Alton Towers Theme Park

Alton Towers Theme Park: Hours, Address, Alton Towers Theme Park Reviews: 4/5

Alton Towers Theme Park
10:00 AM - 6:00 PM
10:00 AM - 6:00 PM
10:00 AM - 6:00 PM
10:00 AM - 6:00 PM
10:00 AM - 6:00 PM
10:00 AM - 8:00 PM
10:00 AM - 8:00 PM
10:00 AM - 8:00 PM
Escape to the fantabulous world of the Alton Towers Resort - there's so much going on, the fun never stops! England's largest theme park offers 500 acres of attractions and rides the whole family can enjoy including X-Sector, Forbidden Valley, Dark Forest, Gloomy Wood, Katanga Canyon and CBeebies Land!
Suggested duration
More than 3 hours
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The area
Farley Lane, Alton ST10 4DB England
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19,229 reviews
Very good

Newcastle, UK28 contributions
The worst Christmas experience
Nov 2021
Just returned from the worst break we have ever been on never mind a so called xmas experience. We journeyed down from Gateshead the night before as the party we where in included small children one of which was our son,7 years old. We checked in the morning due to the weather but everything clearly stated you where open so we travelled over. We got to the park at 10.45am on Saturday 27th November, parked at splash landings hotel where there was nobody around apart from other parties arriving. We walked to the monorail which was closed with shutters down as a queue formed nobody knew what was happening so we waited assuming it may open at 11:00 but to no avail. So People started walking with small children not knowing what to do get to the main park, no toilets open, no staff around. Got to the entrance of rollercoaster restaurant and was told it was locked. Then as we walked up our friends son was crying his eyes out it was so cold. We went round to entrance and nothing was open, no staff telling anyone anything. People were on phones to customer service and were told the park was closed due to electric cuts but all the lights were on. We were then told later in the day the rides had not been on for a week so they needed tested? Which is ridiculous, we were also told they had no staff as they were snowed in at local villages.

With no communication we walked 25 min back to the hotel freezing cold telling others what was happening as nobody knew.

When we got to the hotel we couldn’t get in for queues of people complaining, but we're also lead to believe they could check in, we got half way in the queue when we asked a young female staff member what was happening and she said nobody could check in, we said why are people queuing then. She says she didn’t know, others heard and she was then backing people away from queuing. Why they couldn’t have just come out behind the desk and told people to sit down is beyond me. We were told the only things available was a conference room with cinema but full, go swimming but was told we couldn’t then go on our allocated day, then told that our tickets would be valid for theme park for Sunday but then they said they were unsure as nobody had made the decision if it would open, so we couldn’t make the decision to reverse our experience. We were told that lunch would be available at Alton towers hotel but nothing in the hotel we were at.

We then got told 12.30 opening of the park. Again we went to the monorail and nothing open, no buses on to get us there so we had to walk 25 min again. When we got there it was a 1 hour queue to get in, kids were crying cold.

We finally got in and 60 stalls advertised was like 20 stalls,,, lots empty and only 5 rides open in the whole place. Pathways were dangerous and team members we spoke to said it wasn’t there fault, some of them doing different jobs, but nobody really taking charge of situation.

We got ourself a mulled wine which was situated outside of CBeebies land and was told we couldn’t take them into the park area. So Had to wait to finish them .

Got in went to Peter rabbit ride, stood in a queue for 15 min and it broke down went to another ride go jetters was 1hr wait and , was sent away as again another failure our son started crying. Our friends had had enough there children were crying. They decided to go to the hotel and leave us. We managed to do 3 rides noticed a show going on next to hex nobody watching it about 10 people doing it but no communication about it which was just appalling. We had no lunch for waiting, and my son went from 9am to 6pm to get hot food.

Then Santa we booked for 4.10pm we didn’t see him till after 5.30pm standing in freezing cold temperatures again, as they let anyone with any time join the queue. It wasn’t special, it wasn’t magical and the exit was the same as entry so children were coming out with teddies spoilt the surprise. Our friends couldn’t get in to see Santa as they couldn’t get the bus, couldn’t wait in the queue, the whole experience was disgraceful.

We then arranged to meet our friends at the rollercoaster restaurant we followed the map and was told we had to go out the park to go back in the other side. Our friends not knowing this were on the shuttle bus to the park as no communication about this at hotel.

We arrived at 17.55 at the rollercoasters restaurant, our table booked for 1800 after skating to it and our child falling before we even got to it, we then waited 30 min to be seated. The menu was limited on the package to a turkey steak dinner, tomoto pasta, pigs in blanket sandwich . Starters were nachos, chicken drumstick or terrine. Pudding was worse sticky pudding, torte. I said to waitress is this all the options and they said yes it was limited - it was poor choice . The meals were disgusting, cold vegetables cooked hours ago tasted like frozen food heated. Manager was giving people half price drinks looking embarrassed when asking if everything was okay.

