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Kumamoto Station Tourist Information Center, Shirakawa Exit

3-15-1 Kasuga, Kumamoto 860-0047, Kumamoto Prefecture
+81 96-352-3743
Review Highlights
Not Good

Unlike most JR tourist offices this one did not do well. Maybe just bad luck with the person we saw... read more

Reviewed 6 days ago
Parksville, Canada
Great customer service

The station is easy for foreigners to use. Lots of English signs and counter staff that understand... read more

Reviewed 8 July 2017
Brisbane, Australia
Read all 72 reviews
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  • Excellent26%
  • Very good39%
  • Average29%
  • Poor4%
  • Terrible2%
30 Mar 2017
“Very helpful esp. finding where's where in the station itself”
2 Feb 2017
“Very helpful and attentive”
Open Now
All hours
Hours Today: 8:30 AM - 7:00 PM
3-15-1 Kasuga, Kumamoto 860-0047, Kumamoto Prefecture
+81 96-352-3743
Write a ReviewReviews (72)
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1 - 10 of 13 reviews

Reviewed 6 days ago

Unlike most JR tourist offices this one did not do well. Maybe just bad luck with the person we saw but very abrupt and wrong info!

Thank Bomani
Reviewed 8 July 2017

The station is easy for foreigners to use. Lots of English signs and counter staff that understand english. Definitely a great way to get around the town.

Thank JazzyFfromaus
Reviewed 30 March 2017

Self-explanatory! The station has two sides with an underpass between them--which is not obvious on simple maps.

Thank kimibar
Reviewed 2 February 2017

Kumamoto Station Tourist Information desk is accustomed to English speaking tourists and provides useful information. Be sure to purchase your full day travel pass at 500 yen available at this office, similar to the Foreigner's JR pass, this allows you unlimited travels on the Kumamoto...More

1  Thank TheCosmopolite
Reviewed 3 January 2017

But not much help using it as the helpers there had very little English. The free map though had all we needed to find out what we needed to know

Thank Theresa D
Reviewed 18 December 2016

i went there information station center asked about good visiting point ,there are 2 women there at center. she just told me go to kumamoto castle and shopping center .. and then gave me a maps in english . that all. She look no friendly...More

Thank David L
Reviewed 24 August 2016

This is a little information center, but people can earn information here. There are 3 staffs in the center on the day I visit there, one of them can speck english, and I asked her how can I get the train, she answered me detailly....More

1  Thank hiuwaiwai
Reviewed 27 June 2016 via mobile

You would expect a tourist information center to have English speaking staff. Unfortunately this wasn't the case. They didn't even try to speak English and weren't helpful at all. I tried to ask if the national park is open, but they only gave me a...More

1  Thank JillianMay
Reviewed 14 April 2016 via mobile

Great place to get information in English and other languages too Helpful and friendly staffs Can buy 1 day tram pass or bus pass Free maps and restaurant information

1  Thank Happy258
Reviewed 21 November 2015 via mobile

Just on the left side of Kumamoto station in big letters Tourist Information.Friendly staff who spoke English and give you a free English map and any other information you might need.An essential quicky stop :)

1  Thank Steven R
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Questions & Answers
13 June 2016|
Response from petiterose2016 |
Kumamoto castle was heavily damaged by the earthquake. Government says it will take decades to restore the castle. At present tourists can see the castle from Ninomaru Park just close to the castle. But look at the bright... More
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