I have to divide this review into two part. The first part is the pre-tour (booking & all communications related to preparation, before the tour delivery. And the second part is the Tour Delivery.
The Tour Delivery (part 2) was a positive experience. Our tour guide, Mr Han, the driver Mr Muoy are excellent and reliable people. Both of them speak sufficiently good English to support their respective roles. Mr. Han is knowledgeable to explain the history, culture, even knowing the right spots to recommend us to take photos. We may miss some objects on the way, but these were more because we enjoyed to spend more time in some places (such as taking photos or resting to drink or shop). The two days were well spent. We also have a good functioning SUV with good aircondition (which is very important in this humid and hot climate). Continuous supply of cold water and cold tower by Mr Muoy also help a lot. Both, Mr Han (the tour guide) and Mr Muoy (the driver) were very puncual and reliable, so there were no time lost during the two days tour (total 19 hours). If I end the review here, I shall give 5 points.
Pre-tour period (Part one)
We had some issue here which makes us to give 4 points in tgis review. Things for improvement for the company, as well as for anticipation for nterested customers. The pace of communications were mostly slow, with email only respinded after two or three days and Whatsapp texts responded after hours. These were not an issue in the beginning (as we decided to book their tour few months in advance). However, close to the D-date, it became annoying. Particularly one day prior to the tour, I received a suggestion to change the itinerary. The reason was that on 21st March (supposed to be the equinox day, the main reason why we were here in Angkor) Angkor would be closed because of two reasons. First, the King will have a visit to Angkor Wat. (Obviously something beyond their capability to plan, but short WA text notice and lack of interactive WA response are insufficient, even upsetting. The second reason why Angkor would be closed for a visit was because this day was a Buddhist ceremony day in Ankor Wat (This shall be known already by an experienced tour operator to be communicated long in advance to us). However, after a phone call from my part, we managed to find a compromising resolution. With these, we would remind interesting customers to be aware of this slow communications.