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Wilderness at the Smokies

1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
+1 877-325-9453
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Review Highlights
Best Family Vacation in Years

We had the time of our lives there and can't wait to go back again. We had a few mishaps but other... read more

Reviewed 1 week ago
Karen T
Dont waste your money

Checking in process is horrible. Waited in line for 35 minutes. There were no luggage carts... read more

Reviewed 3 weeks ago
Rachel D
via mobile
Read all 478 reviews
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Overview
  • Excellent48%
  • Very good25%
  • Average15%
  • Poor6%
  • Terrible6%
Travellers talk about
“wave pool” (49 reviews)
LOCATION
1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
CONTACT
Website
+1 877-325-9453
Write a ReviewReviews (478)
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All reviews
"wave pool"
in 49 reviews
"indoor waterpark"
in 45 reviews
"stone hill lodge"
in 25 reviews
"hot tub"
in 23 reviews
"thirsty miner"
in 16 reviews
"water park is"
in 16 reviews
"kids eat free"
in 16 reviews
"room was clean"
in 13 reviews
"full kitchen"
in 12 reviews
"storm chaser"
in 10 reviews
"laser tag"
in 14 reviews
"murphy bed"
in 6 reviews
"rooms are nice"
in 6 reviews
"water fun"
in 7 reviews
"coffee maker"
in 5 reviews
"mini fridge"
in 5 reviews
"hidden trail"
in 5 reviews
Filter

1 - 10 of 478 reviews

Reviewed 1 week ago

We had the time of our lives there and can't wait to go back again. We had a few mishaps but other than that we had a blast.

Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Checking in process is horrible. Waited in line for 35 minutes. There were no luggage carts available. On the second day, our room keys did not work and we had to wait in line for another 30 minutes to get the keys to work again....More

Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

First time going and the best part is we only booked 1 night. They have found every way possible to inconvenience you. You can’t even get a towel in a water park without standing in a long line and presenting a towel card after you...More

3  Thank SuzieBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 3 weeks ago

Fun for the whole family, great experience :) Great staff, great customer service. I did not know this beautiful place existed.

1  Thank Rosanna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

For the second time, we brought our son to Wilderness at the Smokies for spring break. We didn't have quite the same experience as last year, but we still had a pretty good time. This year our bed was not as comfortable as last year...More

3  Thank Lovedaddyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This trip was great and better than expected. Checking was a breeze...we arrived at 4:00 and checked in at 4:30. The coupons books they gave us for free was a big help. The food is pricey so I suggest getting a room with a full...More

Thank April D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This place is incredible. Indoor water park with wave pool, 2 kids areas, body board shoot , indoor/outdoor hot tub and 3 LARGE water slides. They also have a bar on site so you can walk up wet and be served.

1  Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was my first stay at the Wilderness, my granddaughter was in a dance competition,and it was very convenient staying here...she enjoyed all the waterslides and the wave pool...the staff was nice and courteous...the room was clean and very comfortable...I plan on returning soon...

Thank pjcarebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Bristol, Tennessee
43
Reviewed 14 March 2018 via mobile

Reserved handicap unit as my 70 yr old mother was joining us for a spring break trip. Staying at Stone Hill, check in process was horrible, staff was extremely rude and made no effort to make us feel welcome or explain the resort and amenities....More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

Checked in at 1pm waited in line for an hour. Even though the room was not ready they gave me keys and text me when the room was ready. The keys didn’t work, which required another hour long line to fix the keys. Way understaffed,...More

1  Thank Ellen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
davidjevans4571
14 January 2018|
AnswerShow all 3 answers
Response from WATS1424 | Property representative |
Good Morning. We do not allow outside food or drinks into the waterparks, but you are welcome to bring food and drinks to have in your room.
0
Votes
Hannah R
12 December 2017|
AnswerShow all 4 answers
Response from WATS1424 | Property representative |
Good Morning. Polka Dot Pots has a wide variety of pottery pieces to choose from and their pricing starts at $8.00. They are an independent company currently located in three states. You may want to visit their website to... More
0
Votes
jhenry64
27 October 2017|
AnswerShow all 3 answers
Response from WATS1424 | Property representative |
Thank you for reaching out to us. Our Kitchen units have place settings for up to 12 (utensils, dishes, cups) pots, pans, coffeemaker, toaster, microwave and regular appliances. There are no condiments and there may be... More
1
Vote