Golden Nugget Casino
Golden Nugget Casino
4
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
1,291 reviews
Excellent
697
Very good
320
Average
133
Poor
53
Terrible
88

Stan H
New Caney, TX307 contributions
Dec 2022
Very easy check in! I had a free room and was upgraded to a suite for my birthday for free. The room very nice and spacious overlooking the golf course. The casino wasn't to busy. Was there for two days and never seen anyone winning including myself. They have lots of eateries here. Stan H.
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

eduardo l
1 contribution
Dec 2022 • Couples
The hotel is OK the service is good but they should inform me that the day that I was there they didn’t have no water at the rooms they told me the city pipes were frozen but I was on my honeymoon and I think they should’ve told me before
Written 28 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dianne H
2 contributions
Dec 2022 • Couples
Two cashiers (1-all transactions) and 48 people in line and currently standing in line for 35 minutes with 10 people to go. We won't return! Either lose all your money or Fly to Vegas people!
Written 26 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

April L
4 contributions
Dec 2022 • Family
Food is good but costumer service bad but the water slides are good recommend the steakhouse but the hotel eh
Written 18 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JWJ
1 contribution
Oct 2022 • Friends
Beware Pool construction closure. Reservations doesn’t let you know prior to booking that the pool and swim up bar is closed. No frozen drinks or good food options unless you go inside and get take out. What you do get is Jack hammers loud pounding noise and rudeness from certain staff.

Pool towel manager needs to be retrained or fired. She’s totally miserable and wasn’t interested in assisting with a problem involving a wrist ban and poor signage. Wal mart is hiring night time restockers a much more appropriate position if she doesn’t want to be Hospitable in an industry that is designed around paying guests.

Justin the other manager was excellent in his position. He offered several options to eat apologized for the miscommunication. He has an obvious talent and panache for what he does.
Written 2 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Passenger294448
Houston, TX3 contributions
Oct 2022
We stayed at the Golden Nugget twice within the last month. Both times for concerts one there, and one in Baton Rouge (long drive but it was the weekend of the LSU game).

Rooms are nice, very clean, not luxurious but comfortable and tasteful. We stayed two nights this last time with one night comped. My complaints- service and food related. One late night option, the Claim Jumper Grill had the worst pizza and club sandwich imaginable. Another night, Lillie’s served me lukewarm won ton soup. And why they don’t have another option for tea/coffee besides Starbucks I’ll never know. I had to wait in a loooong line twice on a Saturday morning. We also bought chocolates and two macarons and I had to throw my macarons away. I swear they were old. And stale. Lastly, I asked a lady who looked as if she was a supervisor of some kind where the cashier was in the casino. I had walked to the 24 Select desk by mistake, and when I was looking around she walked by. When I politely asked she never broke stride and sort of halfway pointed. I said I’m sorry where is it? And again as she was still walking away pointed vaguely. Wow. I didn’t realize it was such an imposition to ask a question. Fertitta, I think you can do better than this.
Written 22 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

WWC
Beaumont, TX731 contributions
Sep 2022
It's going down fast - the Hurricanes and Co-vid haven't helped. Free Valet is gone and now high-priced - Buffet has turned into a sports book. They have changed the comp levels. Due to the pandemic lost thousands of comp dollars. Also due to the nature of my work, I am away for extended periods and the change machines don't give change only vouchers. Then stand in line for extended times. They won't make good on vouchers over 90 days that you take home and forget. So cash out everything at the cashier area that has now a rope line finally. Previously it was line jumper city and if the line you were in had a complicated transaction you could be there for a while.

The drink service has improved but it takes a while after ordering to get the drink. Recently couldn't track down a server.

Side note restaurant with many open seats with hour-long waits - There were few customers seated. It was apparently poorly managed.
Written 19 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

R.T Nodesi Smillow
4 contributions
Sep 2022
Really wasn't my style, I don't understand all the rage about this casino, very over the top glitzy with big city vibes. Very not personable.
Written 15 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bailey A
Lake Charles, LA2 contributions
Sep 2022 • Couples
We are residents of Lake Charles so visit the casino here and there. It hurts to pay the $200 room fee for a week night, living two miles away. We don’t get any comps - I guess we don’t lose enough money to them. Yet we rarely win anything. It’s a beautiful resort and a perfect pool. Hate the smell of smoke through the entire casino and outside of casino. Also, hard to get a drink at any of the slots. If you go to the bar, you’re charged. We prefer lauberge casino, golden nugget pool. Golden nugget also has better restaurants.
Written 15 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Beverly M
32 contributions
Aug 2022 • Couples
GNLC REVIEW
I love GNLC but it’s unbelievable how cold the slots are to a person that plays all evening & night till morning but I notice people that just walk up on one put 100 or 2 can win like crazy. I play in the high limits 98% of the time and it’s hard to get a drink. Then I’m trying to figure out 2015-2019, I would get suites a lot and they didn’t even have the new tower yet and I remember when Merle Haggard was there it had to be the biggest weekend at GNLC and I got a suite and you couldn’t even hardly get a slot machine in high limits to pennies bcuz it was probably the busiest time I ever seen at any casino in my life and I always see a ton of slots open all the time the last couple of years so I can’t figure out if your trying to get rid of your good customers bcuz every time I like a slot it’s gone soon. Also, this trip it’s about 3am no one around so I’m playing 2 slots and I turn my head for a second and some jerk starts playing my slot machine and he knew he didn’t put cash in it and he told me your playing that one so I’ll play this one so I confronted him by myself because no security or slot attendant around by the back wall where the crazy Asian slots are so I’m beginning to wonder what I should do because I had several weird situations with people walking up like that so I don’t feel safe anymore. You put your service light on and no one comes up. Is GNLC trying to get rid of your good customers bcuz I like a safe environment. And now I notice everytime I come my comp bucket is emptied out for my charges and first few years it wasn’t like that. My free play & food voucher goes down every month and I play like a crazy person which is way too much. My room this time had big mold spot on shower door and the outlets on the lamp don’t work and on the wall where the booth was only 2 outlets worked and I don’t understand every time I come I add my husband to charge to the room but they don’t do it bcuz he tries and this happens over & over. The VIP that you call for help isn’t as helpful this trip either.
Now on the positive-
My massage at the spa was great as always from Ursula.
At the Vic’s bar, Brittany was excellent and Patrick is great waiter & bartender. The food 90% is excellent it’s one of my favorite places to eat.
Now I’m wondering why can’t you get a good drink in the high limit bar.
The lines at the cashier cage is just unacceptable.
No security at the elevators is unacceptable at night & early morning because that is dangerous.
Now Someone needs to take care of business at GNLC or if you don’t watch it your gambling customers are going to move on. GNLC use to be the BEST of the BEST at all these things I listed. I hope this helps get you back at being the BEST.
Written 21 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-10 of 1,279
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing

GOLDEN NUGGET CASINO (Lake Charles) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Golden Nugget Casino