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Eaton Bikes

Certificate of Excellence
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Address: 830 Eaton St, Key West, FL 33040-6921
Phone Number:
+1 305-294-8188
Today
08:00 - 18:00
Open now
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Hours:
Sun - Sat 08:00 - 18:00
Description:

Bicycle rental, repair and retail.

TripAdvisor Reviewer Highlights

Read all 284 reviews
Visitor rating
  • 206
    Excellent
  • 35
    Very good
  • 4
    Average
  • 9
    Poor
  • 21
    Terrible
First class service from a thoroughly professional, charming and helpful team.

Eaton Bikes is the best. Don't go anywhere else in Key West. Led by the charming Chris, the customer service is second-to-none. Nothing is too much bother and every request or... read more

5 of 5 bubblesReviewed 4 days ago
Michael M
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284 Reviews from our TripAdvisor Community

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Showing 275: English reviews
1 review
5 of 5 bubbles Reviewed 4 days ago NEW

Eaton Bikes is the best. Don't go anywhere else in Key West. Led by the charming Chris, the customer service is second-to-none. Nothing is too much bother and every request or requirement is dealt with slickly, professionally and with the customer's best interest the overriding factor. Great prices and flexibility in delivery and/or collection finish off Eaton Bikes winning hand.... More 

Helpful?
Thank Michael M
Madison, Wisconsin
2 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

Huge sign says, "free air for bike tires" so I pull up and start to add air to my bike tire. This older guy (40ish) asks me in the most sarcastic tone I have ever heard, " Can I help you?" I reply, "no I got this." He then says, "This is a service lot, you can't use that air... More 

Helpful?
Thank Russ F
1 review
1 of 5 bubbles Reviewed 1 week ago

Had a terrible experience with Eaton Bikes. There was a miscommunication about where to pick the bike up. When I complained to the gentleman who delivered the bike that I was given incorrect information, I received a call back from the woman who answers the front desk phone calls. She was incredibly rude and was shouting at me. When I... More 

Helpful?
Thank TC B
Level Contributor
22 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

Erica and Chris were great!!!!!!! We had the bike delivered the day after we arrived. Eric was informative about the rules of the road. We actually had to go back to their shop and trade in one bike for a tri, absolutely no problem!!!!! This is the best way to see Key West

Helpful?
Thank Z510IAbarbarac
Level Contributor
47 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We decided to only rent bikes for our visit to Key West. Eaton Bikes was great. They drop the bikes off for you before you arrive, text you a picture of where they are and pick them up at the end of your stay. It couldn't have been any easier and we will most definitely use Eaton Bikes again.

Helpful?
Thank Rusty B
Elmhurst, Illinois
1 review
1 of 5 bubbles Reviewed 2 weeks ago

Attitude! I called to let them know that my husband & Kids cruise ship could not stop in Key West as planned because of the weather. I called for a credit & they said that they would not issue a credit because I needed to call earlier. Hard to do when you are in the middle of the ocean. Lots... More 

Helpful?
Thank JJQUINN376
Houston, Texas
1 review
2 of 5 bubbles Reviewed 3 weeks ago

unfortunately we purchased 2 beach cruisers from Eaton bikes...they did a good enough job securing the sale and then couldn't care less about assembling and getting the bikes to us. delay after delay, they don't bother communicating with you and we literally had to call every other day to get the current status. all the while they were charging us... More 

Helpful?
Thank smiid1946
Key West, Florida
1 review
1 of 5 bubbles Reviewed 3 weeks ago

I have used Eaton Bikes for purchasing and renting bikes for years. Today's experience will be my last time. My husband and I went to pick up two new bikes that we purchased there. We were told they would be ready 5 days ago. When I suggested that we deserved some attention in getting baskets and lights put on before... More 

Helpful?
Thank kathlynsmith48
Kenosha, Wisconsin
Level Contributor
140 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

They deliver and pick up - they have always been right on time or early. They came to our rental to make necessary adjustments. No complaints - will use them again.

Helpful?
Thank wisconchsinite
Topeka, Kansas
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 3 weeks ago

Eaton bikes is the best. They make the entire process very easy and the staff is all friendly and helpful. I will always rent bikes from Eaton

Helpful?
Thank amcjohnson

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Eaton Bikes and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?