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Address: Pine Peak Way, Pine Peak Way, Pigeon Forge, Tennessee, Pigeon Forge, TN
Phone Number:
+1 865-908-0786
Website
Today
09:00 - 21:00
Open now
See all hours
Hours:
Sun 11:00 - 17:00
Mon - Sat 09:00 - 21:00

TripAdvisor Reviewer Highlights

Read all 97 reviews
Visitor rating
  • 36
    Excellent
  • 6
    Very good
  • 4
    Average
  • 14
    Poor
  • 37
    Terrible
Website Listed Services vs Owner

My daughter and I visited the spa while on vacation for her birthday. We both booked packages found on the website, but we booked over the phone. The packages and prices were... read more

Reviewed 8 April 2016
Cindy W
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97 Reviews from our TripAdvisor Community

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Showing 97: English reviews
West Virginia
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

What can I say we was treated and pampered from the moment we walked into the spa. we had the deluxe couples massage with bath and food tray. this was our first ever massage. we was so relaxed after the massage then to get a hot bath with fruit cheese crackers and chocolate was the perfect ending to a wonderful... More 

Helpful?
Thank Niday2003
Marianna, Arkansas
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 22 March 2017 via mobile

Booked weeks in advance for spring break with my daughter. Booked and paid for a mommy/daughter spa package of massages, facials, and pedis. This would have been my daughter's first time To enter have a massage or facial. She has been ecstatic with anticipation. Our appointment was for 9 this morning. We got there around 8:45 and there was no... More 

Helpful?
2 Thank malonelewis
Lexington, Kentucky
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 19 March 2017 via mobile

We came for a girls weekend and booked services at "The Spa". Our experience was almost exactly identical to the one posted below. The staff was rude and unprofessional. There was one tech for 5 pedicures. Some of our party ended up not getting services they scheduled because it was slow. If you are expecting a spa experience, this is... More 

Helpful?
2 Thank slkingsolver
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 7 March 2017 via mobile

I went to this "spa" this past weekend as part of my sister's bachelorette party. To begin with, the place was not clean. We were sat down in a waiting area to fill out paperwork - the area overlooked the filthy pool and hot tub outside - and in the corner of the room was shattered glass all over the... More 

Helpful?
2 Thank Alyssa G
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 10 September 2016 via mobile

ZERO STARS!!!!!! This place is an absolute rip off and also unsanitary!!!! Not only was my massage given by a woman with terrible hygene who smelled of cigarette smoke and alcohol, but even the sheet on the massage table was dirty. I had to show the lady the oil marks and hair to convince her to please change it. She... More 

Helpful?
3 Thank cyndi H
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 8 April 2016

My daughter and I visited the spa while on vacation for her birthday. We both booked packages found on the website, but we booked over the phone. The packages and prices were confirmed. My package was for a Just for You Facial and a 55 minute Massage for $115. The massage was nice and I was pleased with the massage.... More 

Helpful?
6 Thank Cindy W
Williamsburg, Virginia
Level Contributor
17 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed 14 March 2016

For my birthday, I received 5 spa treatments at this facility and I loved every single one of them. We added on 2 treatments last minute, and Rita was happy to move her schedule around and accommodate those add ons. Shane was a great masseur!! Rita gave me the BEST FACIAL OF MY LIFE, an invigorating back treatment, and an... More 

Helpful?
Thank MollMack14
Charlotte, North Carolina
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 10 February 2016

This place is very unprofessional. They called to move a booking I had secured at the last min. and then got angry with me for not wanting to move our weekend around to commidate them. I will never book anything here again!

Helpful?
2 Thank James G
Dayton, Ohio
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 8 January 2016

I am African-American and myself and seven of my friends and family planned a Girl's Get-a-way in November 2015. Two weeks prior to the trip, I called The Spa at Bear Cove and scheduled the services for the eight of us. The young lady I spoke with repeated the services and requested my credit card information. I gave her the... More 

Helpful?
5 Thank Valerie H
Memphis
Level Contributor
27 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 24 December 2015

I have read the prior reviews and I can only tell you of our experience. We had 4 people in there today for a wide variety of treatments. Everyone walked away happy! One thing I have learned over the years..Attitude is everything!!! We walked in expecting a great experience and Rita and the team delivered!

Helpful?
Thank Chris S

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Spa at Pine Mountain and other visitors
2 questions
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Mobile, Alabama, United States

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?