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Diamonds International

422 S Franklin St, Juneau, AK 99801-1328
+1 907-586-6363
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Review Highlights
Sue B

Purchased a ring from very pushy staff. I loved the 1 carat diamond ring I bought. When we got back... read more

Reviewed 9 November 2017
Sue B
,
Perth, Australia
No follow through!

Bought a custom made ring here in July of this year. Ring was to be made by Kabana and was told it... read more

Reviewed 10 October 2017
palexa401
Read all 65 reviews
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Overview
  • Excellent47%
  • Very good12%
  • Average7%
  • Poor7%
  • Terrible27%
Travellers talk about
LOCATION
422 S Franklin St, Juneau, AK 99801-1328
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1 - 10 of 64 reviews

Reviewed 9 November 2017

Purchased a ring from very pushy staff. I loved the 1 carat diamond ring I bought. When we got back to Australia, The diamond fell out, after we were told the claws were very strong, I was devastated. We took it to a Jeweller and...More

2  Thank Sue B
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for taking the time to review our store. We appreciate all feedback as we use it to better our company. On behalf of all Diamonds International I would like to apologize for your experience. Please email us at tripadvisor@shopdi.com with...More

Reviewed 10 October 2017

Bought a custom made ring here in July of this year. Ring was to be made by Kabana and was told it would be ready in 6 weeks. Well 6 weeks came and went and when I tried to contact Diamonds International that is were...More

2  Thank palexa401
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback as we use it to better our services. On behalf of all Diamonds International I would like to apologize for your experience. Please send me an...More

Reviewed 4 October 2017

Very friendly and helpful staff! Would recommend this place to all! Also very knowledgeable! Love their jewelry!

Thank Shelly Upton- B
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for taking the time to review our store. We appreciate all feedback and are pleased to hear of you lovely experience! We hope you enjoyed your time in Alaska and come visit with us again soon. Have a lovely day,

Reviewed 3 October 2017

I had a great experience because the staff was so nice, friendly, and willing to work within ur budget. Shannon helped me pick out the earrings and was sooo amazing!! Tyler made us an offer we couldn't refuse. They were both so great!More

Review collected in partnership with this attraction
Thank David G
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for taking the time to share your experience with us! We love seeing wonderful comments as we pride ourselves on having the highest quality of products and customer service. Congratulations on your purchase and we will be sure Shannon and...More

Reviewed 21 September 2017 via mobile

I feel I was pressured into purchasing jewelry that will be appraised way below the price I paid. I am a recent widow and was continuously told I deserve the jewelry and my husband would want me to have these pieces. I was on an...More

2  Thank Ilvologranny
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback as we use it to better our company. We pride ourselves on having the highest quality of our products and customer services. On behalf of all...More

Reviewed 2 September 2017

After a morning excursion to Mendenhall Glacier and nearby Nugget Falls and lunch at Tracy's King Crab Shack, we started the shopping spree in the second port on our cruise at nearby Diamonds International. We’ve come to expect seeing this large jewelry retailer in various...More

1  Thank Maurene_K
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 5 September 2017

Dear Valued Guest, Thank you taking the time to review our store. We appreciate all feedback and are pleased to hear of your lovely experience with us! We hope you enjoyed your cruise vacation and come see us again soon! Have a lovely day,

Reviewed 29 August 2017

Shashi and Muzo found both my husband and I beautiful pieces of jewelry and gave us a package price that was amazing. We couldn't refuse and so now own many lovely pieces of jewelry at incredible prices! I recommend this store for Tanzanite and their...More

1  Thank Liz L
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 31 August 2017

Dear Valued Guest, Thank you for taking the time to share your experience with us, we appreciate all feedback and are delighted to hear you were able to find some wonderful new pieces of jewelry! We are lucky to have Muzo and Sashi as part...More

Reviewed 1 August 2017

We received the recommendation from Royal Caribbean cruise line to visit this store with some coupons to receive free charms. The staff there, especially the manager, gave us the best treatment ever. We took a total of 7 people with us and all of them...More

Thank Jwhyte256
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 2 August 2017

Dear Valued Guest, Thank you for taking your time to review our store and service, we are delighted to hear of your lovely experience in our store! We hope you enjoy your new treasures and thank you again for sharing your experience with us, we...More

Reviewed 21 July 2017

We completely fell for the Norwegian Cruise Line's recommendation to shop at Diamonds International. While Tyler and Alex were very helpful, we had a diamond substituted under our nose for lesser color quality and the appraised value we received in the lower 48 is half...More

2  Thank Eric T
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 24 July 2017

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback as we use it to better our company. We pride ourselves on having the highest quality of our products and customer services. On behalf of all...More

Reviewed 15 July 2017 via mobile

Couldn't have been happier with the most wonderful show case of Diamonds. The sales person was extremely knowledgeable and helped me pick out the perfect diamond studs. I have been to many other jewelry stores and this one is now on the top of my...More

Thank Ism4362
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 18 July 2017

Dear Valued Guest, Thank you for taking the time to share your experience with us. We love reading all the wonderful comments and are delighted to hear you were able to find the perfect diamond studs! We hope you enjoyed your time in Juneau and...More

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