Captivate Escape Rooms

Captivate Escape Rooms, Singapore: Hours, Address, Captivate Escape Rooms Reviews: 4/5

Captivate Escape Rooms
4
11:15 AM - 9:45 PM
Monday
11:15 AM - 9:45 PM
Tuesday
11:15 AM - 9:45 PM
Wednesday
11:15 AM - 9:45 PM
Thursday
11:15 AM - 9:45 PM
Friday
11:15 AM - 9:45 PM
Saturday
10:45 AM - 9:45 PM
Sunday
11:15 AM - 9:45 PM
About
Two new Escape Rooms opened in September 2020 and the other five rooms were refreshed during the lockdown. Captivate now has seven amazing rooms to choose from all in one building. There is also a new reception area and Captivate's friendly escape masters are on hand to provide hints if you need. Unique puzzles and great themes remain the hallmark of Captivate . Unleash your hidden talents, bond with friends or family and have some fun at Singapore #1 Escape Room venue.
Suggested duration
1-2 hours
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4.0
107 reviews
Excellent
55
Very good
18
Average
13
Poor
6
Terrible
15

Mochimon
Singapore, Singapore2 contributions
May 2022
I've tried many different escape rooms like Lockdown SG, Escape Artist (Habourfront), Xcape, Trapped Escape Room, and have cleared at least 10 and more of the escape rooms from these few. I've never been so disappointed the moment I stepped foot into the store. Terrible customer service and rooms so very under-decorated.

It was $28 per person for Labyrinth: Dead Man Walking (something about Changi Prison) - pretty pricy but I don't mind since you are paying for the service and the experience, and I guess you could say they failed in both aspects. They only accepted CASH, NETS or AMEX - like wow, so backward, why no visa or master? Who even carries that much cash, lol.

Went inside the room and you are greeted by a large window with office blinds, furnitures were all so out of theme, they were literally chinese medicine cabinets and a bookshelf that is labelled - DO NOT TOUCH THE BOOKS. How are these anyway related to a prison??? But ok kudos to having an electrocution chair and metal gate.

Had to use a doorbell to call for staff to give clue, I used it once and the staff came in MASKLESS drinking his water and then just gave us the answer. Like did we ask for the solution... come on we paid a good amount to play, at least care a little bit. We escape and the staff did not even talk to us or anything just stared at us and proceeded to use their phone.... terrible customer service and a poor attitude.

My first and last visit here, I would not suggest coming here for your first escape room experience... there's plenty of better options out there.
Written 2 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John Doe
2 contributions
Mar 2022
Want to point out that the last few reviews were consistently bad.
So, something IS going on here...

Feedback here is poor attitude and service/communication skills.

We were 10 minutes late for the slot. Took a wrong turn.
Apologised, and said the to staff, will take responsibility and will still pay and leave on time.
From arrival, counter staff were rude and curt, almost monosyllabic.
"Put bag here"
"Come here"

Breaking point was:
When asked about location of toilets, first vaguely was told "go outside".
When asked again, pointing gesticulations and a demeaning look of incredulousness and disdain given.
It was unnecessary bad behaviour.
As parents, most of us would teach our kids not to communicate that way to anyone.

To the company's credit, when we gave feedback on the spot, and said we wanted to leave, and requested a refund, they gave our money back.

It was our first escape room experience though, and we all left with a bad memory.

Cant comment on the rooms as we never got there.
I think work on communication/service: we all have bad days, but don't spread the bad day to someone else.
Written 29 March 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rayne
5 contributions
Jan 2022 • Family
Completely jbaited. It was $56 for two people. My mother and I went there. The murder on Singapore Express. When we came into the room, instant disappointment hit us. The picture described the place as old time, like when charcoal trains were used. But got some dumb room with mrt lines scattered everywhere and red hairings came left and right. It was our 2nd room and let me tell you, it was HOT the entire time, my mother and I were sweating profusely. Clues are also hard to piece together and that’s not a good thing, it makes you go “well how was I supposed to know?”, also the Staff were very loud outside, so much so that we could hear what they were talking about. Other than that, it was meh. There was only one room, and it was black and small, with lights flickering. There was no atmospheric tension and it was just white noise form something. Everything was very poorly put together with not much to remember. It was not uniqe. Compared to the one I went to, ANNABELLE in XSCAPE room. It was 32 for one person, it was spacious, actually cold, quite nicely put together, and had 3 spacious rooms. Maybe choose another place if you want to have a good first time experience.
Written 30 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MermaidAriel
Singapore River, Singapore32 contributions
Dec 2021 • Family
We did the Aliens vs Human room, there were only 2 rooms, we were expecting more rooms. Hence when it was over, we were surprised, we completed it before the time.
Written 1 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Xinyi L
6 contributions
Dec 2021
terrible customer service. staff were rude and demeaning right from the beginning. such people shouldnt work in customer service.

