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Chartwell

2,029 Reviews

Chartwell

2,029 Reviews
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jazz157 wrote a review Jan 2021
London, United Kingdom4 contributions5 helpful votes
Chartwell is a lovely place well worth a visit. However this review is for the older age group who are yet to visit Chartwell and many who know and love the walking in the area. I am an older age person in my seventies me and my husband have walked this area and visited Chartwell for over 50 yrs. Yesterday on one of our long walk we diverted into Chartwell as I had need of the facilities, The toilets are now unisex with a one way system in place. There are no sign for reminding visitors of social distancing or wearing masks. I encountered three ladies aged about 40yrs not wearing masks on leaving the cubical they seemed very unperturbed just continued to chat. Also the one way system was not observed by women going against the flow to enter possibly they did not want to go through the men's. I did speak with a gentlemen by the entrance to the gardens who said that he was aware and would speak to management. Whilst speaking to him I was asked by a gentlemen about 40ys well dressed spoke well if my conversation was relevant as him and his children were waiting to talk with the gentleman. It was rather chaotic with people and children climbing over locked gates (which are usually open) into the lower gardens . The notice on gate said waterlogged and directing them round the estate paths. Chartwell is a beautiful place hopefully it will became peaceful again in the future when it welcomes all age groups and not just young trendy families.
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Date of experience: January 2021
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Response from chartwellnt, Visitor Experience Officer at Chartwell
Responded 19 Jan 2021
Thank you for your review, I believe you also emailed in your feedback to us and we have since spoken and had a good chat over the phone. As you know we take the safety of our staff, visitors and volunteers and we are sorry to hear how concerning this experience was. The toilets have moved to unisex in order to allow a one way route through the building. Unfortunately while we remain open with a skeleton team and many of our staff are furloughed, we do not have the resources to have a person at both entrances and monitor the safe in and out flow of separated toilets. We do understand your concern and since the conversation we have increased the signage reminding visitors to wear face masks and to maintain social distancing. We have experienced one of our wettest winters and with access to nature now more important than ever that has seen increased wear on our routes and pathways. This has in places meant shutting off routes in order to allow time for the ground to rest, and as you've noticed these gates do have signs advising of the alternative route. Thank you for following the rules and guidance we have in place and I'm sorry this is not being carried out by all. What I can say is the day you visited, Saturday 2nd January, was a busy day given the New Year and the weekend. Our weekdays are far quieter and you may find these days better for enjoying the local area and the beauty that Chartwell brings. Never would we want anyone to feel unwelcome and that includes those with more years of experience under their belts. Stay safe, keep walking and enjoying the outdoors, and perhaps we shall see you on one of our quieter weekdays.
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RIchard035 wrote a review Dec 2020
Northwood, United Kingdom958 contributions498 helpful votes
We are National Trust members and, due to Covid, had to book timed entry tickets to the site in advance. When you arrive, you need to go tot he visitors centre to check in. You then need to go to the butterfly house to queue up for timed tickets to visit the house. I would suggest getting there reasonably early as, at busy times, the tickets for the house are all taken up by around lunch time. The house itself is very interesting - you can see how Churchill live, painted and entertained here. The views around the property are impressive. You can also visit his art studio and, if the weather is OK, walk around the grounds. There is a cafe with decent quality food and plenty of indoor and outdoor tables, and a large gift shop. I would definitely recommend a visit to Chartwell.
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Date of experience: October 2020
2 Helpful votes
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Jet1975 wrote a review Nov 2020
37 contributions25 helpful votes
Lovely day out with family. Gardens very nice....The visit to the house was brilliant loads of History my 9yr old loved learning about Winston Churchill. The house is lovely. My five year old loved the woodland walk and playing in the woods. Would definately recommend.
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Date of experience: October 2020
1 Helpful vote
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Response from chartwellnt, Visitor Experience Assistant at Chartwell
Responded 18 Nov 2020
Thank you for taking the time to write a review. We appreciate your comments and are pleased that the whole family found something to enjoy.
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Daniel M wrote a review Oct 2020
Oxford, United Kingdom7 contributions4 helpful votes
This is just the perfect place to spend the day. Beautiful scenery and grounds, fascinating properties, and so much information information about the great man himself!
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Date of experience: October 2020
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Response from chartwellnt, Visitor Experience Assistant at Chartwell
Responded 18 Nov 2020
Thank you for taking the time to write a review. We're pleased that you had an enjoyable and informative time with us.
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mrsbsouthend wrote a review Oct 2020
Rayleigh, United Kingdom697 contributions399 helpful votes
A wonderful place for gardens - and for History. Arrived to find a spacious carpark with £4 parking all day (free for NT members). Easy to queue and get 'signed in' at the ticket office. We had the 1-1.30pm ticket slot and was able to get tickets for the house for 3pm. You can just enjoy the garden (£15 for one adult one child) as it basically doubles the price to go into the house, but it seemed daft not to look! We had the most amazing walk, colours were stunning thanks to Autumn, the vista from the house stretched on and on over Kent. The woodland play areas were fabulous for little kids but the hills might be a bit challenging for the more elderly knees. There are toilets right at the start, and near the house as well which was helpful. Nothing worse than one set at the entrance when you have small people with you! My daughter particularly enjoyed the studio and loved Sir Winstons art. The gentleman who let us in entertained us with stories of when he saw Winston speak once at a political rally, then said the lady in the dining room had actually worked for the Churchills! Everyone in the house was very knowledgeable and answered questions on everything from the house to Churchill himself, to Art or furniture in each room. Amazing to see a real noble medal, not sure I'd ever have got the chance to look at one in real life. I would say a bit dry and boring for little kids though and we made slow progress as we were trying to distance and some people were clearly massive enthusiasts of Churchill and wanted to ask lots of questions! I would say on a drier day this would be a wonderful visit with a picnic, as it was a bit showery it limited where we could sit and two and a half hours was sufficient. We enjoyed a look around the shop and a hot drink in the cafe, both run with safety measures in place. The gift shop in particular had some lovely things for presents for Christmas.
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Date of experience: October 2020
1 Helpful vote
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Response from chartwellnt, Visitor Experience Assistant at Chartwell
Responded 6 Nov 2020
Thank you for taking the time to write a comprehensive review about your visit to Chartwell. It's great that you were able to go round the house and, of course, at this time of year the grounds can be amazing due to the autumn colours. We're sure that others will find you comments useful if planning a trip, although unfortunately the house has now had to close due to the new lockdown but the grounds are still open for pre-booked ticket holders.
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