GalapagosBKtours
GalapagosBKtours
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
Full view
About
We are, GalapagosBKtours, local experts with years of experience in customer service and operation in the islands, total attendance before and after the activities, we have bk representatives in all the islands to make your stay more pleasant, contact us you wont be sorry
Tours and Tickets by GalapagosBKtours
from
S$393.46
per adult
from
S$309.15
per adult
Travellers talk about
(3 reviews)
(2 reviews)
(2 reviews)
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
112 reviews
Excellent
95
Very good
3
Average
1
Poor
4
Terrible
9
Eli K
Greater London, UK14 contributions
Feb 2023 • Friends
We booked all our galapagos excursions through BK tours. We spend 4 days in Santa Cruz Island last February. Eduardo was amazing. So quick answering messages and so patient with all our very many questions making sure we had the perfect itinerary and fit in as much as possible into the short time we were there! We booked our trip late and we were there over carnival season. Noone else could find us availability for the tours we wanted to do the days we wanted but Eduardo managed! We had the most incredible perfect experience and 1000000% I would book everything through him if I ever return to galapagos which I hope to do! He picked us up from the airport, sorted sim cards for us. The only thing I would say was I thought I'd agreed to book the walking tour on santa fe but on the day realised it was snorkeling only. I didn't mind because I actually thought the snorkeling tour I did was better than the walking tour for what I wanted to get out of it. But aside from that only positive things to say!!!
Written 19 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bibleajosc
Overland Park8 contributions
A beautiful tour on a slow moving boat 😃. The hike is fairly easy-I have recently had a hip replacement. The snorkeling is next level. We swam with a penguin, octopus, shark, so many fish, rays, starfish. It was unbelievable. This is a must do!!!
Written 30 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kboettger2017
Edmonton, Canada6 contributions
Apr 2023
Espanola Island Tour
Booked a day tour with GalapagosBK for Espanola Tour. We booked in advance sometime in January for the day trip in April.
When we arrived in San Cristobal, I reached out to GalapagosBK numerous times to confirm our day tour to Espanola Island. GalapagosBK would not reply to back to us, so we had our hotel call to speak on our behalf.
GalapagosBK tour advised that would look into this and get back to us.
The night before the tour GalapagosBK emailed us telling us the tour had to be cancelled.
We did get refunded our money, but it took a few days and several followups asking for the refund.
Do not book with company, very unprofessional, no communication and most likely will cancel very last minute.
Super disappointed as we really wanted to do this tour, and because they waited last minute to cancel we were unable to book with a different vendor as they were already booked up
Booked a day tour with GalapagosBK for Espanola Tour. We booked in advance sometime in January for the day trip in April.
When we arrived in San Cristobal, I reached out to GalapagosBK numerous times to confirm our day tour to Espanola Island. GalapagosBK would not reply to back to us, so we had our hotel call to speak on our behalf.
GalapagosBK tour advised that would look into this and get back to us.
The night before the tour GalapagosBK emailed us telling us the tour had to be cancelled.
We did get refunded our money, but it took a few days and several followups asking for the refund.
Do not book with company, very unprofessional, no communication and most likely will cancel very last minute.
Super disappointed as we really wanted to do this tour, and because they waited last minute to cancel we were unable to book with a different vendor as they were already booked up
Written 22 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherpa62338641925
good morning, how do we explain it to you here the boat had a malfunction and could not operate these cases are fortuitous and usually occur very rarely, if a boat damages far from the mainland it cannot be solved immediately. Unfortunately the boat had problems and we couldn't relocate, it got fat almost a thousand apologies but it's an issue that gets out of hand since we live on islands where everything is limited.
Written 23 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trekking
Potomac, MD179 contributions
Apr 2023
20 adults, plus 3 children, and crew, were squashed into a little boat with padding perhaps an inch thick. One of the passengers rode on top, due to lack of space. Although, practically everyone volunteered, hoping for more air and space, but not allowed. We waited a half hour in the hot weather inside cramped conditions for 4 more people to arrive for the trip. The trip was supposed to be two hour long (actally, we sat on the boat much longer, waiting to leave, waiting for the water taxi upon arrival)…seemed like months. We constantly looked at our watches hoping some time had elapsed. The unfortunate young lady in front of me appeared to be in pain from being cramped. In summary, the trip was hot and miserable. There must be a better way to get from Santa Cruz to Isabella. I dread the return trip.
Written 2 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shauna523
Toronto, Canada31 contributions
Mar 2023 • Couples
We booked a day tour to Isabela months in advance. We were shown pictures of the boat we would be on which was very nice. The day before our tour, the owner switched us to a new boat saying the original boat was full. The new boat was of much lower quality, smaller and not as nice. Turns out the boat wasn't even sea worthy - the Coast Guard got on just after everyone boarded, and told everyone to get off as there was a problem reported the day before regarding a faulty engine. This caused us to miss our entire trip - we never did make it to Isabela. We also talked to the representative of our original boat on the morning of departure and he said there was lots of seats left. So the owner of BK Galapagos lied to us. We found the owner rude and condescending. At least he gave us a refund. So many other agencies to book with in Santa Cruz, don't waste your time with this one.
