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Lapis Spa

Certificate of Excellence
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Address: 4441 Collins Ave., Fontainebleau Miami Beach, Miami Beach, FL 33140
Phone Number:
+1 305-674-4772
Website

TripAdvisor Reviewer Highlights

Read all 313 reviews
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    Terrible
Aaaahh! Fabulous!

My second visit here. Sadly my time was limited so I did not have a chance to indulge in all of the water treatments. But I managed to squeeze in a few hours of pampering away... read more

Reviewed 1 week ago
Valerie G
,
Tortola, British Virgin Islands
via mobile
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313 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Brentwood
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

The therapist rushed through 80 minute massage and pushed us out the door for next guest. Expensive rush out!

Helpful?
Thank tsmithtwg
Fontainebleau H, Manager at Lapis Spa, responded to this review

Thank you for taking the time to provide feedback regarding your recent visit at Lapis Spa reach out to you personally via Trip Advisor. We look forward to hearing from you. Sincerely, Lapis Spa Management More 

Tortola, British Virgin Islands
Level Contributor
87 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
Reviewed 1 week ago via mobile

My second visit here. Sadly my time was limited so I did not have a chance to indulge in all of the water treatments. But I managed to squeeze in a few hours of pampering away from daughter and hubby. I booked a triple cleanse facial and the luxury mani/pedi. The facial was fabulous! So indulgent! Perfect! My spa therapist... More 

Helpful?
Thank Valerie G
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear Valerie G. We appreciate your wonderful review! We are happy you were able to experience Lapis Spa firsthand. We take customer service very seriously, and appreciate your feedback in order to improve our service level in the future. We are delighted to hear you enjoyed your overall visit and are looking forward to welcome you back in the near... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

My husband and I absolutely enjoyed a memorable, romantic, relaxing, and amazing spa day experience at Lapis on Sunday, April 9 before leaving the Miami area to return home after a our wonderful getaway to Miami Beach. We booked a couple's package which included hot stone massages together at 5:30 p.m. (last available treatment), a delicious and healthly poolside lunch... More 

Helpful?
Thank Missaray
Fontainebleau H, Manager at Lapis Spa, responded to this review

Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your visit. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable visit! Warmest Regards, Lapis... More 

1 review
Reviewed 2 weeks ago

A week ago, I came to the Lapis Spa with my Mother for her birthday and received a great Easter special of a Ham-mam Bath & 50 min Hot Rock Massage Therapy. As a four seasons employee, first impressions are crucial and my mother and I didn't receive a warm welcome when we arrived to the Spa... There was also... More 

Helpful?
Thank Joselyn T
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear Joselyn T. Thank you for your kind words! Every day our Team Members strive to deliver an exceptional experience. We are thrilled to hear you enjoyed your time with us, took advantage of our facilities and enjoyed overall. We take customer service very seriously, and appreciate your feedback in order to improve our service level in the future. We... More 

New York City
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago via mobile

I am a resident of Miami who has been going to Sol for my highlights for several years. She is professional, patient, and very skilled. Thank you Sol, Pina.

Helpful?
Thank Sunshine3forme
Fontainebleau H, Manager at Lapis Spa, responded to this review

Wow! Thank you for your recent review. We are thrilled to hear you enjoy every aspect of our salon. Our Team Members work very hard to elevate your experience with us and we will be sure to pass along your kind words to the entire team. We look forward to welcoming you back for another fantastic style! Warmest Regards, Lapis... More 

Boca Raton, Florida
Level Contributor
58 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 3 weeks ago via mobile

If you want some pampering for yourself or for a loved one, this is the place to be! When you book a spa service, you get a full day's use of the spa pool, jacuzzi, steam room. Make sure you allot at least an hour before or after your service to take advantage of the spa's amazing amenities. Very pricey... More 

Helpful?
Thank michelleminamd
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear Michelle M. We appreciate your wonderful review! We are happy you were able to experience the Lapis Spa firsthand. It is our mission to deliver a great level of service to all of our guests. We are delighted to hear you enjoyed your overall time at the spa and looking forward to welcome you back in the near future!... More 

Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Beautiful spa. Loads of water and water sounds. Extremely clean. Rain room is well, awesome. Heated pools lovely. Hamman soak possible (add on). This said, this spa is extremely busy. For my 4pm massage, there were 4 other women also waiting for 4pm massages! Treatment rooms are private and the couples room was lovely. I would go again though it... More 

Helpful?
Thank Danielle J
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear Danielle J. Wow! Thank you for your recent review. We are thrilled to hear you were able to enjoy every aspect of our spa. Our Team Members work very hard to elevate your visit with us and we will be sure to pass along your kind words to the entire team. We look forward to welcoming you back for... More 

Akron, Ohio
Level Contributor
47 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
Reviewed 4 weeks ago via mobile

I travel to Miami often and have my favorite spots, but my sister said this spa was amazing so who am I to argue? :-) From the initial warm and inviting guest reception to the quiet care of all the staff, Lapis was an oasis just made for my work-weary bones! In addition to a fantastic Swedish massage by Mick,... More 

Helpful?
Thank KathleenML
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear Kathleen, Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your visit. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable visit! Warmest... More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Please be very careful of this spa. Customer service is extremely bad at the receptionist specially manager Michelle. I had never experience such a bad treatment by the managers in my entire life. Trust me I have been in a lot of spas around the world (Aire de Sevilla in Spain, Aruba at the Ritz Carlton, cap cana at Dominican... More 

Helpful?
Thank Edgar B
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear Edgar B. Thank you for taking the time to provide feedback regarding your recent visit to Lapis Spa. We are saddened to learn of the challenges you encountered and would appreciate the opportunity to speak with you directly. Our management team has attempted to reach out to you personally via Trip Advisor. We look forward to hearing from you.... More 

Wayne, New Jersey
Level Contributor
31 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 15 March 2017 via mobile

Couldn't ask for a better day. My daughter and I spent the day at the Fountainbleau and the spa. Both got hot rock massages. The best I have ever had. Immaculately clean, wonderful staff. Perfect!

Helpful?
Thank lin h
Fontainebleau H, Manager at Lapis Spa, responded to this review

Dear Lin H. Thank you for your kind words! Every day our Team Members strive to deliver an exceptional experience. We are thrilled to hear you enjoyed your stay with us, take advantage of our facilities and enjoy our property overall. We cannot wait to welcome you back to Lapis Spa! Warmest Regards, Lapis Spa Management More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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