Thalasso Gloria San Agustin

Thalasso Gloria San Agustin: Address, Phone Number, Thalasso Gloria San Agustin Reviews: 4.5/5

Thalasso Gloria San Agustin

Thalasso Gloria San Agustin
4.5
About
The Thalasso Gloria San Agustin centre at Gloria Palace San Agustin Thalasso & Hotel was opened in 1998. Equipped with the latest technological advances, it is one of the world's most modern centres, with more than 7000 m² given over to relaxation and comfort. This extensive area is entirely involved in health, with a total of four seawater pools, including the dynamic pool, gym pool and the large Get in Shape Pool, which consists of a relaxing circuit of seawater heated to different temperatures (33ºC/37ºC) with 33 hydromassage points. This was the first large installation to open on the island of Gran Canaria specifically to provide services using seawater. It went on to become the largest thalassotherapy centre not only in the Island but also in Europe, constituting a model for the development of further facilities.
Suggested duration
1-2 hours
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4.5
888 reviews
Excellent
605
Very good
179
Average
61
Poor
20
Terrible
23

Terry B
Bath, UK10 contributions
Good Hotel
Feb 2020
Lovely food, friendly helpful staff. Rooms cleaned daily. Plenty to keep you occupied 24/7.
Renovations not a bother BUT we were not told by the web site etc, & it is the whole of the indoor pool/ gym complex . So pretty impressive pictures are for the future or passed, but not available now.
Why charge 8Euro per person per day to go on the top floor?
A little way from the promenade, but a free shuttle bus is available.
Written 7 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jane C
3 contributions
Dated and disappointed
Oct 2019 • Family
The hotel in circa 1970s and hasn’t been touched much since. The pool area is tired , bed are mouldy underneath and the tiles are very old fashioned and it’s very slippy. The kids club is dark and grim mine refused to go in point blank. There is a show on every night reminiscent of butlins done badly. The food is buffet beige slop. We nicknamed breakfast - prison breakfast. The indoor pool and spa were being renovated so the construction noise was not welcome however at least they are trying to improve. The staff are all lovely and helpful. Location good as we are out every night and made a prison break despite being half board on account of the show and prison food. About 6 or 7 euro into Maspalomas. Taxis are cheap and plentiful.
Written 3 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Jane, Thank you for your review on Tripadvisor. The Gloria Palace San Agustin Thalasso & Hotel**** team is glad to know that you liked the lovely and helpful staff service. However, we regret that all in all you were not totally satisfied with the services or facilities offered, especially the buffet style restaurant, miniclub or pool area. We appreciate all feedbacks which help us to maintain standards and satisfy our customer needs. We regret that we could not assist you on resort and make your stay more comfortable. With kind regards, Yarinka Sefl Gloria Thalasso & Hotel Assistant Manager
Written 3 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stoil M
Milan, Italy3 contributions
Not so good hotel
Oct 2019 • Solo
In respect of staff it was OK, everyone is polite and willing to help.

Rooms are put in order every day, but the bathroom could be much much more clean.

During my stay the thalassotherapy and spa part was in reconstruction so I could not experience the best features. They could put an note of excuse at least on the reception.

The breakfast food was ok, just ok, but the coffee was really abomination. It was a nasty liquid spit out of dowe egberts machine. Of course you could order an espresso which is considerably better but is comes of a price 2,2 euro which at one hand is understandable but at other is way too much for its quality.

Written 19 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear guests, Thank you for your review on Tripadvisor about your experience in Gloria Palace San Agustin Thalasso & Hotel****. The team is glad to know that you were satisfied with the staff service although we regret that apart from that we could not meet your expectations regarding the cleaning, especially bathroom, or coffee at breakfast. We appreciate your comments but regret that could not assist you on resort. Once again thank you for your feedback. With kind regards, Yarinka Sefl Gloria Thalasso & Hotel Assistant Manager
Written 21 October 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AnnaHavana
belfast, northern ireland29 contributions
Nice hotel
Sep 2019 • Couples
This is a great hotel for people who enjoy rest and relaxation. The pools are perfect with lots of sunbeds available. And there are bars and snacks available on site. But it's well outside any town and the nearby shopping centre is limited in what it has. The nearest beach is a 15 or 20 min walk away, and not worth the trek, but there is a free bus to better beaches.

