse massage was very consistent and firm on every stroke making it a very pleasant and relaxing experience. The onsen bath experience is very unique and feels just like Japan onsen. We arrived early and there's enough time to for them to do a quick pre massage assessment to let the masseuse know which part to focus and make the overall massage experience smoother and relaxing. Overall very satisfied experience.
Written 27 December 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lai yuk nyen
2 contributions
professional spa service
Dec 2020
efficient set up. professional and courteous staff.
good location with sufficent car park spaces nearby.
Written 25 December 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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