I am extremely disappointed with the service I received from this company. On August 3rd, I was informed by a staff member, Danial, that due to operational issues, the sailing date for August 23rd had been cancelled. This was supposed to be a proposal package with firm dates, crucial for such an important occasion. While Danial offered to upgrade from a 4-course to a 7-course meal free of charge and suggested changing the date, this completely missed the point. The date was chosen specifically for the proposal, and any change was simply disrupting my plan and affecting all other arrangements. Morever, the explanation for the cancellation was simply 'due to operational issues' which did not make any sense, seeing the charter was sailing that very same day and that there was really no logical reasoning such as force majeure or even bad weather etc.
To make matters worse, on August 19th, I was contacted by another staff member, Pris, who reminded me to join the proposal WhatsApp group—even though I had already cancelled the package. After investigating, Pris discovered that my original booked sailing had been cancelled for a corporate charter, which was eventually cancelled and offered back to me. The real issue was that Danial failed to remove my name from the proposal reservation list, which caused so much unnecessary confusion and stress without proper resolution. It seems the late cancellation due to this cited 'operational issue' simply turned out to be a private charter being prioritised over current bookings which is deeply unprofessional and simply done at their own discretion whatsoever which is clearly not due to factors beyond their control.
Adding to the frustration, there was no actual compensation offered for the inconvenience caused—just an upgrade in services that did not address the core issue of the cancelled date. This oversight forced me to scramble and find alternative plans last minute, ruining what was supposed to be a special day. The lack of communication, coordination, and adequate compensation from this company is deeply frustrating, and I would not recommend their services for any important