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M. Cruz Segway Day Tours

Fort Lauderdale, FL, USA
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M. Cruz Segway Day Tours
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31Reviews0Q&A
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K_brinko wrote a review Jul 2018
Joplin, Missouri, USA82 contributions20 helpful votes
We ended up being stranded in the canal due to lack of gas. The skis were not checked prior to us getting on them and when we specifically asked about filling up before we go we were told they were fine. After calling Brent to come get us he told us multiple times it wasn't gas and we must have broke them. Feeling like he was going to attempt to charge us for non existent damages the men in our group went down to the dock and it was confirmed to be a gas problem. No matter how many times you say "it should get 6hrs to 1 tank" doesn't change the fact it ran out during our trip. We were given a miniscule refund of $30 back but never once was apologized to. Brent seems to be after any dollar he can grab & has a complete disregard for customer service or basic human empathy. We made our reservations for 11:30 & didn't leave until 5pm due to waiting over an hour for previous guest to get back and the situation with being stranded.
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Date of experience: July 2018
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ss677142 wrote a review Mar 2018
6 contributions6 helpful votes
At this time, it was evident the jet skis were old and previously damaged. Mirrors were cracked or broken, the speedometer did not work, new bolts held plastic pieces in place covering areas fixed with epoxy and white duct tape! After an hour adventure and returning the jet skis, Brent accused us of causing $500 in damage!? Not to mention, in a very rude, ignorant and unprofessional way.
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Date of experience: February 2018
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angela b wrote a review Mar 2016
Springfield, Massachusetts17 contributions5 helpful votes
please wear sneakers, my son and grandson and daughter in law rented the segway and did the tour, they should mandatory (sneakers) my son and grandson had a blast but my daugther in law lost her balance and crashed and the machine kept on going and she had flip flops on, thank goodness a ranger saw her because the tour guides do not care first aid kits but the ranger did and patched her up, she really did a number on the side of her foot, shoulder and knee. please be careful.
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Date of experience: February 2016
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Tha P wrote a review Feb 2016
5 contributions
My husband and I went on these segways for the first time and after about 30 minutes we were pros. The staff was great and they work with you before the tour starts. We couldnt recommend anything better to do than visit this place while in the city !
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Date of experience: February 2016
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mersaydees s wrote a review Jul 2015
3 contributions1 helpful vote
Rented bicycles for the day and had a great time. They have a very nice selection of bicycles to choose from- Trek, Electra, etc. The bikes were in great condition and didn't have any of that annoying advertising propaganda on them. Definitely recommend! Especially since you can take the bikes wherever you want and they give you a lock if you want to stop & eat or shop. Great experience!
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Date of experience: July 2015
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