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Gray Line Tours Ecuador

Paul Rivet E3-54 y J. Orton Mokai Building 7th floor, Quito 170150, Ecuador
+593 2-394-8520
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Quito Arrival Transfers
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National Park of Cotopaxi Day Trip from Quito
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Otavalo Marketplace with Optional Lunch
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WHAT ARE WE?We are proud to present our tour operatoring company which has been an international tourism wholesaler since 1990.As members of GRAY LINE WORLDWIDE, we are the biggest tourism franchise on a global scale, located in 160 destiniations and making an impact in numerous locations since 1910. WHAT WE DO…GRAY LINE TOURS ECUADOR is an exclusive division of Gray Line Worldwide focused in creating the best possible personalized expierences by offering high quality services at a fair price within Ecuador. OUR PRODUCTS…Accomidations and personalized services in all the places one must see in Ecuador; the main cities of Ecuador: Quito, Guayaquil and Cuenca and within the four worlds of Ecuador: the Coast, the Andean Highlands, the Rain Forest and Galapagos Islands. Ask for our special programs for incentive groups, ecoturism and adventure.We guarantee 100% product satisfaction! OUR SERVICES…We work 365 days a year to make sure your passenger’s trip will be a unique and unforgettable experience. Our job consists of confirming their reservations as soon as possible and on being available at all times to give any information or price quotes that you may need. ENTRANCES AND MEALS…All entrances to museums, airline tickets, shows, National Parks tickets and meals are included only as they are outlined in each tour description. Any kind of drinks are never includedLUGGAGEOne piece of luggage and one carry on piece are allowed. There will be an additional charge for any additional luggage and it will be paid directly by the passenger. All tips for the luggage carriers at the airport and hotel are included only when stated in the program description.GUIDE SERVICESAll of our services are led by bilingual guides (Spanish-English) who are specialized in their field.If a guide who speaks another language is needed, the client must include this information when the reservation is made and is subject to a charge that will be confirmed at the time of the confirmation.TRANSPORTATION…In all of our transfers and excursions the passengers will be driven in mini vans up to 10 passengers or GRAY LINE buses in case of groups. Under special request the services can be provided in a private automobiles or limousine. All of our vehicles are completely equipped for the comfort and safety of the passengers. Vehicles include: audio, video, air conditioning, heating, communication, cellular phone, insurance, luggage storage, seatbelts, music etc.OUR OPERATION…** Quito and surroundings.PRIVATE SERVICES: The private excursions operate daily, from any hotel that appears in our tariff guide, with specialized guides in: Spanish, English, French, German, and Italian. Depending on the number of passengers the services may be provided in mini vans or buses property of the company.SHARING SERVICES - SIB (seat in bus): These excursions are shared with guarantee departures with a minimum of one passenger, operating on specific days and hours that are detailed in our service manual (except Airport Express transfers), with specialized guides in English and Spanish simultaneously, depending on the number of passengers, the services may be done in mini vans or buses from the company.SIB services (SIB) depart and return only from the following hotels: Four Points Sheraton, Dann Carlton, Radisson, Swisshotel, Mercure Alameda, Reina Isabel, Nu House, Rio Amazonas, J.W. Marriott, Howard Johnson and Hilton. (Except transfers)** Cuenca: The excursions may be done in private or shared services** Guayaquil and other cities: All the excursions are semi - private.RESPONSABILITIES…GRAY LINE, holds the right to change or modify any service in order to assure the safety and comfort of its clients.GRAY LINE claims to act only as mediators between the passengers and hotels or business that are providing the services, freeing themselves of any responsibility, regarding complaints between the service provider and the client.The organizer will not be responsible for accidents, damages, or prejudices incurred under circumstances such as wars, strikes, earthquakes, or any other human or natural act that is out of our control.
  • Excellent51%
  • Very good26%
  • Average11%
  • Poor6%
  • Terrible6%
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“city tour” (7 reviews)
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Paul Rivet E3-54 y J. Orton Mokai Building 7th floor, Quito 170150, Ecuador
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1 - 10 of 40 reviews