We then were to late for lightopia that we paid for another £45 for our part of the party down the drain, and buses infrequent. We went back to hotel cold checking in. However to get our luggage out of our car was treacherous as nobody had salted paths or carpark, thus trying to get bags across it,slipping all over was a nightmare especially in the dark.

The hotel was very poor we were supposed to be situated near to other members of our party however when we got our rooms we where situated about as far apart as was humanly possible. bunk beds had mdf bases and thin mattresses not suitable for children. Even the cheap green king pub we stayed in previous night for £50 was more deluxe. Then next morning we were woken up by fire alarms going off at 7am and 7.10am. We evacuated to reception and were told it was a false alarm. Went for breakfast and the coffee machines were continually breaking down and when working would provide you with incorrect products, I had to ask a member of staff to get spoons for cereal as none where available And trying to get a simple slice of toast took the best part of 20 mins.
Part of the party went swimming and the rest went to get a coffee as there was No bar service we were told to go to another hotel to get coffee... so I went back to the breakfast restaurant and demanded I was allowed in for a coffee which they reluctantly let me in. Again no coffee machines working and queued for 20 min.

Checking out the car park was getting gritted eventually at 11.30am.

Overall it was very poor wasn’t a Xmas experience and we paid a lot of money, travelled a long way to get to the resort. We appreciate that things go wrong and the weather is outside of control, however the lack of communication was appalling and the inability for staff to show any initiative to deal with the situation was appalling. The experience is not what we paid for
Written 28 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Stephanie W
3 contributions
Santa’s sleepover
Nov 2021 • Family
We have enjoyed an exhausting couple of days here. Santa was lovely but the elves made the kids feel so special. Two area of the park were open from what we saw the sea life/pirate and CBeebies land. Rides had hardly any queues and the park didn’t seem overly busy, the Christmas market is situated between the two areas to make the walk more enjoyable. At night the kids wrote a letter to Santa and woke up to a reply. Room was cosy and clean with bunk beds for the kids. Evening meal was included in price - not drinks though, even soft drinks. Only niggle was that upon arriving nobody informed us the park was closed due to a power cut so spent time walking in the snow to the park to find it was shut. We checked online before leaving for Alton towers at 9:30 am but no mention of closures. Alton towers only put online it would be closed 10:40 so too late for us to change anything. It made it feel as if we lost half a day.
Day to we got breakfast and enjoyed the water park. There was also golf and lightopia included but we didn’t do these due to it being so cold and have two young kids.
The Santa sleepover was definitely worth the price we paid, just wish the park we more proactive in informing guests about things.
Written 28 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Derby, UK19 contributions
A good festive afternoon
Nov 2021 • Family
Visited the Christmas Market and Lightopia event today. Only live 20 mins away. We had experienced a storm during the night and were covered in snow and ice.

The Market had some lovely stalls, the poor stall holders were bitterly cold, I felt really bad for them. We however, loved it as it added to the Christmas atmosphere.

There were lots of unhappy, moaning people, demanding refunds and complaining about queues.....come on guys, this was the first day of running the event, with unexpected weather and fierce, bitterly cold winds.

The staff did their best. Most of them having to travel to get there then digging snow and ice and gritting the paths to make it safe. We felt it necessary to thank staff on our way round as they were being subjected to some angry customers who didn't like the queuing whilst staff were making sure it was safe!!!
Written 27 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa M
1 contribution
Nov 2021 • Family
Christmas Market advertised as having 60 stalls but in fact there was only 28.

When we first arrived it was closed due to power cut, there were no notifications sent out prior to arrival (I did check the website as we set off due to the weather as only live 40 minutes away), there was lots of disappointed families being turned away as we parked up, we were advised it might be open around 2pm if the power was back on.

So we decided to find a pub & have some lunch & return later. We checked the website before going back & it had opened at 12 30.

There were a few lovely stalls but really disappointed that there were so few & certainly nowhere near what they had advertised.

