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Niagara USA Official Visitor Center

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Address: 10 Rainbow Blvd, Niagara Falls, NY 14303-1132
Phone Number: +1 877-325-5787
Website
Today
09:00 - 17:00
Closed now
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Hours:
Sun - Sat 09:00 - 17:00
Description:

The Niagara USA Official Visitor Center is operated by the Niagara Tourism...

The Niagara USA Official Visitor Center is operated by the Niagara Tourism and Convention Corporation. We are conveniently located in the heart of the Downtown Niagara Falls Tourist District, just steps from Niagara Falls State Park. We offer an array of services to enhance your visit to Niagara USA including areas maps and brochures, itinerary planning assistance with our Visitor Services Representatives, tour referrals and attraction tickets, public restrooms, free WiFi and complimentary luggage storage. Free 30 minute parking is available in the parking lot adjacent to the Visitor Center at the corner of First Street and Rainbow. Fee for all day parking is $20USD from May to October and during special events.

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TripAdvisor Reviewer Highlights

Read all 141 reviews
Visitor rating
  • 59
    Excellent
  • 31
    Very good
  • 11
    Average
  • 6
    Poor
  • 2
    Terrible
Information, food, tee shirts, and all things Niagara Falls

We entered and left the Niagara Fall State Park through the visitors center. There is a shop were you can buy all things Niagara Falls. There is a tour desk where you can sigh... read more

4 of 5 bubblesReviewed 1 week ago
Casey1919
,
Somerset, Pennsylvania
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141 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Somerset, Pennsylvania
Level Contributor
168 reviews
71 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW

We entered and left the Niagara Fall State Park through the visitors center. There is a shop were you can buy all things Niagara Falls. There is a tour desk where you can sigh up for tours of the area and you can puchase tickets for things on the river and at the falls. There is a food court before... More 

Helpful?
Thank Casey1919
Jefferson, Georgia
Level Contributor
49 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

The staff knew the answer to every question we had. Whether it was about a trolley, or bus, or parking or resturant, they had useful advice. Plus they offer a variety of maps and brochures to choose from.

Helpful?
Thank CBGeorgia
1 review
5 of 5 bubbles Reviewed 3 weeks ago

I and friend was visiting the falls in November 2016. We were running a bit late and worrying about not getting to the airport on time. Luckily, the people from the official visitor center called a car for us, and it was $24 per person. We could have missed the flights if they didn't help us. They also allowed visitor... More 

Helpful?
Thank Kei C
Cleveland
Level Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Just walked through had limited stores but it was very busy. Same souvenirs priced higher where you could get the same item at one of the street vendors for way less.

Helpful?
Thank Elsie C
Austin, Texas
Level Contributor
107 reviews
70 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

The visitor center is staffed by a friendly and knowledgable staff who can help you plan out you activities in the park so you can see as much of as possible with out wasting time. There is a nice gift shop and it is centrally located.

Helpful?
Thank rwmoreau
Libby W, Media Marketing Manager at Niagara USA Official Visitor Center, responded to this review

Hi rwmoreau, Thank you so much for your kind review! We're to happy to hear you had a memorable visit to Niagara Falls, USA! Hope to see you see again soon! More 

Phoenix, Arizona
Level Contributor
17 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

The people @ desk are too good and help everyone in directions, attractions info and timings. Good to have one stop solution for tourists.

Helpful?
Thank Anilnr
Libby W, Media Marketing Manager at Niagara USA Official Visitor Center, responded to this review

Hi Anilnr! Thank you so much for your kind words! Hope to see you again soon! More 

Adamstown, Maryland
Level Contributor
139 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 5 weeks ago

We started here buying our tickets and getting our bearings for the day. We got the discovery pass which included a day of the trolley, which he recommend. We were there very early in the tourist day and had no problem finding things or people to ask questions, but i could imagine it getting less pleasant the more crowded it... More 

Helpful?
1 Thank djm006
Libby W, Media Marketing Manager at Niagara USA Official Visitor Center, responded to this review

Hi djm006, Thank you so much for taking the time to submit a review! Sounds like you may have stopped at the visitor center at Niagara Falls State Park. We're just a short walk away from that area! We hope to see you again soon! More 

Northfield
Level Contributor
11 reviews
5 attraction reviews
1 of 5 bubbles Reviewed 28 October 2016

I researched our recent visit to the area. Went into the visitor center looking for guidance about area attractions, example directions, parking etc. The attendant was only interested in selling us a package. When he saw we were not interested in a package tour, he pulled out a newspaper and started reading it. We were not done asking questions, very... More 

Helpful?
Thank Sharon F
Libby W, Media Marketing Manager at Niagara USA Official Visitor Center, responded to this review

Hi Sharon F, Thank you for taking the time to submit a review. I am so sorry to hear you had a poor experience, but it seems as though this happened at another visitor center. We truly hope you'll reconsider another visit soon! More 

Broken Arrow, Oklahoma
Level Contributor
87 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 October 2016

Compelled to stop in to see the gift shop, met some nice park employees that gave us some great tips on how to save money and have a wonderful time doing the tour on our own. Road the boat, walked the trails and bridge. Was and Awesome time on our geocaching road trip. I have all kinds of pics but... More 

Helpful?
Thank iculungman
Libby W, Media Marketing Manager at Niagara USA Official Visitor Center, responded to this review

Hi iculungman, Thank you for taking the time to submit a review! We're so happy to hear you had a wonderful experience while visiting Niagara Falls, USA! Hope to see you again soon! More 

Walsall, United Kingdom
Level Contributor
141 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed 18 October 2016

It's a gift shop full of that stuff you'll put in a drawer or give to relatives (mainly children) when you get home. The T-shirts and sweats are cheaper elsewhere for the same quality.

Helpful?
Thank Nik2212
Libby W, Media Marketing Manager at Niagara USA Official Visitor Center, responded to this review

Hi Nik2212, Thank you for taking the time to submit a review! Unfortunately we do not sell souvenirs here, but there are plenty of shops in the area! Hope to see you again soon! More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Niagara USA Official Visitor Center and other visitors
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Questions? Get answers from Niagara USA Official Visitor Center staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?