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South Los Angeles

Los Angeles, CA
+1 310-568-5100
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Los Angeles Ride to the Beach
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  • Excellent9%
  • Very good5%
  • Average5%
  • Poor10%
  • Terrible71%
25 Jan 2017
“Hold your ground if you prepaid your rental”
9 Sep 2017
“Hertz LAX - not family friendly! Or friendly at all....”
Los Angeles, CA
Central L.A
+1 310-568-5100
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Reviews (127)
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1 - 10 of 122 reviews

Reviewed 9 September 2017

We were instructed to choose any car from the Hertz Gold Member Lot, but after we spent 30 minutes loading one of the cars in the lot, we were told that the vehicle wasn't actually eligible for choosing (and that we would have to pay...More

Thank Allicia W
Reviewed 19 August 2017

We had no issues here. Check out and getting the car was super fast, which is rare for a car rental place. Employees were friendly. My only complaint was the shuttle back to the airport. Instead of having two or three shuttles that go to...More

Thank Doug D
Reviewed 29 July 2017

On July 22, 2017 I arrived to LAX to pick-up my car. The lady I spoke with on the video phone was 100% a scam artist. She tried to trick me into several upgrades like expensive gas and insurance and FORCED me to upgrade my...More

Thank mistinm
Reviewed 14 July 2017

Can I give Hertz no stars?? Wish that was an option!!! We have a confirmed reservation with Hertz to see our daughter, who is in the military with a 48 hour pass. Hertz didn't apparently have any cars in the entire state and after getting...More

Thank terrylwarner6
Reviewed 1 June 2017

At one time, they were decent but since January 1, 2017 their quality of service has plummeted. I was assured as a Blue Chip member that tolls would be covered and added into my final invoice. I had a .30 cent toll that increased to...More

Thank annessy1
Reviewed 21 May 2017 via mobile

We arrived at LAX at ham and the bus shuttled us to the location. The lady there while trying to do her job struggled with the booking. We finally got up to the car park to choose our car but found out they had none...More

Thank markadamc
Reviewed 27 April 2017 via mobile

Visted the US from Australia in February and it's two months later and STILL NO DEPOSIT FROM THEM LIKE PROMISED.... "Disgusting Scammers" all talk and no walk NEVER AGAIN stick to Alamo, we will be in future. Cheaper is NOT always better definitely in this...More

Thank Jenna W
Reviewed 19 April 2017

Pre-booked and pre-paid Ford SUV, got to Hertz after 14hr flight and not much sleep so not at my best. Sales assistant v chatty to the extent I didn't really pay attention to the paperwork. Took my credit card to capture "incidentals" and commented that...More

2  Thank Frank C
Reviewed 7 April 2017 via mobile

I had pre booked and paid in full online for my car weeks prior. Flight number and times had been provided so after flying 20 hours it should of been a quick easy process to collect car and be on our way .They didn't have...More

2  Thank redgy87
Reviewed 28 March 2017

I arrived at 12:45am and expected a quick turn-around considering I had a pre-paid rental. I was surprised to see more than a dozen customers in line in the rental center and only 3 rental agents on duty. In the end it took an unbelievable....More

Thank kumack
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Questions & Answers
15 September 2015|
AnswerShow all 2 answers
Response from RoadGuyVTX | Reviewed this property |
Sorry... I didn't rez a large car. We ended up with a Toyota Yaris (small compact) even though I reserved a standard-sized car. Just another reason to NOT USE AVIS... aside from the interminable long wait in the counter... More