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Alton Towers Spa

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Address: Inside Alton Towers Hotel, Farley, England
Phone Number: +44 844 545 7923
Website
Description:

Step inside the Alton Towers Spa and find yourself in a blissful oasis of...

Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of personalised spa treatments. Within our Aqua Relaxation Rooms every door opens to reveal a myriad of wonderful surprises. Unwind and refresh mind, body and soul as you wander from the serenity of our pool, to the calm of our Crystal Steam Room, Meditation Room, or our brand new traditional outdoor log sauna.

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TripAdvisor Reviewer Highlights

Read all 286 reviews
Visitor rating
  • 114
    Excellent
  • 86
    Very good
  • 51
    Average
  • 23
    Poor
  • 12
    Terrible
Nice Chill out time

Only rated as 4 because we didn't have any treatments because they were fully booked. So nice to be child free and chill out in this wonderful setting. Pool was nicely warm and... read more

4 of 5 bubblesReviewed 25 July 2016
Yamno5
,
Willenhall, United Kingdom
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286 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Stoke-on-Trent, United Kingdom
Level Contributor
29 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I went here with my mum, sister, and some friends, we all really enjoyed it, all the staff were very friendly and welcoming, we all had treatments which were all fantastic, we had full body treatments, and we had a lunch too which was good and we had fruit which we could help our selves to. It was fantastic and... More 

Helpful?
Thank Jayner7689
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 18 October 2016 via mobile

Always love going to the Alton towers spa, the staff there are so friendly and helpful, recommend it.

Helpful?
Thank jason c
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Jason, Thank you very much for taking the time to review your recent stay at Alton Towers Resort on Trip Advisor. We’re delighted to hear that you had such a fantastic experience with us and that you enjoyed your visit so much. Thank you once again and we hope to see you at Alton Towers Resort again soon! Best... More 

Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 13 October 2016 via mobile

Have visited the spa on several occasions this time my friend and I decided on one of the special offer package! During October you can have the strawberry scream! It was offered in to include either a afternoon tea or spa lunch! As we booked to arrive at 4 we choose the afternoon tea! We were not disappointed, my friend... More 

Helpful?
Thank Ann H
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Ann H, Thank you for taking the time to write to us regarding your visit to the Alton Towers Resort Spa and for your magical five star review. We did love reading your review of the Alton Towers Spa, especially as to how it relates to both treatments and how the therapists looked after you all during your therapeutic... More 

Maidstone, United Kingdom
Level Contributor
41 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 6 September 2016 via mobile

We booked to stay at the Splash Landings hotel as part of a groupon deal. We have stayed in this hotel on numerous occasions and it never fails to disappoint. Friendly and helpful staff, great atmosphere and of course a fun location! We are a couple with a 2.5 year old, who also thoroughly enjoyed his time here. Meet and... More 

Helpful?
Thank mrsbomber
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear mrsbomber, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa for your birthday treat and found our treatments very... More 

Alsager, United Kingdom
Level Contributor
273 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 144 helpful votes
3 of 5 bubbles Reviewed 24 August 2016

We visited here as a couple with a styover int eh Alton Towers hotel for a christmas party and its okay but not really what I would class a s a spa. A spa to me is swimming/jacuzzi/ steam rooms with different fragrances/different rooms to experience. Not just swimming/steam room/jacuzzi and sauna. Okay they offer treatments and if you need... More 

Helpful?
Thank juliat20
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear juliat20, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to hear that you were disappointed in the some of the changing room facilities, and will be... More 

Cheshire, UK
Level Contributor
100 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 29 July 2016

The pool area and sauna, steam room etc are all very clean, well heated and provide great relaxation. This is all spoiled by the totally inadequate changing facilities. The changing room is tiny and very dark (no windows and very low lighting). There is barely enough room for 3 people to change at once which is frustrating especially if you... More 

Helpful?
Thank Carol H
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Carol H, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. Should any aspect of your experience not meet your expectations or our high standards, we advise you to speak to our staff who are on hand to resolve any issues instantly. We shall... More 

Weston, United Kingdom
1 review
1 of 5 bubbles Reviewed 27 July 2016 via mobile

Very disappointing day. I had been looking forward to coming to the Alton towers spa for the past few months. We were greeted by the team leader on reception who seemed very vague and uninterested in what she was telling us. We went into the spa to find the majority of things weren't working, the showers in the actual spa... More 

Helpful?
Thank lydiacxxx
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear lydiacxxx, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. We shall pass your comments onto our team for their review to continue to monitor and take the relevant action. Our spa is a luxury experience, which many of our guests enjoy, however we... More 

Willenhall, United Kingdom
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 July 2016

Only rated as 4 because we didn't have any treatments because they were fully booked. So nice to be child free and chill out in this wonderful setting. Pool was nicely warm and steam room was bliss, herbal drinks and water was free and tasted nice. Would have been nice to wander outside in the robe but they were working... More 

Helpful?
Thank Yamno5
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Yamno5, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa and found our pool and facilities to be very... More 

Level Contributor
26 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 17 July 2016 via mobile

Me and my partner booked to visit Alton Towers Spa one Saturday. We booked a deal via spaseekers.com. Our first impressions were of how small the spa was. The spa is mainly a large swimming pool with a whirlpool and jacuzzi, there is a steam room, sauna and a Roman sauna. We felt like we had visited a swimming baths... More 

Helpful?
Thank Emmalisa21
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Emmalisa21, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to hear that you were disappointed in the some of the changing room facilities, and will be... More 

Newcastle-under-Lyme, United Kingdom
Level Contributor
118 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 16 July 2016 via mobile

I have visited previously and compared with other local spas was a little underwhelmed however this time I really enjoyed it. I visited with friends for a birthday treat and we booked the mud rasul, £65 for 2 which includes 3 hrs in the spa and a 55 min treatment. Great value!! The treatment is a DIY one but still... More 

Helpful?
Thank Stephsoontobeough
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Stephsoontobeough, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa for your birthday treat and found treatments to be... More 

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