Tropicana Casino
Tropicana Casino
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
934 reviews
Excellent
339
Very good
318
Average
146
Poor
49
Terrible
82

cdstaley
Delray Beach, FL23 contributions
Oct 2022
It's cheap so it attracts a lower class clientele. Think tank top and flip flops at dinner! Far from the other casinos both in distance and in quality. Spend your money at resorts or Oceans!
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

kainoy
Brooklyn, NY127 contributions
Dec 2022
Visited here with the family (8 Adults & two-8 year old girl's). Fun time for everyone. Many eating establishments for all palates and plenty if shopping too. The adults enjoyed the casino and the little ones enjoyed their own "gaming" in the game room. Fun was had by all.
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Slot King Dream
Indianapolis, IN751 contributions
Dec 2022 • Solo
This is my 1st time at Tropicana I normally do caesars or hair rods but this place is more than what I thought it would be the shops are very nice the casino floor is nice and clean and updated slots the workers are friendly this place is very well secure and clean I will be back
Written 2 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

carolinadude
Fayetteville, NC76 contributions
Nov 2022
I decided to check out Tropicana since it is now a part of Caesar's. I was playing on slots and ordered a drink on the machine. At first it took 20 minutes for it to say it was being prepared. finally it said the drink was on its way with Antoinette. While I was waiting for my drink a server came by and was just giving away drinks to everyone around I was sitting at the machine as the instructions said and I could not flag her down, Finally over an hour after I had ordered the drink I flagged her down . She had an extra drink and said here take this. She came through there many times after the machine said the drink was on its way. Then she said i hadn't ordered a drink. I have been Diamond plus or elite the past 10 years, but this with some other things going on at Caesars means I will not be doing anymore gambling with Caesar's. Good news for the MGM properties
Written 27 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Penggal1
West Babylon, NY2 contributions
Oct 2022 • Couples
I have stayed at the Tropicana Before, and they do have nice towers but it wasn’t until today that I found out how nasty the Chelsea tower is. It isn’t even the same hotel they were acquired and by the looks of it, they didn’t do anything to update it. It’s very old and musty, the wall paper was bubbled up. It was just gross. We asked to be moved, so they moved us to a slightly better but still gross outdated room in the west tower. I’m disgusted. Never again !
Written 10 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Asykes2
18 contributions
Sep 2022 • Family
Live locally but decided to go since the kids were off in Mid Sept for a religious holiday. Stayed here several times in the past for confer ended but first time since Caesars Entertainment bought it out.

I’ll start by saying we aren’t gamblers, but I have worked in AC and have family that have worked in Casinos across the US since 1980.

Overall the Trop has taken a nose dove. It wasn’t great before, but was still considered one of the better AC casinos. No longer.

List of issues:
- Valet parking at The Quarter closed. Don’t find out until you drive up and are forced to self park.
- The Quarter lobby is closed replaced by terminals that are useless. No staff around to help. Other lobby is a 10 min walk across the casino with bags & kids. Infuriating start to any check-in.
- Reservation was cancelled without reason and with no notification. Found out when I arrived for checkin. No real apologies for mishap, assumption by hotel staff that I must have messed it up.
- Given room in Chelsea Tower, which might as well be at another Casino. Walk is horrendous and nothing is open and no staff available available at the Chelsea tower, so you are defiantly disconnected from any real experience.
- They advertise 4 pools, unfortunately all but 1 was closed by Mid sept and the only one open requires reservations in time blocks of 1.5 hrs max. The pool is a 30 ft inground steel tub with plastic over it with a bolted on step ladder, in total disrepair. Reminds me of a pool you’d find at a rundown community center, not a $200/$300 a night casino. Several Towels were stained or frayed.
- Floor indicator lights in One of elevators in Chelsea Tower not working, which gives feeling its broken.
- After 1st day room card keys weren’t working requiring me to walk 10 mins back to front desk, to stand in line again, where I was accused of placing the keys too close to other cards in my pocket or phone which will deprogram them. I mentioned that one card was never in my pocket and they said I must’ve done something wrong. Notice a theme hear?
- rooms were dingy, old, moldy
- hallways and common areas were dingy and dirty
- barely any staff to be found and most didn’t speak English well enough to help you.
- Valet area closest to boardwalk & primary lobby smelled like raw sewage; assuming trash area was nearby.; but odd given the temperature wasn’t hot, so why the pervasive odor across the entire valet area.

