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Friendly Shoe Shop

18 Tran Phu Street, Hoi An 51000, Vietnam
+84 93 521 13 82
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Review Highlights
Excellent service !!!

Although my sandals i purchased were coming apart when i got back to Australia, the friendly shoe... read more

Reviewed 1 week ago
Josie L
Friendly by name only - not by customer service

Having found this store and with photos of a pair of boots I wanted copied, I walked on in to... read more

Reviewed 2 weeks ago
tonip09
,
Melbourne, Australia
Read all 1,169 reviews
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Overview
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Make the shoes you ever dreamed of. Leather boots, sport shoes... everything is possible. Free internet for customers. Delivery in your hotel in 12h. Visit us ! No like = no pay!
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“pair of boots” (56 reviews)
“sole” (49 reviews)
“great service” (108 reviews)
Open Now
All hours
Hours Today: 8:30 AM - 9:00 PM
LOCATION
18 Tran Phu Street, Hoi An 51000, Vietnam
CONTACT
Website
+84 93 521 13 82
Write a ReviewReviews (1,169)
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All reviews
"pair of boots"
in 56 reviews
"sole"
in 49 reviews
"great service"
in 108 reviews
"knee high boots"
in 16 reviews
"leather sandals"
in 25 reviews
"brown leather"
in 14 reviews
"custom made"
in 29 reviews
"finished product"
in 26 reviews
"leather goods"
in 15 reviews
"back home"
in 29 reviews
"my partner"
in 33 reviews
"fitted perfectly"
in 23 reviews
"final product"
in 20 reviews
"perfect fit"
in 25 reviews
"within hours"
in 24 reviews
"minor adjustments"
in 14 reviews
"next morning"
in 16 reviews
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1 - 10 of 1,039 reviews

Reviewed 1 week ago

Although my sandals i purchased were coming apart when i got back to Australia, the friendly shoe shop service was fast, patient and kind! I got my money back very quickly and easily. Highly recommend!! Lovely staff and speedy product manufacturing.

Thank Josie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Having found this store and with photos of a pair of boots I wanted copied, I walked on in to discuss. The sales lady was anything but helpful or obliging. I showed her my photos - we don't have that heel. That's OK I said,...More

Thank tonip09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thongdo, Owner at Friendly Shoe Shop, responded to this reviewResponded 2 weeks ago

Dear Tonip, Thanks for your review. Our shop always aims to bring the best and honest service to our customers. That's why we had to tell you that we dont have the heel like photo and we can't do the lace up for your shoes...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Would thoroughly recommend these ladies. They managed to make a pair of knee high lace up boots exactly to my specifications within 24hrs, and they are perfect! They are all very professional and a pleasure to deal with.

Thank Kayla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 3 weeks ago

We witnessed an assault where an employee began punching and shoving a woman out of their shop. There was no apparent reason for this outburst. We were immediately deterred by this disgusting behaviour. Any business that allows a man to assault a woman like that...More

Thank Luke E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thongdo, Owner at Friendly Shoe Shop, responded to this reviewResponded 3 weeks ago

Hello Luke, While I understand that you were upset by the event in our shoe shop, please understand that it was nothing to do with our Friendly shoe business. Our Landlord was being attacked by some angry people who were demanding money that his wife...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I used the new store on Hoang Dieu and was served by the owner, Thong, who is a complete delight. I had two pairs of shoes made from a design in the store and one pair of boots made from a photo I brought with...More

Thank pinkprincess2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

We ordered tailormade shoes at the friendly shoe shop and we are so happy! We ordered 1 pair of ankle boots for man, 2 sandals and 1 leather shoe for women. the leather is real and very nice. you can choose the leather and style...More

Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018

I had no intention of having shoes made in Hoi An, however walking past Friendly show store one day and my wife sees a pair she like for me, fast forward an hour and we are both inside having our feet measured, she gets 2...More

Thank gareth j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

I have been there to inform me for a pair of shoes.. at the end i leave the shop with two pairs and two belts.. 😂 The people and also the owner working there are so incredible polite.. wow. It was not like the other...More

Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

I purchased a few pairs of sandals from Friendly in Hoi An back in July and have been so happy with them that I took my family there when we returned this Christmas holidays. My family purchased a lot of shoes from Friendly this holiday...More

Thank Grace v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

I brought in pictures of shoes I wanted and they were able to do a faithful reproduction in about a day. The shoes look great, fit well, and seem to be well made. Very happy!

Thank Kirk M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Stella L
11 September 2017|
AnswerShow all 3 answers
Response from Kavita V | Reviewed this property |
No idea!!
0
Votes
Patrick L
1 March 2017|
Answer
Response from Greg C | Reviewed this property |
I realise that it's some months since you asked this question but given that no-one has replied, I hope my answer helps. We've just got back from Hoi An. The bag show that is owned by the same people were happy to do email... More
0
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