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Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
Website
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Review Highlights
Great Hotel

This is my favorite hotel/casino to stay at in Bossier. Very clean and the steakhouse can't be beat.

Reviewed 2 weeks ago
mnorthrup
,
Houston, Texas
via mobile
Always Love staying here

Definitely love this Casino. It is always clean and welcoming. The staff is always friendly and... read more

Reviewed 2 weeks ago
jenniferosims
,
Carrollton, Texas
Read all 913 reviews
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Overview
  • Excellent47%
  • Very good27%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games” (39 reviews)
“slot machines” (34 reviews)
“burger bar” (10 reviews)
LOCATION
711 Horseshoe Blvd, Bossier City, LA 71111-4417
CONTACT
Website
+1 800-895-0711
Write a Review
Reviews (913)
Traveller rating
Traveller type
Time of year
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11 - 20 of 913 reviews

Reviewed 2 weeks ago via mobile

This is my favorite hotel/casino to stay at in Bossier. Very clean and the steakhouse can't be beat.

Thank mnorthrup
Reviewed 2 weeks ago

Definitely love this Casino. It is always clean and welcoming. The staff is always friendly and professional.. The food is awesome. Will definitely stay here again.

Thank jenniferosims
Reviewed 3 weeks ago via mobile

We had a little extra time in Bossier City so we stopped by the Horseshoe Casino. We gambled a few hours & ate a meal at the 8oz. Burger place. Our food was excellent. We were pleasantly surprised. We both had the Americano & both...More

Thank barbaust
Reviewed 3 weeks ago

Haven't stayed in a room yet but I'm looking forward to staying in a room in bossier city Louisiana at the horse shoe in days to come because I love the hotel and casino there in my city that I live in.

Review collected in partnership with Caesars Entertainment
1  Thank Tonycurtis1223
Reviewed 3 weeks ago

Great casino to go to. Excellent hotel to stay. The eatery is good as well. You have different options, plus a buffet. Plenty of parking and it near the Louisiana Boardwalk Outlets.

Thank Kevo W
Reviewed 3 weeks ago

Great hotel, friendly people, great food, the horseshoe sends great coupons to gamble , and lots of promotion,

Thank mariallamas01
Reviewed 3 weeks ago

Wife, I, and friends made trip for friends birthday. Everyone played blackjack. None of us won or loss very much and the dealers were great and made a fun experience. for everyone. The pit bosses were also very nice and worked with us to get...More

Thank franciss612
Reviewed 3 weeks ago

I didn't visit any other casinos but this one was nice. There were plenty of tables and you could sit at a $15 min table for blackjack easily as well as much higher min tables so there was a variety. For 2017, you should be...More

1  Thank Laura H
Reviewed 4 weeks ago

My wife and i traveled to Bossier city for an overnight stay on our 36 anniversary. We had car trouble and it ended up being several days.we decided to drive around and see several of the hotels. When we came to the Horseshoe everyone was...More

Thank orvieleejrc
Reviewed 4 weeks ago

Spacious rooms with great beds. Friendly, cheerful, amazing staff. Huge variety of slot machines, video poker machines, and table games. I enjoy every minute I'm there.

Thank Gwainne P
Nearby
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Nearby Attractions
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Louisiana Boardwalk
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Questions & AnswersAsk a question
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 March 2017|
Answer Show all 2 answers
Response from casmarieb | Reviewed this property |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... More
0
Votes
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 March 2017|
Answer Show all 2 answers
Response from Terry A | Reviewed this property |
Great Response to an unfortunate situation. This is the new America we live in, and as I have sat in amazement on many occassion at the lack of customer service & professional business acumen in today's environment - I... More
1
Vote
Connie C
How far is the Century link Center from here? And is there shuttle service available to and from there?
24 February 2017|
Answer Show all 8 answers
Response from Jamie E | Reviewed this property |
Forget the cab, use Uber
0
Votes