The restaurant has a big selection of food. A very good breakfast selection and a perfectly reasonable dinner offer. You have to like this style of hotel dining to appreciate it best - I quickly became bored and couldn't be pleased. But other diners were really getting their moneys worth with great, heaped plates scoffed every night. Each to their own, I suppose.

Alcohol is expensive if you're not all inclusive. They had a deal to upgrade from half board when we were there that was good value - better than the Tui price for the same.

The entertainment was hit and miss. There were some enjoyable acts (singers and magicians) and some not so hot. Be careful of giving your true opinion to the anamation team leaders who will come around with an ipad twice a night to ask if you are enjoying it. They will interrogate your reasons for giving a less than happy face, and if you dare give a medium face or (heaven forbid) a sad face, be prepared to justify your score or face their wrath. (We christened the leader Torquemada and started giving happy face scores regardless of what we really thought).

The room in the main hotel had a lovely view of the sea, but also faced the stage and the music went on till late every night. Not good when you are tired and want to sleep. We changed to a bigger family room, with a not so good view but it was a bit quieter. Comfortable, but watch out for the chimney thing. I kept getting gusts of fuel fumes that were not pleasant.

Overall, worth 4 stars. Nice holiday in a nice hotel.
Written 22 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Anna, Thank you for your review about your stay in Gloria Palace San Agustin Thalasso & Hotel****. We appreciate that all in all you had a nice holiday in this hotel and have taken note of your feedback about the entertainment and work the improvements together with the animation team. Thanks your comments we can be aware of little things that make a difference and know how important is to improve customers' satisfaction. The team would be glad to welcome you in a future ocassion. With kind regards, Yarinka Sefl Gloria Thalasso & Hotel Assistant Manager
Written 22 September 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

