Reflections Spa

Reflections Spa, Hamburg: Address, Phone Number, Reflections Spa Reviews: 4/5

Reflections Spa
4
About
Reflections Spa is located at Grand Cascades Lodge at Crystal Springs Resort. Our unique array of services include many themes and elements of the resort and local environment, such as "The Wine Cellar" featuring treatments using wine and grape seed extracts in your services. Come for the day and enjoy a pampering massage, facial or body treatment or stay overnight with one of our luxurious spa & stay packages, perfect for a girlfriends getaway or couples retreat.
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4.0
93 reviews
Excellent
47
Very good
19
Average
12
Poor
9
Terrible
6

tigger101
northeast1 contribution
DONT WASTE YOUR MONEY-Staff behaves like you need them-dime a dozen
May 2021
Customer service is non existent from the bottom up. Spoke over customer and snarky. DONT WASTE YOUR MONEY!!! Never going back.
Written 3 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Christina Saunders
Rockville Centre, NY4 contributions
great massage
Mar 2021
My vino massage was so amazing I wish I took the 120 min instead of the 55 :( Looking foward to going back
Written 30 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

syzygymfl
New York167 contributions
Expensive and not better than Hand and Stone
Jan 2021
Nice enough massage but it will cost you twice a Hand and Stone massage an, at least right now, the experience is the same
Written 10 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jenny S
Wayne, NJ9 contributions
No communication
Sep 2020 • Friends
Yes we visited during covid. The person that did my facial was extremely sweet and kind but my problem were things not within her control. If someone is booking a facial they should be forthcoming that they are unable to perform a typical facial. They arent using steam due to covid yet other spas are using this with no issue. They place an acrylic box over you face as a shield which is very difficult it you suffer with claustrophobia. But they don't give you any of this information before booking. The last time I was there they brought you into the locker room and let you change into robes but now they just have you sit in the hallway by the elevators . At the end of your treatment they used to give champagne and let you feet sit in a foot bath. Its just a completely different experience but dont expect them to let you know.until youshow up for your appointment for a high quality spa i wasn't expecting covid to take away all the amenities of the experience . If you are looking into booking with them you may want to wait until this return to normal. Its not worth $150+ for this experience. Again the person that worked on me was extremely accommodating and I liked her but this is probably more of a management issue. Maybe the spa shouldn't be open if they can't give the experience you are paying for.
Written 25 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Annie Q
Bronx, NY5 contributions
Beautiful but dimly lit
Aug 2020
It's COVID 2020 and I understand the lack of amenities but we not told there would be no amenities until we were in the rooms and then we were told about all the amenities we were not having! We were led in dimly lit corridors to an even dark room. No amenities at all, not even a cup of tea. Massage was excellent but overall the lack of knowledge with the many young front desk ladies made it a struggle.
Written 24 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chelsea D
1 contribution
Pre-natal massage with Ashley
Feb 2020 • Solo
Wow! What an experience! From the beginning to the end!! Ashley, my massage therapist, was FANTASTIC and I left feeling so relaxed and rejuvenated! I will definitely be going back! The complimentary foot soak was the icing on the cake!!!
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

J.Reynolds
Albany, NY4 contributions
very nice experience
Oct 2019
we had a couples massage and it was very enjoyable. very relaxing and we had nothing to complain about! the sea salt scrub and foot soak was nice afterwards as well. I had a separate facial (first time having one) and i wasn't too thrilled about it. The woman who did my facial was very nice and very informative though. I would definitely recommend this place!
Written 24 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Suze44857
Norwalk, OH430 contributions
Time for an Update
Oct 2019
My massage therapist, Moira, was excellent. She was professional and personable. I think th spa could use some updates when comparing the prices and venue to other spas I have gone to. The lockers themselves still take keys and overall the wow factor is missing. However, my treatment was excellent as previously stated.
Written 22 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Teresa
1 contribution
Horrible Service Do Not Use for Wedding Services
Aug 2019
I have my wedding booked at Ballyowen and thought using the one site spa services included hair and make up for the day of my wedding would be the best way to go. Unfortunately I was horribly wrong and very disappointed.

First dealing with the wedding spa coordinator was a very frustrating experience and she kept telling me services were not available but my wedding date was. She was extremely unhelpful in getting everything booked and I eventually had to do so on my own through the spa directly.

she also screwed up the booking of my hair and make up trail, which turned out to be a disaster. I was forced to pay for services that left me in tears. I never even received a make up trail.

the stylist I was working with made sure to inform me that she did not have enough time to work with me properly but was would try to rush to get it all in. she made sure that I knew how busy she had been that day and how long she had already worked and could not stay late to work with me. she than did not listen to a word I had to say about my hair and what I wanted to do. she provided no guidance except to tell me my hair color was not right for the style.

she rushed through doing a awful job that in the end I could have done a better job and left me in tears. I apologize for wasting her time because she made me feel like it was a burden and inconvenience to work with me as she rushed through doing her job instead of providing me the service that was expected and deserved because as she kept reminding me she really did not have the time to do this.

I was then forced to pay for the horrible service and was left we no other choice then to find someone else to provide hair and makeup services for my wedding day with such short notice.

I would not recommend them to anyone.

I had scheduled my fiance a 50 min massage for the same time. they never confirmed with him what type of massage it was or for how long. they decided to provide him with a 100 min massage instead without our consent because it was not properly entered into the system.

trying to contact anyone at the spa who can cancel services has been a challenge to say the least. they keep saying only one person can do it and she is not available ever,
Written 20 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MBDinNJ
Mountain Lakes, NJ223 contributions
Peaceful space with great therapists!
Jun 2019 • Couples
Had a wonderful massage here! Followed by a relaxing foot soak with chocolate and champagne. Nice spa experience!
Written 25 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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