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Martha Tilaar Salon and Day Spa - Batam

Nagoya Hill Mall Blk. P No. 7-8, Riau Islands Province 29444, Indonesia
+62 778 7493636
Website
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Review Highlights
Overrated - Under performed

No difference after the massage. Felt that the staff who massaged me was like an an amateur or... read more

Reviewed yesterday
Zaiton H
via mobile
not good at all.

really had high expectations of this place but their massage is average only. not good at all after... read more

Reviewed 13 June 2017
tho_mas_nel_son
,
Singapore, Singapore
Read all 63 reviews
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Martha Tilaar Salon and Day Spa - Batam is located at one of the famous shopping mall Nagoya Hill Mall in Batam Island. We have the complete treatment selection for you to pamper yourself and our professional and friendly therapists are ready to provide the best service.
  • Excellent58%
  • Very good22%
  • Average3%
  • Poor6%
  • Terrible11%
Travellers talk about
LOCATION
Nagoya Hill Mall Blk. P No. 7-8, Riau Islands Province 29444, Indonesia
CONTACT
Website
+62 778 7493636
Write a Review
Reviews (63)
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1 - 10 of 61 reviews

Reviewed yesterday via mobile

No difference after the massage. Felt that the staff who massaged me was like an an amateur or someone who is undergoing training

Thank Zaiton H
Reviewed 13 June 2017

really had high expectations of this place but their massage is average only. not good at all after reading the reviews. felt overrated...More

Thank tho_mas_nel_son
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 15 June 2017

Dear Tho, Warm Greeting from Martha Tilaar Salon Day Spa... Thank you for your time to share your spa experiences on Tripadvisor We are very sorry to hear your spa experience fell short of your expectations, be assured that we will certainly do out best...More

Reviewed 10 June 2017

Spa was just next to Nagoya Hotel. Could have been a good massage but was a little disappointed.We had to endure 2 hrs of pain. There isn't any comfort. The rest of the day my body aches. They claimed that we are feeling pain because...More

Thank susanapril20172
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 15 June 2017

Dear Susanapril, Warm Greeting from Martha Tilaar Salon Day Spa... Thank you for your time to share your spa experiences on Tripadvisor We are very sorry to hear your spa experience fell short of your expectations, be assured that we will certainly do out best...More

Reviewed 21 May 2017 via mobile

Yep be sure that you have cash cos for our party of 7 we couldn't pay using our credit cards cos their machines wouldn't connect to the banks to even begin the transaction. Having said that, the therapists were great at their job and especially...More

Thank SGP_Wanderlust
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 5 June 2017

Dear SGP, Thank you for visiting Martha Tilaar Spa, Batam and taking the time to share your spa experiences on Tripadvisor. We look forward to welcoming you again to our next visit. Thank you Warms, Martha Tilaar Spa

Reviewed 11 May 2017

I booked Spa treatments for me and 6 other friends at this place for a Sunday morning. Our ferry from Singapore was late for one hour. But the spa place was very kind to accommodate the change in the schedule. They still gave us full...More

Thank Rena1010
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 5 June 2017

Dear Rena, Thank you for visiting Martha Tilaar Spa, Batam and taking the time to share your spa experiences on Tripadvisor. We are delighted that found your spa experiences very relaxing and you received good service from our staff. We look forward to welcoming you...More

Reviewed 7 May 2017 via mobile

Staff were friendly but with limited English. Usually booking early would be good. They offer both single room and double room massages. Went here for hair treatment cause we both don't wanna get a massage. The treatment was a normal hair pampering session with head...More

Thank HilyahMB
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 5 June 2017

Dear Hilyah, Thank you for visiting Martha Tilaar Spa Nagoya Hill, Batam and taking the time to share your spa experiences on Tripadvisor. We are delighted that found your spa experiences very relaxing and you received good service from our staff. We look forward to...More

Reviewed 7 April 2017 via mobile

My wife and I feel short-changed after our Cream-bath at Martha Tilaar Spa nagoya Hills yesterday. This was our second time at this branch after a very good experience last year. In particular, my wife and I really enjoyed the traditional cream bath hair treatment...More

Thank CK2020
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 5 June 2017

Dear CK2020, Warm Greeting from Martha Tilaar Salon Day Spa... Thank you for your time to share your spa experiences on Tripadvisor We are very sorry to hear your spa experience fell short of your expectations, be assured that we will certainly do out best...More

Reviewed 30 May 2016

Had booked this spa to treat a friend for her birthday. While on the ferry from Singapore to Batam we received a text message from the spa stating that the included transport from the harbor to spa would be unavailable. The first message suggested finding...More

1  Thank stevieBSanDiego
Dea R, Manajer Hubungan Masyarakat at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 16 September 2016

Dear Stevie SanDiego, We are sorry for any inconveniences We appreciate your input and will conduct further investigation upon the said facility to avoid similar problems in the future. Again, thank you for your feedback. It is definitely a motivation for us to better ourselves....More

Reviewed 3 April 2016

Ken Dedes Princess Ritual for my wife, massage & facial for me. My wife like it & recommend to her friend.

Thank Tan S
Dea R, Manajer Hubungan Masyarakat at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 23 August 2016

Dear Mr Tan E, Thank you for your review of our spa outlets at Nagoya Hill, Batam. We are very glad if you are satisfied with Martha Tilaar spa treatments. We hope you'll visit again. Warm regards, Dea Roriza

Reviewed 14 March 2016 via mobile

There are numerous Spa packages that will suit your needs. Tried the candle massage and it is relaxed and loved the lukewarm cream being rubbed onto your body. The foot reflexology is relatively good. Felt they should improve their hair treatment facilities as the chairs...More

Thank Demuree
Dea R, Manajer Hubungan Masyarakat at Martha Tilaar Salon and Day Spa - Batam, responded to this reviewResponded 23 August 2016

Dear Demuree, Thank you for visiting Martha Tilaar Spa Nagoya Hill, Batam and taking the time to share your spa experiences on Tripadvisor. We are delighted that found your spa experiences very relaxing and you received good service from our staff. We have newest treatment,...More

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Ask a question
Questions & Answers
SingaporeMay
2 February 2017|
Answer
Response from Dea R | Property representative |
Dear Sirs, Of course we are provide hotel transfer. For more information please contact to : +62 857 8088 1388 We look forward to your visit. Thank you Regards, Martha Tilaar Spa
1
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RookieTales
11 May 2016|
Answer
Response from nhidayahm | Reviewed this property |
In my experience, charges differ on the packages that you took but if you convert it in our currency, it is reasonable. I say put aside at least about 2.5 hours. You can get a cab and ask them to take you straight to Nagoya... More
1
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