Hard Rock Cafe

Hard Rock Cafe

Hard Rock Cafe
3.5
What people are saying
Don't waste your time. Won't get service from them. Shameful attitude.
1.0 of 5 bubblesOct 2024
The most appalling restaurant. Tried to go for dinner, even though we know the food would not be stellar, but due to it being later in the evening and everywhere else closes early, we decided to go there just to have a quick bite. Restaurant was not crowded at all, with plenty of open tables as evidenced by the pictures. Hostess tried to seat us at a high table, but due to back issues we asked to be seated at a regular table (seeing that there were plenty of empty ones around). She said she couldn't do that as "I don't have a server there". Ok, in the sections that do "have a server", they were within 5 ft. of the table we would prefer to be at, but apparently there must be an electric fence or something that they can't cross over. Even the sections that purportedly have servers were quite empty, meaning that server could take the extra few step outside of their "zone"? I get it, they have their sections, but you're going to inconvenience a potential diner because you can't get someone to crossover and serve a table? We were told all the other servers are at a "private party". Wasn't entirely sure whether they were partying or serving a private party. In either case, it means the restaurant didn't adequately plan for their staffing for that evening. The hostess tried to ask a manager about seating us some where else, and said if we sat there, we'd have to wait about 20 minutes before we can have a server. Was quite unbelievable as there were servers working there that we can see. I don't believe that we'd have gotten a server in 20 minutes anyway if they were all at a party. While this was going on, a party of three came in to the restaurant, and one of the gentlemen was in a wheelchair, so we asked if they were going to try to sit the wheel-chair bound gentlemen at the high table? And they said no, they'll just sit at a regular table and will have to wait till a server comes to that section. Unbelievable. So someone with a disability won't get service. What century does Hard Rock Cafe think they're in? Completely shameful! We left. Cannot imagine trying to give them the business - not like they really seem like they wanted it anyway. There are other ways to support the Seminole Tribe if you so desire. If you are in this area and need a bite later in the evening, I suggest going to the casino hotel, they have a couple of restaurants that stay open and you will get a server there.

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


3.5
3.5 of 5 bubbles117 reviews
Excellent
37
Very good
32
Average
19
Poor
13
Terrible
16

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

belinda m
Portsmouth, UK657 contributions
4.0 of 5 bubbles
On a busy day put name down for about a 30 minute wait. Server friendly and efficient and drinks and food were quick and delicious. Loved the sliders and burgers well cooked and not greasy.
Written 14 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Patrick C
Buffalo, NY3 contributions
4.0 of 5 bubbles
Mar 2018 • Couples
My wife and I stopped in to see a couple local jazz groups. The food was good but did not blow me away. The wait staff was VERY attentive and on point. The stage was perfect for the two small jazz acts that we saw. Staff seemed to attend to the needs of the musicians well, and the shows were great. It was Carina and the Six Stringed Preacher, and Nineteen Sixty. Both were great.
Written 27 March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

suzyvan1
Feasterville, PA17 contributions
4.0 of 5 bubbles
Aug 2015 • Family
Pretty much the same experience as any other Hard Rock. Not as much memorabilia as some of the other locations I have visited, but still cool stuff to look at. It's comforting to know that there's a reliable and always interesting and unique in their own way chain restaurant with a predictable menu. Hard Rock has never disappointed me and I've been to at least a 15-18 different locations.
Written 7 August 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shoeleh H
4 contributions
1.0 of 5 bubbles
May 2024 • Family
The food was good, but we didn't like the service. Before our food and drinks were finished, they asked us if we had another order. We said it wasn't finished yet. Then the waitress brought us boxes to pack the bill and the remaining food, even though we didn't want the bill. We don't want to have it packaged, but the approach was so disturbing that we had to sit any longer. We didn't want to, we got up without finishing our drinks.. It was a very disturbing approach, we have never been subjected to such disturbing behavior anywhere before, they ruined a very nice day, I will never go to a hard rock cafe again..
Google
Written 9 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sallyb
Maidstone, UK11 contributions
1.0 of 5 bubbles
Jul 2022
No atmosphere, expensive menu for below average food and waitress wanted to know why we hadn’t tipped her.
Written 14 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Patty T
Grove City, PA44 contributions
5.0 of 5 bubbles
Sept 2020
I so appreciate Hard Rock Cafe because they always have high-quality gluten free buns for their sandwiches when requested. While some restaurants do have gluten free buns available, they unfortunately taste like cardboard. However, Hard Rock Cafe allows diners with dietary needs to have a wonderful eating experience! The restaurant's location is right across from the Niagara Falls Park entrance. We arrived about 5:00 and had about a 15 minute wait. Note: It is possible to call ahead and make a reservation. The restaurant did a good job of spacing the tables so no one felt cramped. The service was outstanding along with serving excellent food. Also, the music was at just the right level so you could carry on a conversation but still knew you were having a typical Hard Rock Cafe experience.
Written 21 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mrsjplk
Sherman, IL27 contributions
2.0 of 5 bubbles
Jun 2019
I'd never been to a Hard Rock Cafe and likely won't ever go to another. My very overpriced hamburger wasn't bad but the fries were very much over cooked & dry. Not impressed.
Written 3 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cari R
Sterling Heights, MI49 contributions
2.0 of 5 bubbles
May 2018 • Family
This restaurant was located in our hotel and since my kids were tired of walking we ended up here for dinner. We didn't have to wait for a table and our server arrived quickly to get our drinks and order. She was attentive throughout the meal. The food just wasn't good. It was probably one of the worst burgers that I've had - very overcooked and dry. I hated that they had someone come around for photos. One photo wouldn't have bothered me the photographer turned it into a mini photo shoot. One of the parents, one with the kids, now raise your glasses, next everyone on one side of the booth. We told her that we weren't interested and she kept pushing. The bring back prints near the end of the meal to purchase. We didn't purchase any. I wouldn't return or recommend eating here.
Written 29 May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PhantomRider B
Alger, OH42 contributions
2.0 of 5 bubbles
Sept 2021 • Couples
Should change the name to The Hard Rap Cafe. Didn’t play a single rock song or video. All rap music.
Food was so so. Waiter forgot appetizer and brought after dinner was served. Steak was fatty and has lost of grizzle. For $140.00 for 2 was not worth.
Written 11 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Viri G
Cambridge, MA580 contributions
5.0 of 5 bubbles
I visited this place with my family and I was happily impressed. The decor was great. The food was delicious and happy to order gluten-free buns for our hamburgers! That is a big plus!
I highly recommend this restaurant!
Written 9 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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HARD ROCK CAFE (2025) All You Need to Know BEFORE You Go (with Photos)

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