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Imagination Street

Astwood Lane, Redditch, England
+44 1527 892243
Website
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Review Highlights
Challenging indoor play!

Two sets of grandparents with their 5 grandchildren visited this week. It was a wet day and we knew... read more

Reviewed 3 weeks ago
vjbWorcestershire
,
Worcestershire
Superhero Party wasn't Super!

Not the best of parties! Firstly when we arrived we were told our party planner would come and talk... read more

Reviewed 6 May 2017
RJT83
,
Bromsgrove, England, United Kingdom
via mobile
Read all 194 reviews
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Overview
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Imagination Street, Redditch is a 20,000 square foot childrens play and party centre offering the finest levels of soft play equipment and unique childrens interactive activities. This is the biggest and best play area for many a mile and is unrivalled for its cleanliness, friendliness of the staff and quality of experience for adults and children alike.With free wi-fi, newspapers, comfy seats and also over 100 free parking spaces it is a great place to be.Imagination Street also is famous for it's parties with many different themes of parties delivered by a brilliant team of enthusiastic party staff.
  • Excellent58%
  • Very good24%
  • Average8%
  • Poor5%
  • Terrible5%
Travellers talk about
“soft play” (26 reviews)
“my son” (20 reviews)
“play area” (22 reviews)
LOCATION
Astwood Lane, Redditch, England
CONTACT
Website
+44 1527 892243
Write a Review
Reviews (194)
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1 - 10 of 194 reviews

Reviewed 3 weeks ago

Two sets of grandparents with their 5 grandchildren visited this week. It was a wet day and we knew it would be busy so we waited until mid-afternoon to go hoping to miss the main rush. On arriving we booked in easily and found a...More

Thank vjbWorcestershire
Reviewed 6 May 2017 via mobile

Not the best of parties! Firstly when we arrived we were told our party planner would come and talk to us, after being there for an hour I chased this up as no one had come over and spoke to me. When the food was...More

Thank RJT83
Reviewed 2 May 2017 via mobile

Don't waste money on the food was not expecting much but OMG burger served in bread not a bun chips semi cookedMore

Thank 829caro
Matt J, Owner at Imagination Street, responded to this reviewResponded 3 May 2017

Dear reviewer, I am really sorry about your experience on Monday, it was an incredibly busy Bank Holiday Monday and we sold out of burger baps. The kitchen had communicated this to the staff serving at the front desk. Clearly this wasn't communicated to you...More

Reviewed 11 April 2017

It was a bit of a workout for me following my 2 year old grandson through the multi-storey maze but great fun - no wonder he is there every week and his grandmother sits on the comfy chair and watches. We will certainly come again...More

1  Thank Mtagdd25
Matt J, Owner at Imagination Street, responded to this reviewResponded 2 May 2017

HI Thanks for the review and we are really pleased you had a special time with your grandson, we look forward to seeing you again in the near future.

Reviewed 2 April 2017 via mobile

Took my 3 grandkids and got to say the place is great, really nice atmosphere and the place was booming..... One of the managers who seems to multi task with car park duties as well taking care of his clients seems very customer care based,...More

1  Thank mason R
Matt J, Owner at Imagination Street, responded to this reviewResponded 2 May 2017

Wow!! Thank you for such a lovely review and for recognising the hard work that goes in to running Imagination Street, we try really hard to go the extra mile and believe that should start from Management and Owners and flow through the entire staff.

Reviewed 22 March 2017

We used to love imagination street, the play equipment is fantastic for all ages but since they crammed in so many More tables its horrible! Not enough room for a small stroller to get through. You have to walk around a whole row of tables...More

2  Thank Rox M
Matt J, Owner at Imagination Street, responded to this reviewResponded 24 March 2017

Please allow me to confirm that we have not added any extra seating to Imagination Street in the past year. It sounds like you came in the busiest week of the year which is February half term when we tend to be full for a...More

Reviewed 19 March 2017

dirty and crowded got shouted at for trying to go in the ball pit with young niece loud and bad quality food not impressedMore

Thank crystalsprings15
Matt J, Owner at Imagination Street, responded to this reviewResponded 21 March 2017

Not sure about this review, we have no issue whatsoever with parents going into the ball pit. In fact we promote parent/child interaction. If you came in the february half terms it would've been busy but at all times we run a clear capacity control...More

Reviewed 13 March 2017

This is a really well equipped play venue- great soft play experience and many toys to promote role play. Parents are able to take a comfy seat and enjoy a drink or a snack while children safely play, we took a range of ages from...More

Thank Diane W
Matt J, Owner at Imagination Street, responded to this reviewResponded 2 May 2017

Thank Diane and hopefully the older ones have now had a chance to go on the trampolines..

Reviewed 13 March 2017 via mobile

This really is a fantastic place for kids, every thing they want is here, the parties they cater for are brilliant, BUT, this comes at a cost, party prices are costly my friend spent over £300 for her daughters party, and if you just take...More

5  Thank Suefromredditch
Matt J, Owner at Imagination Street, responded to this reviewResponded 21 March 2017

We offer a range of parties at budgets to suit all budgets from just £8.50 per child and people come back year after year to have their children's parties as we continually reinvent the party options we provide to appeal to children from 1 -...More

Reviewed 6 March 2017

I booked birthday party for my son a month in advance. I expected everything to be ready but it wasn't. My booking didn't include the correct number of kids. I amended this at the beginning of the party but even that didn't help. Snack time...More

Thank Customer_99999ABC
Matt J, Owner at Imagination Street, responded to this reviewResponded 7 March 2017

As the co-owner of the business I am aware that we spoke to you after the party, explaining the reasons for the confusion based on siblings joining the party when they weren't signed in as guests of the party. We have subsequently spoken to you...More

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Questions & AnswersAsk a question
hannah_c_2006
Where do you put your possessions whilst on the soft play area, are there lockers?
23 September 2016|
Answer Show all 2 answers
Response from Kelvin G | Reviewed this property |
There are lockers to use free of charge I believe 👍
0
Votes
NannyT69
I have a 10 year old Grandson who has Cerebral Palsy. He is able-bodied in all he does although his leg's are a little stiff. He has the mental ability of any other normal 10 year old. Would you venue be suitable for him. Many Thanks 😊
12 September 2016|
Answer Show all 4 answers
Response from RobboLee | Reviewed this property |
there's a variety of things for all ages so he should enjoy.
2
Votes
angieb269
We are coming over on Saturday and staying at the Holiday Inn Express. Are you open on Saturday afternoon and could you tell me times and prices please
29 January 2015|
Answer Show all 4 answers
Response from Diane W | Reviewed this property |
Hi the venue is open until 6pm on Saturday. I believe we paid £4.50 for first child and then £3.50 each for brother and sister. I'm sure that they will have fun Best wishes Diane
0
Votes