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Ritz-Carlton Spa, Key Biscayne

455 Grand Bay Dr, Ritz-Carlton, Key Biscayne, Key Biscayne, FL 33149-1900
+1 305-365-4158
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Review Highlights
Wonderful Spa Experience

I had a treatment today with Anja and it was one of the best deep tissue massages. She is truly... read more

Reviewed 3 weeks ago
violettedeayala
,
Key Biscayne, Florida
Nice hotel

While the hotel is nice, it wasn't particularly noteworthy. The $700 nightly room rate was for the... read more

Reviewed 14 March 2017
Jon249
,
Pittsburgh, Pennsylvania
Read all 57 reviews
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Overview
  • Excellent73%
  • Very good17%
  • Average7%
  • Poor3%
  • Terrible0%
3 weeks ago
“Wonderful Spa Experience”
13 Mar 2017
“The Best”
LOCATION
455 Grand Bay Dr, Ritz-Carlton, Key Biscayne, Key Biscayne, FL 33149-1900
CONTACT
Website
+1 305-365-4158

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Reviews (57)
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1 - 10 of 47 reviews

Reviewed 3 weeks ago

I had a treatment today with Anja and it was one of the best deep tissue massages. She is truly gifted and illustrates her love in massage therapy.

Thank violettedeayala
Reviewed 14 March 2017

While the hotel is nice, it wasn't particularly noteworthy. The $700 nightly room rate was for the name Ritz-Carlton more than that it provided $700 of value. My wife and I spent a week at the Fontainbleu a couple of weeks ago for half the...More

Thank Jon249
Rosie S, Manager at Ritz-Carlton Spa, Key Biscayne, responded to this reviewResponded 15 March 2017

Dear Jon249 Thank you for taking the time to write a review about your recent visit to the resort. We sincerely apologize for the disappointing experience that you outlined. We take pride in providing exceptional customer service and facilities for our guests and learning that...More

Reviewed 13 March 2017

This is our go to place to stay when visiting south Florida. So close to South Beach yet miles apart in atmosphere. Quiet and relaxing. Plenty of activities if you desire or just lounge at the beach or pools and be pampered. The restaurants are...More

Thank Jaguar002
Reviewed 16 January 2017 via mobile

You just can't go wrong with the Ritz. They always anticipate your needs and our family just loves it. Great location with awesome views!

Thank Mario B
Reviewed 14 November 2016 via mobile

Poorly trained masseuses who substitute vigor and oil for knowledge. A 50 minute reflexology massage by someone who apparently had no training to provide such a service. A hot stone couples massage by one masseuse who had fingers like a snow crab claw. My neck...More

Thank loveofthenew
Rosie S, Manager at Ritz-Carlton Spa, Key Biscayne, responded to this reviewResponded 15 November 2016

Dear loveofthenew, Thank you for sharing comments of your recent visit to the Spa at The Ritz-Carlton Key Biscayne, Miami on Trip Advisor. We are very pleased to hear that you think highly of our facility and the service provided by the Spa attendants. However,...More

Reviewed 9 October 2016 via mobile

5 star hotel with excellent rooms and ammenities Lacks lounge with privacy. Good mexican resto on the beach. But with not many options for non mexican food More powerful beach assistance would be better.

Thank Diego A
Reviewed 25 September 2016 via mobile

First time at a Ritz. The resort was spotless and the staff was exceptional. Always greater us and made sure our stay was enjoyable. Mark at the Dune's bar always knew our name and what we were drinking. Not sure how he did it but...More

Thank Just4relaxing
Reviewed 16 August 2016 via mobile

One of the nicest Ritz in FL. Local favorite for staycations and Sunday brunch at the beach. Can't beat the Ritz service and they have a great Spa

Thank Hopingforlotsofsnow
Reviewed 13 August 2016 via mobile

We came back for the fifth time this year and really liked our stay. During our stay we experienced some minor inconveniences and these were handled very quickly and professionally. The hotel staff and management is very committed to providing excellent service. They are full...More

Thank Frenchcouple
Reviewed 25 July 2016 via mobile

The Ritz Carlton Key Biscayne is an excellent romantic getaway hotel. It's nicely positioned on the beach. Separate pools for families and adults. Great drinks. Excellent service and great food. It's definitely a splurge, but you only live once. Don't forget the spa! I booked...More

Thank Crystal K
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