Macy's on State Street
Macy's on State Street
4
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:00 AM - 8:00 PM
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Top ways to experience Macy's on State Street
The area
Address
Neighbourhood: Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
How to get there
- Randolph/Wabash • 2 min walk
- Lake • 2 min walk
Reach out directly
Best nearby
Restaurants
3,262 within 5 kms
Attractions
1,025 within 10 kms
See what travellers are saying
- Mrudula128 contributionsMacy's Chicago - Great Place to ShopFrom high-end fashion brands to household essentials, Macy's Chicago has something for everyone. One cool thing about Macy's Chicago is they have fancy clothes from famous designers. They also have special events and sales sometimes. Must Visit at the time of thanksgiving.Visited August 2023Travelled with familyWritten 20 February 2024
- joaniemariaEldridge, Iowa5,260 contributionsBeautiful store and building. Tiffany glass dome.We parked in a parking garage across the street on a Wednesday morning. It was $17 for 3 hours, but you must reserve online on an app. We wanted to see the Tiffany Dome in the Macy’s store. It is gorgeous. Just ask an employee if you need help finding it. You can see it from the fragrance department on the main floor. We went up to the 6th floor to see the dome at a closer view. It is really beautiful! We also looked at the Walnut Room. It was not yet open for the day. It is lovely. We read about the history of Marshall Fields. There is a display on one of the floors. It is nicely done. There is a pedway in the lower level that connects to some of the office buildings, hotels and other stores in the Loop. We did not even know it existed. It is open 9-5. A friendly employee told us about the stained glass art in the pedway just outside of Macy’s. It is recovered from a Stained Glass museum that used to be on Navy Pier. Macy’s is a lovely store. We enjoyed our time there. It is historic and has beautiful architecture. There is also a skylight with a huge American flag hanging in that space. It is an impressive sight.Visited May 2024Travelled with friendsWritten 30 May 2024
- Eva TUnited Kingdom5,605 contributionsGreat buildingWe visited Macy's in NYC so I was delighted to see the department store is also in this city. The Marshall Field and Company Building, Beaux-Arts and Commercial style complex was built in two stages—north end in 1901–02 (including columned entrance) and south end in 1905–06. You should made a stop and explore it.Visited May 2024Travelled as a coupleWritten 16 August 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.0
1,323 reviews
Excellent
616
Very good
450
Average
168
Poor
59
Terrible
30
valerietimm
Highland, IN13 contributions
Jan 2020 • Friends
We went as a family group, our 2 daughters , ages 38 and 43 my husband and I. We have gone to Marshall Fields in the past when our children were young. We always enjoyed the Christmas tree and having hot chocolate or a snack by the tree in the Walnut room. This trip is the first one we have been able to make in 7 years. The store looked dirty and run down and Macy’s has sold the upper floors so the viewing area for the tree is no longer there. You can stand outside the walnut room and view but it is not the same! We went to the Christmas clearance section downstairs and found only one associate working and she was extremely rude! We observed her being rude to a couple of ladies that were probably in their early 80’s. Having worked retail myself, I offered to help them as they were trying to scan an item for a price check. The associate told them to scan but did not offer to help. Had she offered she would have found that the scanner wasn’t operational at the time. I took the item in question and found a different scanner and got the price for them. It upset me so that these ladies were treated so poorly that I called the store offices from my cell phone and informed the woman that answered as to what was going on and that they needed to get a manager to that area. She did ask for the associate’s name but she had already high tailed it out of that area. When asked if there were any other employees in the area, I told her no employees just shoppers. She said she would send someone. Unfortunately I was not able to hang around until someone showed up but did inform one of the ladies that I helped that someone from management team was coming! Macy’s, you have completely ruined Marshall fields.
Written 4 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perbaskitpeaink
Lansing, MI18 contributions
Oct 2021 • Couples
Prepare to be overwhelmed and lost. If you go, don’t go tired. So many departments with no seeming rhyme or reason to them. Hard to find what you’re looking for. Signs clearly marked the way to the bathrooms, but bathrooms were only accessible by lock codes, but no information given on how to get the code. The building could be really cool, but looks like some of the old architecture is in desperate need of updates.
Written 15 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Noraatc
Sudbury, MA39,959 contributions
Sept 2024 • Couples
The last stop of our Chicago Architecture Center walking tour was at the Macy’s on State Street, which occupies historical Marshall Field and Company Building. You can see its stunning Tiffany main hall ceiling from the first floor and then go to the 5th floor to admire its beautiful details. The glass ceiling looks like blue sky crowning the temple of marble columns and brass decorations. So lavish and elegant! There is not a bit of redundancy or overwhelming opulence in the majestic interior of the Marshall Field and Company Building, just elegance and grace.