Written 30 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara8211
Annandale, Virginia, United States619 contributions
Feb 2023
Day Trip to Isabela
Do not book with Galapogos BK Tours - if you are looking for a memorable, well coordinated adventure. First, communication prior to departure was poor. We were told we would have a pick up at the hotel, however, it was not our hotel but a different hotel that was over 1 km away. Because we had a very early departure, we located our hotel the night before. The hotel had no idea about a tour leaving from their location the next day. Late the evening before, we received an email telling us to now be at the main dock in town instead – even further away from our hotel. Fortunately we had purchased a local SIM card and had some connectivity. What would we have done if we were waiting at the wrong place?
Upon arrival at the dock, instead of a boat with just our tour group, we were told to get on a ferry boat to Isabela. We had no guide, no information on what was happening, how long the ferry was … etc. We just waited. Upon arrival at the island, we were greeted by our guide and told to wait till everyone was there from various ferries --- 40 min of waiting and the guide never returned. We went looking for our guide and found he had started the tour without us. When we joined, he rudely asked --- where were you? I replied, waiting where you instructed us to wait.
The tour was poor. It was not an English speaking tour, but Spanish based with a little translation into English. ¾ Spanish, ¼ English. My husband understands a little Spanish and he would explain things to me that were never shared in English by our guide. If an English speaking person asked a question and a Spanish speaking person interrupted, guide would answer the Spanish before finishing the English answer. Again, very rude.
After lunch, he told our English speaking companions that they could not stay with the group because there was no room on the boat for the bay tour. They had to stay in town. How could someone be kicked off the tour half way through it?
The places we visited were a major disappointment. The bay tour was very poor, the snorkeling worthless. Minutes after disembarking, I realized, my shorts were on the boat. When I found our guide, he was very disgusted with me for having left something on the boat and let me know it. However, because it was not a private boat, the boat was gone – and the guide was not willing to find the boat and simply said there were no shorts left on the boat.
We went back to the ferry dock and were again, placed inside a hot stuffy cabin to wait for the large ferry boat to fill. Not a fun day.
NOTE: Other tour companies offer private trips that leave from Santa Cruz on a smaller speed boat and allow you to enjoy a day on the water as you travel to your destination. This was the first and last time we will use WeTravel.
Do not book with Galapogos BK Tours - if you are looking for a memorable, well coordinated adventure. First, communication prior to departure was poor. We were told we would have a pick up at the hotel, however, it was not our hotel but a different hotel that was over 1 km away. Because we had a very early departure, we located our hotel the night before. The hotel had no idea about a tour leaving from their location the next day. Late the evening before, we received an email telling us to now be at the main dock in town instead – even further away from our hotel. Fortunately we had purchased a local SIM card and had some connectivity. What would we have done if we were waiting at the wrong place?
Upon arrival at the dock, instead of a boat with just our tour group, we were told to get on a ferry boat to Isabela. We had no guide, no information on what was happening, how long the ferry was … etc. We just waited. Upon arrival at the island, we were greeted by our guide and told to wait till everyone was there from various ferries --- 40 min of waiting and the guide never returned. We went looking for our guide and found he had started the tour without us. When we joined, he rudely asked --- where were you? I replied, waiting where you instructed us to wait.
The tour was poor. It was not an English speaking tour, but Spanish based with a little translation into English. ¾ Spanish, ¼ English. My husband understands a little Spanish and he would explain things to me that were never shared in English by our guide. If an English speaking person asked a question and a Spanish speaking person interrupted, guide would answer the Spanish before finishing the English answer. Again, very rude.
After lunch, he told our English speaking companions that they could not stay with the group because there was no room on the boat for the bay tour. They had to stay in town. How could someone be kicked off the tour half way through it?
The places we visited were a major disappointment. The bay tour was very poor, the snorkeling worthless. Minutes after disembarking, I realized, my shorts were on the boat. When I found our guide, he was very disgusted with me for having left something on the boat and let me know it. However, because it was not a private boat, the boat was gone – and the guide was not willing to find the boat and simply said there were no shorts left on the boat.
We went back to the ferry dock and were again, placed inside a hot stuffy cabin to wait for the large ferry boat to fill. Not a fun day.
NOTE: Other tour companies offer private trips that leave from Santa Cruz on a smaller speed boat and allow you to enjoy a day on the water as you travel to your destination. This was the first and last time we will use WeTravel.
Written 15 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flora D
2 contributions
Dec 2022
We did some tours with this agency and we rented the GoPro (at expensive price) for some days. Eduardo and his sister never sent us the videos so we don't have memories of our trip in Galapagos...
We called them 100 times, texted them but they never answered.
I don't recommend this agency that is not reliable !! When I call them with my number they don't answer but answer with another one.
Such a pleasure to pay so much money for a service that we didn't have !
It was a waste of time and money...
We called them 100 times, texted them but they never answered.