Wouldn't recommend 😔
Written 27 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Philip L
Hazel Grove62 contributions
Must try harder
Oct 2021
his review is to say in many respects management have taken their eye off the ball, you know when you go somewhere when there is a monopoly of service provider you will get financially eviscerated . The parking costs an ill Cephalopod, the coffee is the price of the Civet cat version and burgers must have wagyu beef to justify the amount we shelled out.
Those things are a given, my big bugbear was the queues on a particularly off day weather wise we arrived early to pick off the major rides only to find them out of action. The app was good to find a ride that was running but it seemed everyone else must have been using it. The amount of big ticket rides that were out of action seemed very high at least 4 at one point. This included being well into a queue and then being told the ride had broken down. This brought a dilemma as the Clash would have sung “should I stay or should I go now”.
So you see a ride going round to check whether it’s safe with nobody on many times, or the case of thirteen drizzle stops play. Surely engineers and technicians from The Institutions of Electrical and Mechanical Engineers can sort something out to make it work safely when a small amount moisture is around.
And with the other failures that were rife,it did point to the fact of either lack of spares or skilled technical staff to fix any issues that might have occurred to the rides. Given we as a group were there for 10 hours the rides to time spent was so poor that I would be loathed to return next year or any time soon.
Written 25 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mr. L Productions
3 contributions
A Thoroughly Enjoyable Day Out
Nov 2021 • Family
I started my day with a half-marathon. The parts running through the park were more fun, and 2 hours after starting, I sprinted in to finish after enjoying the sights the park had to offer, despite the pain of running so far. The park's rides were then open to only runners and spectators. A fair number of runners left instantly due to fatigue and/or pain. This left the park so empty, enough so that all queues were 0 minutes! Running through all the rides without having to queue is a gift in itself, but these rides are so good! I started at Wicker Man, which is one of the strongest themed rides in the park, demonstrating Alton Tower's skill in story telling without the aid of a well established IP. Not to mention the rides high speeds and exceptional pre-show. Duel: The Haunted House Strikes Back offered a perfect blend of haunted house and interactive laser shooter ride. Nemesis provided the thrills of a large coaster including inversions, Thirteen offered a unique conclusion to it's ride. Rita delivered a G-Force rush unlike any other, launching from 0-60mph in 2.5 seconds. The Smiler was broken down, to the surprise of absolutely no one, but provided an interesting scenery during the run. But I saved the best ride for last in this review: Galactica (formerly known as Air). While I prefer it's original form, Galactica provides a unique rollercoaster experience, facing riders towards the ground and giving the riders a feel for what it's like to essentially be Superman, flying around through the sky. And I rode this at the perfect time. The sun setting (rising?) while upside down was a surreal sight. This ride deserved to be ridden thrice! And with zero minute queues, I could do just that.

So, overall, Alton Towers is the height of theme parks in the UK, and a perfect experience when in limited capacity. Of everything I saw that day, I have no faults to criticize. A thoroughly enjoyable day out.
Written 17 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

London, UK215 contributions
Half marathon and a few rides is a good combination.
Nov 2021
I last came here over 20 years ago. My primary reason for returning was a half marathon, a rather good idea from Run Through to combine a morning run with an afternoon at a theme park. It worked very well.

Firstly, a theme park run is often fun. This was a course of two laps. The majority was outside of the park, around car parks, but the 3km or so weaving around the rides and gardens was good fun. A tough hilly course, but worth doing.

The park itself is almost completely different from last time. The three “big” rides, Corkscrew, Black Hole and Flume, all gone. We joined up with a friend and his young son, and probably did around half the rides and attractions in about four hours. The true beauty was the lack of queue for anything - I am not sure I would have appreciated a hour wait for anything. The Nemeis, Galactica and Wicker Man were all great, and the Gangster Granny appealing to the little fellow. I will probably go back for more of the same if repeated - perhaps a 10k as two loops are, naturally repetitive, and try the other rides. In the circumstances I enjoyed it a great park and fine day out. It should however be noted this is probably a very different experience to, for example, a Saturday in August!
Written 15 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

James holdsworth
Birmingham, UK4 contributions
Oct 2021 • Family
Came a few weeks ago, absolutely amazing totally worth the money. Lines went down quick. Would recommend for a family trip. Things there for everyone. Everyone who worked there was very polite and helpful when we got lost lol. Really would recommend one of my family’s favourite day out.
Written 14 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Arroyo de la Miel, Spain24 contributions
First running races 5k/10k/half-marathon
Nov 2021 • Business
This has now become our favourite 10K in 10 years.
Well done Alton Towers on the hosting of your first running races. Hoping to be back go more soon
Written 13 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

James C
139 contributions
Half the rides were closed!
Oct 2021 • Family
Firstly I'd like to point out the good parts of our visit, the star gazing pods were amazing, the beds were comfortable, and we went to a restaurant on one of the evenings which was great. A few of the rides we went on, including 'The Wickerman' and 'Thirteen' which were both amazing rides, bit unfortunately the waiting times were a long time which was to be expected.
The bad things was that half the rides were closed on our visit, including 'The Smiler' which we asked multiple times why it was closed and the staff replied 'I don't know'
Written 13 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Alton Towers Theme Park

Alton Towers Theme Park is open:
  • Mon - Thu 10:00 AM - 6:00 PM
  • Fri - Sun 10:00 AM - 8:00 PM