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Saratoga Casino Hotel

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Address: 342 Jefferson St, Saratoga Springs, NY 12866-5193
Phone Number:
15186828888
Website
Today
09:00 - 05:00
Open now
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Hours:
Sun - Sat 09:00 - 05:00

TripAdvisor Reviewer Highlights

Read all 417 reviews
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  • 115
    Excellent
  • 116
    Very good
  • 101
    Average
  • 36
    Poor
  • 47
    Terrible
Average hotel lacks customer service

Stayed there two nights. The first morning I put up the "Do Not Disturb" sign on the door but it was down by 10am. By 4pm my room had still not been serviced. I had made the bed... read more

Reviewed 4 weeks ago
teehuge
,
NY
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417 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Boston, Massachusetts
Level Contributor
262 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 71 helpful votes
Reviewed 2 weeks ago

I usually try to find someplace new and interesting whenever I travel. This time it was to Saratoga Springs, so I decided to try the Casino hotel. This place is quite nice as Casinos go -- but the clientele is definitely down-scale, as this is primarily a slots casino. The attached harness racing facility adds and interesting flair -- but... More 

Helpful?
Thank Walter C
NY
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Stayed there two nights. The first morning I put up the "Do Not Disturb" sign on the door but it was down by 10am. By 4pm my room had still not been serviced. I had made the bed and hung the towels so really all I needed was the trash emptied & toiletries and coffee replaced. When I called they... More 

Helpful?
1 Thank teehuge
Burlington, Massachusetts
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 19 March 2017 via mobile

My wife booked this trip on a whim and after too much wine one night because we saw a great deal on their website. So we were expecting a nice place but our expectations were blown away when got to the room. WOW!! It was the nicest hotel room I've ever stayed in. No question about it and I've stayed... More 

Helpful?
Thank tmoney0925
Saratoga Springs, New York
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 14 March 2017

Exquisite lobby with interesting art works. The rooms are large and well decorated. There is a Mortons steak house and a starbucks in the Hotel. They also provide a shuttle bus to take you into town at no charge. Casino, not so great.

Helpful?
Thank Seascape518
peru
Level Contributor
28 reviews
Reviewed 14 March 2017

Visited casino recently--felt card member friendly but very slow. Felt that with a new casino fairly close by service would be the name of the game. I was impressed with the air quality--Turning Stone and Akwesasne can be quite strong with cigarette smoke--even in non smoking area. Did not feel winnings were very good either.

Helpful?
Thank Bill B
Ballston Spa, New York
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 5 March 2017

It is just average as far as food, at the Garden Buffet At times the food is cold. Since they discontinued the price breaks for gaming levels it is becomiing over priced.

Helpful?
1 Thank socialjan
Palmer,Massachusetts
Level Contributor
110 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
Reviewed 5 March 2017

We were not planning a visit here while in Saratoga Springs , but curiosity got the best of us,and we're glad we went. Their is plenty of free parking, and easy to find, and the casino was very clean and well lit.and we even came away $10 richer. Worth a visit.

Helpful?
1 Thank dziadzu1
Clarksburg
Level Contributor
28 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
Reviewed 4 March 2017

Let's start with the hotel. This experience gets 4 stars. Valet parking was easy(and included in the price of the room) Check in seamless. We stayed in a King Suite which is very large well appointed and very comfortable. The hotel has inside access to the casino floor. This is where the bad news begins: Machines (there are no tables... More 

Helpful?
1 Thank Alan B
Leonia, New Jersey, United States
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 25 February 2017

If you are staying at the Saratoga Casino Hotel -- a day at the harness race track couldn't be more convenient and fun! Before heading home, we had the great pleasure of attending "Opening Day." After checking out of the Saratoga Casino Hotel -- hands down, the VERY best place to stay in Saratoga Springs -- we walked over to... More 

Helpful?
Thank Bernadette F
Halfmoon, New York
Level Contributor
50 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
Reviewed 24 February 2017

I go here more than any slot parlor in the country. I live nearby that's why. And I have to tell you it gets worse each and every time I stop in. They are terrible with comping points per play on machines. I get nothing, zero free plays. That's because I'm smart and won't blow a huge wad of money... More 

Helpful?
Thank ffhal58

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