Dear Nathan, Unfortunately bookings will only be confirmed when our team double confirms that weather conditions is suitable for the tour or whether there are other unforeseen circumstances. Once assured all is in order, we would we be replying you via email or the Viator portal to confirm your booking within 2 hours from your submission. You have decided to make a booking at 8pm the night before your intended tour and we have efficiently responded to you half an hour later to confirm that there would be showers the next day. Unfortunately Viator system booking does not respond to weather changes and the Availability indication does not react to it. Our team commit our time to respond efficiently to client's request and at times, after office hours such as your case. Unfortunately there are very little we could do for last minute booking such as yours when weather not in your favour. As such, my only recommendation to you is to please book early for your future tour interest. This would better ensure your bookings to be accepted and not result in a ruined vacation.

Hi Sheryl, I'm really glad you have enjoyed the cycling tour on Pulau Ubin Island and that our guide has proven adept in sharing on this last piece of nature in Singapore. Pulau Ubin definitely has it's charm, especially for frequent visitors to Singapore who wants to get deeper into the piece of Singapore's history in the early 1900s! I'm also happy to read that the ride was comfortable enough for you to enjoy and yet challenging enough to create some memorable memories for you. Our team pride ourselves in customising a unique riding experience through carefully selected trails on the island. The route is simple enough for participants of all ages to enjoy and able to reach all must-visit spots on the island. Finally, I have to agree with you that the cost of the Pulau Ubin tour is definitely more costly than our City tour that you have participated. The reason for that are as such: 1. Cost of Ferry Transfer We have included the cost of ferry transfer, to and fro Singapore. This way our guides are obligated to meet you at the ferry terminal on Singapore's side and guide you to the complicated ferry boarding system. This process is done comfortably and stress free as our guides are experienced on the best way to get aboard. We do know of other tour companies who omit the cost from the package and require participants to buy their own ticket and meet them on the island. The end result is having travelers like yourself having to figure out how to pay for the tickets and sometimes being overcharged. This has resulted in panic moments and often a bad start to a tour for those travelers. This is what we want to avoid and ensure that your tour is enjoyable from start till end. 2. Mountain Bicycle Equipment Bicycle used for the Pulau Ubin Tour are way better than those used for the City tour. Reason being because you would suffer dearly for a low performance bicycle on those hills. Our equipment are outfitted with performance speed gears, rear and front shockers and enhanced disc brakes. These add ons ensure your enjoyment and safety through the tracks during the tour. 3. Commitment to your booking Regardless of the number of people that has been confirmed, we are committed to fulfil the tour. An example is your tour where there is only 1 traveler, we are committed to ensure our tour proceeds for you. I hope the sharing has given you a better idea on the costing and thank you for the wonderful review!

Thank you Athena for the review and I enjoyed our conversation with response to your review. I believe the explanation has cleared much doubts and you have a clearer idea why cycling tours are conducted in such a way. I thank you for praising our tour for including locations and information which were unique and recommended them for our future guests. Our cycling tours does not only focus on the riding but also on the oppurtunity for guests to get closer to sights along the ride. Guests are required to push in the following circumstances: - when the group has reached sights which our guide will then dismount the group for a closer view and introduction. Sights such as The Sultan Mosque, Chinatown culture street and the Lao Par Sat Street food stretch are such locations where guests will push through distance not more than 100m to get closer to the sights. - when bicycles are riding through pedestrian paths. Singapore does not have dedicated cycling paths and it is by LAW for cyclists to give way to pedestrians. In this case, our guides will push ahead of you to open up the crowd. This allows you to walk comfortably without having to worry about the pedestrians. We have also stressed in our email exchange that our cycling tour would include stops at cultural landmarks such as Chinatown, which you requested to skip. Unfortunately the tour isn't customisable to your demand as we may have other guests who would enjoy those location. I noted that our guide has done his best to fasten the tour past locations you were not interested in as there aren't other guests on the actual day. Our CBD area houses the only outdoor night market where street food has been restored as it was in the 1960s. This short 100m push through the night market has been a great favourite amongst all our guests as it showcases our country's food culture and local delicacies. Though this is something similar to what you have in your country Hong Kong (it's true our country's culture is very similar), but it would be unfair to persuade other travellers to miss the opportunity to experience it as they don't necessarily have this in their country. Finally, now that you understand cycling tours would include stops where our guides would share on the history of sights and our culture, pushing of bikes through local stalls to soak in Singapore's unique night market and also include a good amount of riding in our bay for a good distance. We look forward to you joining our Pulau Ubin tour in March which has more rising opportunities in our only island nature reserve in Singapore.