Capt. Kevin Johnsen did a terrific job of teaching us the ins and outs of some advanced fishing... read more
Hi Mark, I'm the captain. The answer you're fishing for is Yes to some degree. I have an attitude of caring and I take full responsibility for my words and actions. What you see in my review replies is me caring. I have... More
Hi Mark, I'm the captain. The answer you're fishing for is Yes to some degree. I have an attitude of caring and I take full responsibility for my words and actions. What you see in my review replies is me caring. I have good communication with my customers and provide as much information as I can to ensure my customers can make an educated decision for the best activity for their group. A boat in the ocean is not for everybody. I'm on a boat with strangers under unfamiliar conditions to most of my customers. I have to take exceptional care of my guests because of this reason alone. I have a very short period of time to make my trips successful under any type of condition for a wide variety of activities for every kind of person. Sometimes I get a group not suited to the activity. I understand that. It's my job to make a fun successful trip. I do that well. Not 2 star quality or a 2 star effort. Sometimes some trips don't go well and I make up for it in one way or another. The day I mess up my trip and earn a bad review on here, I will own it. I just won't tolerate a customer that I go the extra mile for, that does not communicate any issue with my fishing style or behavior on my trip go online to hurt me after having a successful fishing trip despite anything. They got a nice price break because they didn't complain on the trip because I felt empathy for them, not for what I did wrong. I work with all of my customers to make sure they walk away happy because this is my business. I know how damaging an online review can be and I take this seriously. It's incredibly frustrating helping people and having them turn around and hurt you. I'm running 200-250 trips a year Mark. Low ball 800 people annually on my medium size boat multiplied by 5 years in business. 1 bad review out of all of those people hurts me significantly on TripAdvisor. That's my horrible reality. That's not attitude. I fight for everything I have earned. And about the Facebook observation, many of my customers "friend" me on Facebook after they go on a trip with me. I also take and post their pictures so it helps in sharing, especially when they send me pics of what they are catching wherever they live. I become friends with my customers from bonds created on 1 trip. I hope this gives you some helpful perspective.