BBerni
Budapest, Hungary2 contributions
1 week in Thalasso Gloria San Agustin
Aug 2019
We spent 7 nights in Gloria San Agustin Hotel in August of 2019 with half-board. We were very satisfied with the hotel personnel, with our room (7th floor with view to the ocean) and the hotel itself. Breakfasts and dinners were perfect, there were numerous choices and a lot of types of food (Asian, Italian, Spanish, classic English, lot of fruits, vegetables, meats, pastas, desserts, healthy-food corner, diatetic foods, cheese, so everything you want). We tried the swimming pools a few times. Personnel is very kind, helpful, they solve everything you need. Satisfied with the cleanliness of our room. The only thing which was a little annoying was that evening programmes lasted till 11:45 pm every day and we were not able to sleep before midnight.
Written 17 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear guest, We are glad to read that you had a nice stay in Gloria Palace San Agustin Thalasso & Hotel****. The team strives daily to offer a good service and that you can bring a good memory from your holidays in Gran Canaria. We would be very happy to welcome you back in Gloria. With kind regards, Yarinka Sefl Gloria Thalasso & Hotel Assistant Manager
Written 18 August 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sasha1666
1 contribution
RIP OFF
Jul 2019 • Couples
This hotel is a rip off.. very deceiving as well.
When we got here me and my partner was very exited because of what we saw on the website. We booked via Jet 2. Throughout the holiday we experienced the worst food you could imagine, everything is unlimited but the quality is so poor I wouldn’t feed it to my dog! You get breakfast, lunch and dinner which consists of the same thing every day. Very bland and boring, we had to pay for pool towels. The Gorbea restaurant has an upstairs lounge and pool which attracted me to this hotel in the first place, you can’t use it unless you pay. If you have all inclusive you have to pay for drinks upstairs as well.. CON!!!! I think if you are going as a couple just understand your getting ripped off for your money. I think the staff are so attentive and lovely. Immaculate service.. but the reception staff are rude and have no idea what they are talking about especially one girl who didn’t even inform us about anything such as checking out at 12.. which we had no idea about.
Don’t think I will be coming back and I will defo not recommend anyone to come. You may as well eat out and spend the amount you pay here elsewhere. Shame you have such nice staff but no quality for food or have any honesty about the facilities you can use.
Also this hotel is located in a rubbish area. If you want to come to Gran Canaria - visit Maspalomas which has a lovely beach and lovely restaurants not even to expensive.
I really wish I could get my money back for this scam but at least I got a tan.
Written 18 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Sasha, Thank you for your review on Tripadvisor. We are glad to read that you liked the staff service except Reception. We regret that you were not totally satisfied with the all-inclusive board service and food. We offer all our guests the same service and maintain the food and beverage quality standards. Once again thank you for your feedback. With kind regards, Yarinka Sefl Gloria Thalasso & Hotel Assistant Manager
Written 20 July 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Linzi Rooney
1 contribution
Awesome
Apr 2019 • Friends
Me and my three friends visited the Thalasso in the Gloria Palace and it was truly an amazing experience. The service was exceptional and the Thalasso was beautiful. I can't wait for my next visit.
Written 1 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear client We appreciate the time taken to send us your opinion. Thank you for the comments about our service and facilities. We would love to see you again soon! Very best regards Daniel Hernández. Talasoterapia San Agustín Gloria Palace San Agustín Thalasso & Hotel **** Talasoterapia
Written 1 May 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah M
Belfast, UK6 contributions
Wow
May 2019 • Family
A great afternoon relaxing with friends. We went for my friends 40th to mark her special birthday. The service was excellent and the facilities are so nice. Highly recommend
Written 1 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear client, It's so nice to know that we helped make that day a little more special for you and your friends! Thanks for your great comment, we would love to see you again soon! Very best regards Daniel Hernández. Talasoterapia San Agustín Gloria Palace San Agustín Thalasso & Hotel **** Talasoterapia
Written 1 May 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steven E
Sheffield, UK21 contributions
An Average Hotel
Apr 2019 • Couples
We travel to the Canaries 3 to 4 times a year AII / Inc 4* and in the past have seen the really good and the not so good and this hotel falls in the middle.
As with nearly all the 4* Hotels the staff are excellent and this one is no exception, warm friendly and all speak good English, the food is of a good standard with a good variety to suit all taste buds. the swimming pools and surrounding sun bathing areas are kept very clean and the pool bar is open from 10am to 6pm but I was surprised that it didn't serve snacks through the day like most 4* All /Inc do, the entertainment of an evening is of a reasonable standard (and i have seen some shockers i can tell you)
and the Hotel caters very well for families with kiddies, if you are not with children then i recommend you eat about 7.45 and go into the show about 9ish and you should avoid all the kiddies games if that's not your thing.
the room we had (with sea view) was nice and clean but looking a bit tired (door frame loose lots of scratches on the doors paint work in need of a re coat) but the thing that worried me was the broken tiles on the balcony wall these were ceramic and very sharp and little fingers that normally get into everything could end up with a nasty cut.
I must mention the Balinese beds that surround the swimming pool on a level above that look out to sea if you like your sun bathing grab one of these for an relaxing day. (no extra charge)
All in all not a bad Hotel I would say 3* plus rather than 4*.
Written 16 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear client We appreciate the time taken to send us your valuable comments about our hotel. Thank you for the comments about our hospitality and the fact that we cater for children, the good food and our Balinese beds on the chillout terrace. We take very seriously the other comments made and will try to improve these services. We would love to welcome you back the next time you are in the Canaries. Very best regards Jane Phillips Talasoterapia San Agustín Gloria Palace San Agustín Thalasso & Hotel **** Talasoterapia
Written 16 April 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

spanishterri
Poole, UK55 contributions
A good hotel
Mar 2019 • Friends
Hotel is clean, a little bit out of town, but a gentle walk in to town and shopping Centre. Better to take a taxi into Maspalomas, (about 8euros), nicer shops, cafes and restaurants, a walk along the prom and beach? Hotel restaurant is okay, a bit monotonous buffet, expensive cocktails, poor evening entertainment! Go all inclusive but eat a couple of times! Hotel is a training hotel, so expect to be served by novices, trained staff are all very friendly, and pleased to serve, (most of them).
Written 13 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear guest We really appreciate the time taken to send us your valuable comments. Our staff strive to offer the best service to our clients and we will certainly take note of your comments to improve in all areas. We would love to welcome you back in the near future. Kind regards Jane Phillips Talasoterapia San Agustín Gloria Palace San Agustín Thalasso & Hotel **** Talasoterapia
Written 14 April 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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