Cheeva Spa
Cheeva Spa
4.5
12:00 PM - 2:00 AM
Monday
12:00 PM - 2:00 AM
Tuesday
12:00 PM - 2:00 AM
Wednesday
12:00 PM - 2:00 AM
Thursday
12:00 PM - 2:00 AM
Friday
12:00 PM - 2:00 AM
Saturday
12:00 PM - 2:00 AM
Sunday
12:00 PM - 2:00 AM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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64 reviews
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LEE
1 contribution
Dec 2023 • Couples
Today, my husband and I went on the Package 2 two-hour plan. The quality of the masseurs varied greatly. The masseur who helped my husband was weak throughout the whole process and was very fishy. I felt very bad. But the masseur who helped me was pretty good. It is best to train and manage the employees in-house, rather than ruining the evaluation of the entire spa due to bad intentions.
Written 14 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eunyoung L
Seoul, South Korea17 contributions
Sept 2023 • Family
It seems to be a place mainly visited by group travelers. There are many people at the reception to guide you, and there is only one
Three people can receive a massage together in a room.
Compared to the facilities, the massage itself was… ..not as great as you. The person who accompanied me fell asleep while receiving the massage, so I barely got the massage. I ended up just gently rubbing my legs to the point where I couldn't feel any pressure. It was a 90-minute massage, but my friend fell asleep 30 minutes after the massage and did not feel refreshed at all after the massage... . It is said that it was compared to the massage I received the next day in a different place without falling asleep. Even though I wasn't asleep, there was definitely a difference. Too bad
Three people can receive a massage together in a room.
Compared to the facilities, the massage itself was… ..not as great as you. The person who accompanied me fell asleep while receiving the massage, so I barely got the massage. I ended up just gently rubbing my legs to the point where I couldn't feel any pressure. It was a 90-minute massage, but my friend fell asleep 30 minutes after the massage and did not feel refreshed at all after the massage... . It is said that it was compared to the massage I received the next day in a different place without falling asleep. Even though I wasn't asleep, there was definitely a difference. Too bad
Written 5 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jamaicha mie a
1 contribution
Oct 2019 • Solo
Cheeva spa is the best. Their services are good. I will surely recommend it to my friends. I've also tried their nail art it was pretty cool. Satisfied customer here. Anyways thank you for the good service.
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joyeuxbernard
Toulouse, France104 contributions
Mar 2024 • Solo
Something strange.
In PACKAGE A or B whe can see on price list "CHEEVA PACKAGE private room"
There is not.
It's a common room with 4 massage tables.
Neither shower, before and/or after.
That's not clear, Or rather lying..
So I didn't do massage, they reimburse me.
A bit disappointed.
In PACKAGE A or B whe can see on price list "CHEEVA PACKAGE private room"
There is not.
It's a common room with 4 massage tables.
Neither shower, before and/or after.
That's not clear, Or rather lying..
So I didn't do massage, they reimburse me.
A bit disappointed.
Written 1 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chinites
16 contributions
Aug 2019 • Couples
This post is not to put the establishment to a bad light but at least to let the management know of the things that badly need to be improved.
1. Reservations
- I called their mobile hours before on the same day of our massage and booked the 9pm slot for 2 package A. I asked what are the available schedules and the lady just said, "it's up to you or what is your preferred time?" Not a good way to answer my question.
2. Reception
- We arrived at 8:45pm. There were two ladies in the reception counter and another two who greeted us near the stairs. When we sat down near the reception counter, I told the lady that we have a reservation for 2 persons at 9PM.
She told us to just come back and to sit on the other couch as it was still minutes away until 9pm. Her aura / vibe was awful and not customer-friendly. It's as if she doesn't want her job or doesn't want to be there.
Then, one lady near the stairs told us that the room is already ready so we had to back again. This time, I started to be irritated at the lack of coordination and customer service. This lady near the stairs apologized and I smiled at her for it.
The reception lady showed us the menu and I asked her, didn't you get my reservation earlier when I called? She said, "please choose again as we didn't write it down earlier." Strike 2.
My husband looked at me and I decided not to strongly react. I politely said "2 package A please."
3. Massage Room
On our way to the room, the lady who ushered us didn't know that the room she was taking us wasn't cleaned yet. Instead of apologizing, she hurriedly took us to the other side and showed us the room. She was one of the ladies who greeted us near the stairs - lady with a short hair.
The room was decent and neat. The massage bed was very uncomfortable and hard.
4. Therapists
My therapist Mara was a bit okay when it comes to customer service but my husband's therapist was just like the reception lady. I specifically told Mara that I strongly prefer a soft massage but I had to call her attention multiple times as she was doing either medium to hard pressure without telling me.