Reviewed 27 December 2016

Overall I had a great experience using Greyline tours in Quito, Ecuador. I used them for airport pick-up and they were right on time with their representative holding a sign with my name on it. I also did the Quito City tour, Mitad del Mundo...More

2  Thank Ocean B
aswigilsky, Gerente at Gray Line Tours Ecuador, responded to this reviewResponded 3 January 2017

Dear Traveller Thank you very much for your comments, it is always great to hear we are doing our job in a proper way. We are always working to improve our service and you comment assures us we are taking the correct path. we wish...More

Reviewed 15 November 2016

I did the Grayline Cotapaxi with mtn biking and hike to refuge. Our tour group of 5 people were not enthused about our tour guide. He did not act that cheerful and I felt he could have told us more about the sights we passed....More

1  Thank jgenevy
aswigilsky, Gerente at Gray Line Tours Ecuador, responded to this reviewResponded 19 November 2016

Dear Julia Thank you very much for your comment, I am though , a bit confused, since we don´t offer bike tours to Cotopaxi nor hiking to the refugee, but just to be sure, do you remember the name of the guide and the Lodging?...More

Reviewed 16 September 2016

Great experience on both Mitad del Mundo and Otavalo Market tours. William was tour guide on both, he was very friendly and informative. Would definitely recommend this company and their tours. Both we great and well-priced!

1  Thank kaz131413
Reviewed 3 August 2016

We tend to arrange a Gray Line tour of every city we visit in order to get some idea of the things we might want to return to see in depth, as well as get a lay of the land. This tour is in a...More

Thank Holly M
aswigilsky, Gerente at Gray Line Tours Ecuador, responded to this reviewResponded 5 August 2016

Dear Holly Thank you very much for your kind words, at Gray Line Ecuador, we work hard every day to ensure our Guest satisfaction. We hope to have you with us again in a near future. have a great day Andre Sales Manager Gray Line...More

Reviewed 20 July 2016 via mobile

My 13 year old and I took this half day Quito tour mid July. I love a quick city tour to get the lay of a city . We booked through Viator, though it was run by Grey line. The flashy part is it was...More

Thank aztraveler9999
Reviewed 17 July 2016 via mobile

The city tour is really short, takes you back to hotel by 11am and picked me up at 8:30am. Takes you to see a few churches that have free entry and independence square. Finishes at the statue of virgin. I would not recommend.

2  Thank melbgirl123
Reviewed 21 April 2016

Just spent a week by myself in Quito Ecuador. Yes it included the earthquake. Had a tour every day with Grayline including airport transfers. Guides were knowledgeable and fluent in English. As a senior, they were exceptionally attentive and considerate. I was fortunate to have...More

Thank Holly H
aswigilsky, Director de Relaciones con Clientes at Gray Line Tours Ecuador, responded to this reviewResponded 22 April 2016

Dear Holly Thank you very much for your kind words, specially in the difficult times we are going through. All of our efforts are focused on letting people now that the best way to help is to "Come and visit Us", yes, we are up...More

Reviewed 17 April 2015

We thoroughly enjoyed our two day tour of Quito and the surrounding areas. Rafael, our guide was excellent (very knowledgeable) and our drivers were friendly and competent even in Quito's crowded streets. While the private tour is a bit pricey, we found it to be...More

Thank BoriGreco
Reviewed 2 April 2015

I booked a day trip to Otavalo for $59. Things got off to a rough start As I was told to be in the lobby of a hotel across the street from mine at 7:30 a.m. But the bus and guide went to my hotel...More

1  Thank drbench400
Reviewed 5 February 2015

The overall excursion was really nice, I enjoyed the scenery a lot. T hough certain faults appeared, why I just can rate this day trip average: The first attraction of the day was a ride of 1h 45min on a train. There was a failure...More

1  Thank franzi2015
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