There were no customers at the Macys, not a single soul, and that’s for two days in a row. I doubt there is any future for large department stores - we buy everything online these days… it would be such a pity to lose magnificent historic Marshall Field and Company Building.
There were no customers at the Macys, not a single soul, and that’s for two days in a row. I doubt there is any future for large department stores - we buy everything online these days… it would be such a pity to lose magnificent historic Marshall Field and Company Building.
Written 11 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva T
United Kingdom5,605 contributions
May 2024 • Couples
We visited Macy's in NYC so I was delighted to see the department store is also in this city. The Marshall Field and Company Building, Beaux-Arts and Commercial style complex was built in two stages—north end in 1901–02 (including columned entrance) and south end in 1905–06. You should made a stop and explore it.
Written 16 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara P
1 contribution
Dec 2022 • Family
Awful. We traveled all the way from Minneapolis to see Santa land. What a sad disappointment. We got stuck standing in line to see Santa for an hour when we kept telling them we didn’t want to see him and just wanted out. No one would let us out. Store was hot and sparse for goods. Bathrooms were atrocious and window displays left a lot to be desired. An overall disappointment.
Written 22 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J S
Waukegan, IL208 contributions
Dec 2019
I go to State Street Macys every year to see the holidays windows. To say they were underwhelming this year is being polite. It really was a waste of time. They need to make them great or skip all together because this year was not worth the drive, parking and time.
Written 25 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrudula
128 contributions
Aug 2023 • Family
From high-end fashion brands to household essentials, Macy's Chicago has something for everyone. One cool thing about Macy's Chicago is they have fancy clothes from famous designers. They also have special events and sales sometimes. Must Visit at the time of thanksgiving.
Written 20 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAMES M
1 contribution
Jun 2022
I was shopping at Macy's State street store on 6/29/22. I spent over $600 dollars. i had to use the restroom and found out that i needed a code to access. Good luck finding someone to give you the code. As a person of a certain age,76, I have less control of my bladders than a younger person. This is the only Macy that I have been to that have this system. I will not return to this store and will be contacting the corporate office.
Written 30 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah C
Ashtead, UK1,304 contributions
Oct 2022
Having last visited when it was the traditional Marshall Fields, I was disappointed at the bland decor. We looked in on the Walnut Room but that had been sectioned off. I specifically wanted to buy a Christmas Tree decoration but could find these only on a floor where the were no tills, then when I did locate a till, the member of staff suggested I tip her (for what, standing behind her till being a bit surly?). Such a shame and not what I would expect from either MF or Macy's
Written 14 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana R
Birch Run, MI2,887 contributions
Jun 2021
Beautiful building in downtown Chicago. We got there right before they closed. My daughter wanted to purchase her first Chanel (lipstick) on our recent trip. Staff very helpful. Didn't feel rushed at all. My interest was that it was where Mr Selfridge of Selfridges in London got started. It reminded me a little of that store too.
Written 7 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lawrence P
Chicago, Illinois
If i bought items with my debit card and then return the items can i getcash back instead of put back on my card
Written 12 July 2020
are the windows already decorated for Christmas, now?
Written 21 November 2018
Yes, the windows at Macy’s are decorated before Thanksgiving. It seems earlier every year!
Written 22 November 2018
donde consigo esa tarjeta de descuento/?
Written 12 March 2016
Tenes que acercarte con tu pasaporte hasta algun lugar de atenciĂłn al cliente y ahi la pedis
Written 14 March 2016
Does anyone know if they keep the Christmas windows up through New Years and what are the hours they are turned on? Thank you
Written 26 December 2015
the web site says: Shopping may be the star attraction on most visits to Macy's but over the holidays, tradition shines bright. As the first store to ever feature holiday windows for the pure fun and joy of the season, Macy's began a tradition that still lives on today. Get a glimpse of the animated scenes from November 8, 2014 through January 11, 2015.
Written 29 December 2015
Do you do late check outs or early checkin's? I want to book a room on Dec 22nd from 9am to 5pm. Is that possible? What would be the rate?
Written 20 July 2015
HI. My posting was in regards to the Macy's Department Store in downtown Chicago.
Written 21 July 2015
What is Macy's return policy on men's apparel with a receipt after one week?
Written 24 June 2015
With your original receipt you will not have a problem returning any item at Macy's.
Without your receipt, you will be given a store credit for the lowest selling price within the past 180 days.
If the item you purchased is offered at a lower price within 14 days of your original purchase, present your original receipt during the 14 days and they will credit or refund the difference, based on how you paid for the item(s).
Written 25 June 2015
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