I don't recommend this agency that is not reliable !! When I call them with my number they don't answer but answer with another one.
Such a pleasure to pay so much money for a service that we didn't have !
It was a waste of time and money...
Written 7 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherpa62338641925
I'm sorry but unfortunately we rent the cameras and you can download the photos before delivering them as I told you or we can send them directly to the office, you requested that I send you the photos online but unfortunately the internet here is not viable for sending photos, In any case, I hope you are satisfied with your comment, since we cannot send photos of such capacity online. In any case, I hope you have had good memories, greetings and success.
Written 10 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irenvans
Dublin, Ireland59 contributions
Jan 2023
We booked a 5 day cruise and an additional one day snorkeling trip with this tour operator. We realized we paid a couple of thousand more than the other passengers on the same cruise. The boat was old, loud and the food was very ordinary. We asked Eduardo in advance to notify the boat of our food allergies, but to no avail. With regard to the one-day cruise, we again overpaid and nothing was communicated to the boat organizers re: allergies. However, the Galapagos archipelago is absolutely stunning and unique in its kind.
Written 11 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
good afternoon dear francis and thank you very much for your comment, just to give some clarity to your disagreements which are understandable but not acceptable since you bought your cruise a long time in advance for the first days of January which are high demand at a direct rate with a discount of 20% to the original price.
All the services purchased were detailed in the voucher and the infringement sent by an inmate, which was fully complied with. The price they paid was for the services they received on a first-class cruise.
In short, we hope you have been able to take beautiful memories of Galapagos.
best regards.
I still have the messages where you threatened me from the beginning saying that if I don't charge you for certain things you will give me bad comments since you told me that I was very popular on Google, let me tell you that you cannot go through life thinking about traveling for free or getting free stuff just for your feedback. fortunately I have many more comments that say the opposite of what you allege in your comment that it is malicious
Written 3 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irenvans
Dublin, Ireland59 contributions
Not impressed at all with this tour operator. Together with family friends, we booked 2 trips with this tour operator.
First, a 5 day/4 night cruise with this agency. Not only did we pay way more than all the other passengers onboard, we were also fleeced on the duration of the cruise. In reality, it was a 4 night/4 day cruise. It started very late on our day of arrival and ended at 8am on the final day. Despite the exceedingly high cost ($3k p.p.), we were required to pay an additional $30 for poor quality wetsuits. We asked Eduardo several times to let the boat know in advance of our food allergens, but to no avail.
Second, we had also booked a day trip with Eduardo, again, he didn't inform them of our allergies and the boat and service were very average.
Sadly, I would not recommend this agency to anyone looking for a cruise or a day trip in this otherwise extraordinarily beautiful archipelago.
First, a 5 day/4 night cruise with this agency. Not only did we pay way more than all the other passengers onboard, we were also fleeced on the duration of the cruise. In reality, it was a 4 night/4 day cruise. It started very late on our day of arrival and ended at 8am on the final day. Despite the exceedingly high cost ($3k p.p.), we were required to pay an additional $30 for poor quality wetsuits. We asked Eduardo several times to let the boat know in advance of our food allergens, but to no avail.
Second, we had also booked a day trip with Eduardo, again, he didn't inform them of our allergies and the boat and service were very average.
Sadly, I would not recommend this agency to anyone looking for a cruise or a day trip in this otherwise extraordinarily beautiful archipelago.
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherpa62338641925
good afternoon dear francis and thank you very much for your comment, just to give some clarity to your disagreements which are understandable but not acceptable since you bought your cruise a long time in advance for the first days of January which are high demand at a direct rate with a discount of 20% to the original price.
All the services purchased were detailed in the voucher and the infringement sent by an inmate, which was fully complied with. The price they paid was for the services they received on a first-class cruise.
In short, we hope you have been able to take beautiful memories of Galapagos.
best regards.
I still have the messages where you threatened me from the beginning saying that if I don't charge you for certain things you will give me bad comments since you told me that I was very popular on Google, let me tell you that you cannot go through life thinking about traveling for free or getting free stuff just for your feedback. fortunately I have many more comments that say the opposite of what you allege in your comment that it is malicious
Written 10 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mcdaly87
Chicago, IL4 contributions
Dec 2022
As other reviewers have noted, arranging the trip with the tour agency directly is less expensive than going through Trip Advisor as a third party, so we contacted Galapagos BK Tours directly through WhatsApp to arrange our tour. We were able to book a last minute tour to Bartolome through this agency during our stay on Santa Cruz after the tour we had originally arranged with our hotel was canceled last minute due to a mechanical issue with the hotel's boat. Eduardo was extremely responsive and helpful in arranging a tour for us the next day. He even met us early in the morning prior to the tour so we could try on wet suits since we did not have time the day before. The tour was really excellent, Bartolome is a must see! The view is spectacular, and we were lucky and saw 10 of the 12 penguins that live on the island. Our guide was knowledgable and friendly. The boat was nice with good food and snacks. Overall and excellent experience.
Written 16 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience