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Address: 100 Public Sq, Cleveland, OH 44113-2208
Phone Number:
+1 216-297-4777
Website
Today
00:00 - 23:59
Open now
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Hours:
Sun - Sat 00:00 - 23:59
Description:

Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's...

Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012.

Adding to the city's impressive sports, entertainment and cultural attractions, JACK Cleveland Casino welcomed more than give million guests to the casino in its first year of operations. The $350 million gaming destination employs 1,600 team members and features 1,600+ slot machines 89 table games and a large Poker room; along with lounges, a buffet restaurant and a three-outlet food court. JACK Cleveland also has partnerships with a dozen local restaurants and three downtown hotels. During construction the development created nearly 2,000 construction jobs.

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TripAdvisor Reviewer Highlights

Read all 6,877 reviews
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Something to do

Something to do in downtown Cleveland. Buffet is okay. Almost forget it used to be a department store.

Reviewed yesterday
MaxxWhite216
,
Cleveland
via mobile
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6,877 Reviews from our TripAdvisor Community

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Showing 6,861: English reviews
Cleveland
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed yesterday NEW via mobile

Something to do in downtown Cleveland. Buffet is okay. Almost forget it used to be a department store.

Helpful?
Thank MaxxWhite216
Bedford
Level Contributor
58 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
Reviewed yesterday NEW

This Casino has tables and the VLT's whereas, the other Cleveland, Ohio casinos only have the VLT's. Weekends and game nights are busy with patrons from these venues wanting to spend their money. So, anticipate longer and more crowded areas. They are 24/7. One can park in their lot during unpleasant weather or for more security and utilize the overhead,... More 

Helpful?
Thank trishkara
Jackson, Michigan
Level Contributor
27 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

Went to his casino while in Cleveland .. pretty tight on slots .. 2 levels .. Level 2 has much more to offer .

Helpful?
Thank 3390
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hello there. Thank you for providing feedback. We wish you better luck on the loosest slots in the state! On your next visit please be sure to check out the other two levels of our casino: Buffet Level with The Market District Buffet and Level 3 with our Poker Room. More 

Cleveland, Ohio
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

I've been to this casino twice. One time for the buffet which was really good with lots of choices and the other time to use the bathroom when walking around downtown. The inside is super nice and always seems pretty crowded. Definitely looking forward to stopping in again and staying a while!

Helpful?
Thank Matthew F
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Matthew! Thank you for providing feedback. We are delighted to hear you enjoyed yourself at The Market District Buffet. We can't wait to welcome you back to JACK Cleveland Casino! More 

Steubenville, Ohio
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

A nice afternoon of slots bracketed by shopping in Tower City and lunch in the Michael Symon burger joint in the casino food court. Good time.

Helpful?
Thank paulg401
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Sounds like the perfect day, Paul! Thanks for visiting. We hope to see you again soon! More 

Cleveland
Level Contributor
22 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

If you want a casino to stop in before or after dinner, Indians, Cavs or concerts -- It is crowded and loud on weekends with music playing --- I would rather go to Northfield Rocksino ---- but if you are downtown go here.

Helpful?
Thank Elsie C
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Elsie. Thank you for providing feedback. If there is anything specific we can do to help improve your experience at JACK Cleveland, please email us at JCL-SocialMedia@jackentertainment.com so we can discuss. More 

Cleveland, Ohio, United States
Level Contributor
16 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW via mobile

My first visit was my last. Save your money for a trip to Vegas. This was the first casino where there were no sounds of anyone having a good time. Depressing!

Helpful?
Thank Donna M
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Oh no, Donna! That is not what we like to hear :-( Please email us at JCL-SocialMedia@jackentertainment.com so we can discuss your experience further and see how we can improve. More 

Level Contributor
48 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

The JACK is a very nice casino in an old department store. Lots of slots and table games and, the best part, NO SMOKING! High recommend when you're in town!

Helpful?
Thank FratherGeorge
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi George! Thank you so much for the positive feedback. We can't wait to welcome you back to JACK Cleveland Casino! More 

Level Contributor
3 reviews
3 attraction reviews
Reviewed 5 days ago NEW via mobile

Big with several floors of slots, table games,etc. Clean noisy and fun! Everything you need in a casino. Located right downtown for easy access.

Helpful?
Thank Sandi Z
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

Hi Sandi! Thank you for the positive feedback. We hope to see you again soon! More 

Myrtle Beach, South Carolina
Level Contributor
347 reviews
116 attraction reviews
common_n_attraction_reviews_1bd8 68 helpful votes
Reviewed 6 days ago NEW via mobile

Nice Casino!!! Located next to Progressive Field and Quicken Loans Arena. I think it's unique because it was the former Higbees Department Store featured in The Christmas Story classic movie. We ate food from Burgers and Brats... delicious hamburger!!! Great food court!!!! Casino has all my favorite slot machines and my spouse enjoyed the table games. Convenient parking garage!!!

Helpful?
Thank CathyP1953
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this review

We appreciate the positive feedback, Cathy! We hope to see you and your spouse again soon! More 

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