the walkie talkie didnt work, and when staff finally came in, she accused us of using it wrongly when we clearly followed instructions.

the puzzles didnt work even when we got the correct answer. when staff found out the puzzle wasnt working, gave excuses rather than apologize or attempting to fix it.
when we requested for clues, staff came in sounding exasperated. and gave us the answer instead.

ive been to many escape rooms, this has got to be the worst both in terms of customer service and the actual rooms. it was supposed to be a fun time but we left feeling upset. please dont waste your time and money here.
Written 31 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

nosnevetsgp
Singapore, Singapore17 contributions
Dec 2021 • Family
Unfriendly welcome from the receptionist! Lady did not appear want our custom. Felt like a naughty child when asked for help for some of the poorly designed puzzles.
Bring your own torch as it is too dark to access some of the clues/locks. Plus make sure you know how to work obscure padlocks. Luckily many alternative escape rooms in singapore
Written 23 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alban P
Singapore, Singapore5 contributions
Sep 2020
We did the Labyrinth.
Really disappointing.
The experience was not immersive at all. The setup of the room is cheap and it's badly decorated. Total lack of atmosphere here.
Don't expect a storyline as it is just random puzzles.
The staff does not look motivated. When you ask for a hint, they will just give you the solution without trying to make you find it.
It was our first escape room in Singapore but I am sure (at least I hope) there are better options.
Written 26 September 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi : We are sorry you didn't enjoy your visit. Labyrinth is getting a make-over and there are 2 new rooms in April 2021: Hansel and Gretel Mysterious Beasts Come back and have q great time at Captivate
Written 22 March 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

syllabletime
New York City, NY11 contributions
Dec 2019
Did the Murder on the Singapore Express. The photos on the website were of an elegant train car. The actual room is just a black square. I've done other escape rooms where the imagery on the website was clearly "thematic" and not an actual representation of the room. That's fine. But if you show the inside of a room right alongside the description, I'm going to expect that the image you're showing is of the escape room itself.

In any case, it was a basic escape room setup. Nothing too out of the ordinary. But it absolutely required local Singaporean knowledge to solve. The clues were related to the MRT system and local landmarks and unless you know all of that you'd have no chance of solving the puzzles. Luckily I was with a local, otherwise I wouldn't have gotten past the first few challenges.

Also there were times we wanted a clue but there were people outside being so loud we couldn't even get the attention of the staff by knocking on the door.
Written 16 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Idc
2 contributions
Dec 2019 • Friends
It was totally disappointing since the beginning, the welcoming staff was totally flat and out of energy, the escape room ambience was cero interesting and the props and the place were very basic,it felt like it didn’t had any order or planning beside and of course, it never felt exciting at all.
We truly recommend don’t waste your time and money here.
Written 14 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi : Since your visit Captivate got a make-over and there are 4 new rooms bringing the total to 8 Escape Rooms: The Hitman (2020) Prestige (2020) Hansel and Gretel (May 2021) Mysterious Beasts (May 2021) Come back and have q great time at Captivate
Written 22 March 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Chiara
Singapore, Singapore1 contribution
Dec 2019 • Friends
the rooms were paper thin, there was an restaurant outside and we could here EVERY NOISE,even from the other escape room nearby. The staff was monotonous and flat, wasn’t at all interested in helping us solve the puzzle. As this was our first time solving an escape room, we actually did fail it and the staff didn’t even bother to let us complete the full escape room and just shooed us out. There was no warmth in the staff at all, they were just using their phones the whole time we were in there. The props in the room don’t actually link up to the plot of the story, I felt like they just put random puzzles together and called it a day. Also, it was very worn down, clearly from the years this escape room has been in use. Don’t waste 22 dollars coming here, it is not worth it.
Written 10 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Captivate Escape Rooms

Captivate Escape Rooms is open:
  • Sun - Fri 11:15 AM - 9:45 PM
  • Sat - Sat 10:45 AM - 9:45 PM