Both therapists didn't bother to reconfirm our package before starting the treatment or even explain what will happen. I thought Aromatherapy Massage was Swedish but I felt like it was a Combination of Shiatsu, Swedish and a bit of Thai. Too many stretching!!!
5. Ambience
It was extremely noisy. There were foreigners and they couldn't handle them or even speak to them to lessen their noise. Due to this, I didn't feel relaxed nor did I feel that the Php900 package was worth it.
To the management, please address these concerns to stay on top of your game. I'm just another spa aficionado but I was traumatized with my experience in this branch. I visited Cheeva in Chiang Mai last 2018 and my experience was a 10! I hope you can reflect Chiang Mai's ambience, training, and customer service in this branch.
1. Reservations
- I called their mobile hours before on the same day of our massage and booked the 9pm slot for 2 package A. I asked what are the available schedules and the lady just said, "it's up to you or what is your preferred time?" Not a good way to answer my question.
2. Reception
- We arrived at 8:45pm. There were two ladies in the reception counter and another two who greeted us near the stairs. When we sat down near the reception counter, I told the lady that we have a reservation for 2 persons at 9PM.
She told us to just come back and to sit on the other couch as it was still minutes away until 9pm. Her aura / vibe was awful and not customer-friendly. It's as if she doesn't want her job or doesn't want to be there.
Then, one lady near the stairs told us that the room is already ready so we had to back again. This time, I started to be irritated at the lack of coordination and customer service. This lady near the stairs apologized and I smiled at her for it.
The reception lady showed us the menu and I asked her, didn't you get my reservation earlier when I called? She said, "please choose again as we didn't write it down earlier." Strike 2.
My husband looked at me and I decided not to strongly react. I politely said "2 package A please."
3. Massage Room
On our way to the room, the lady who ushered us didn't know that the room she was taking us wasn't cleaned yet. Instead of apologizing, she hurriedly took us to the other side and showed us the room. She was one of the ladies who greeted us near the stairs - lady with a short hair.
The room was decent and neat. The massage bed was very uncomfortable and hard.
4. Therapists
My therapist Mara was a bit okay when it comes to customer service but my husband's therapist was just like the reception lady. I specifically told Mara that I strongly prefer a soft massage but I had to call her attention multiple times as she was doing either medium to hard pressure without telling me.
Both therapists didn't bother to reconfirm our package before starting the treatment or even explain what will happen. I thought Aromatherapy Massage was Swedish but I felt like it was a Combination of Shiatsu, Swedish and a bit of Thai. Too many stretching!!!
5. Ambience
It was extremely noisy. There were foreigners and they couldn't handle them or even speak to them to lessen their noise. Due to this, I didn't feel relaxed nor did I feel that the Php900 package was worth it.
To the management, please address these concerns to stay on top of your game. I'm just another spa aficionado but I was traumatized with my experience in this branch. I visited Cheeva in Chiang Mai last 2018 and my experience was a 10! I hope you can reflect Chiang Mai's ambience, training, and customer service in this branch.
Written 21 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiramissyou
Singapore, Singapore78 contributions
Dec 2019 • Friends
Clean outlet which we really appreciate after coming from boracay earlier in the morning. Staff greeted up on our arrival. Massage menu was nice and simple, we are thankful we dont need to bargain from the severely over priced situation and just relax. I picked a full body aroma massage 120 minutes at 1200p. Massage style was good just that the pressure was alittle too light for my liking. I noticed a difference in service standards as my friend's masseuse asked for any problem areas and pressure preference. But mine did not ask me anything. And I needed to tell her to go alittle harder 3 times in my massage which was rather taxing to keep voicing out. Overall was good.
Written 13 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naranji
1 contribution
Nov 2019
Clean and stylish spa. But no good treatment. The therapist worked mostly one-handed and the same moving.
You get the same massage on every corner but less expensive.
You get the same massage on every corner but less expensive.
Written 9 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cyka niki
38 contributions
Apr 2019 • Friends
If you're looking for a Spa that can give you a total relaxation, I would suggest Cheeva Spa, at first I don't know the type of massage their doing because it was my first time visiting the place and it didn't disappoint me, I was totally amazed by their massage techniques and the most important thing that I love the place is the smell, by the time I visited Cheeva Spa I was suffering from a clogged or stuffy nose and honestly it was healed. Their therapist was also accommodating and making sure that I am comfortable in every way possible. I would highly recommend this place to my friends and families.
Written 9 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyssa Amor
Cebu City, Philippines17 contributions
Apr 2019 • Solo
It’s not my my first time here, it’s my 3rd or 4th time already and I will definitely keep coming back! One of the best spa in Cebu. I love the massage, the service and the ambiance of this spa. I always recommend here to my friends ❤️
Written 4 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaya S
4 contributions
Jan 2019 • Friends
Very clean and nice.place, the rooms and beds are well-ventilated. The service was also very good and relaxing.
Written 18 February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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