At that point, it was nearly 2pm, and I decided a day early it was time to leave and cut my losses. I told the front desk agent I’d be right back after I get the family & bags as I’d be checking out.

I walked 10 minutes back to the room, grabbed the family and the bags and Walked 10 minutes back to the front desk, stood in line again and requested a refund for the final day of my reservation due to all the problems; it was now 2:45pm. After the agent got the Mgr, I was begrudgingly told that they will do me the courtesy of refunding a day, although there policy is to not to refund after 2pm. Granted, no one apologized or addressed my concerns or reasons for leaving and instead turned it into how gracious they were to return my $ for one day for a room I was leaving a full day early. Not to mention I was locked out of my room and was there just 45 mins ago to get a new room key and told them I was leaving.

Absolutely infuriating. They are well understaffed and all the employees I encountered seemed absolutely miserable. You hate to give them a hard time, but the quality of the experience expected vs delivered is just so far off you need to discuss with someone. I assume they just get so many complaints every day they just become numb to it.

Indicates a terrible company. Caesar’s parent company must be in trouble as Harrahs AC and Caesar’s AC are not great either, so assume they are pulling $ out of there AC properties.
Written 29 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

kryssykrys
Queens, NY55 contributions
Sep 2022
I attempted to stay at the Tropicana in AC because I stayed at the one in Vegas before and it was the total opposite. The room looked like it should have been a cheap dump on the side of the road in a town you pass through to get to somewhere good. The air vent was pumping freezing cold air and it took us too long to figure out how to turn it off because the system was like a 80s tenement where you push the vet door in to turn the knob to warm which it never got. So we called the front desk that told us that somebody would come check it out... this was at 10pm. Nobody came in almost an hr so we called back the front desk explained we called and were still waiting. she said nobody is coming and basically said without saying oh well was very nasty if the walk from the tower and my room wasn't so far I would have gone down to the front desk. Your staff is selling dreams and the rest are nasty no mannered individuals. The room was not cleaned before we arrived it was dusty had a sticky something in the draw and no heat so instead of fixing the issue by moving our room they are rude and think we have to take that. We got our money back and left. The audacity ! Other customers were having issues when we checked in I guess it was our turn. The Tropicana will never get a dime from me idc if they are giving the rooms away for free I will never stay there again. Your staff and property need an upgrade.
Written 22 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rick B
Hartford, CT32 contributions
Sep 2022
Their 2 nightly Comedy Shows were a lotta fun,
they bring the audience into it and we all had a ball.
Written 15 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

229maryanneb
56 contributions
Sep 2022 • Couples
The security staff needs to be more attentive to the clientele. They are rude and disinterested in any problems that they may possibly be able to help with. They stroll the floors like rentacops as is they are important.
I asked one to contact an attendant because the machine I was playing could not dispense a. Voucher as it was out of paper. He used his radio and walked away. I sat for 40 minutes waiting for an attendant and finally got hold of another guard and explained what happened and was told "You already reported to another guard. What do you want me to do." And he walked away.
My husband had to go find an attendant and bring her to my machine. The ordeal took over an hour.
It seems that since Caesars took over the casino has TOTALLY gone downhill.
Written 8 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

lindaaS2161SZ
Palm Coast, FL64 contributions
Aug 2022
As a first-time visitor, it seemed like a maize trying to navigate the large property. By the end of our 3rd day, we finally figured it out. Our room in the North Tower was quite large with a spacious bath and adjacent dressing area. Room had been recently renovated. Our favorite on-property restaurants were Chelsea Five Gastropub & Cuba Libre.
Written 25 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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TROPICANA CASINO (Atlantic City) - All You Need to Know BEFORE You Go

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