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Address: 425 Waikoloa Beach Drive, Hilton Waikoloa Village, Waikoloa, Island of Hawaii, HI 96738
Phone Number: +1 808-886-1234
Website
Today
09:00 - 18:00
Closed now
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Hours:
Sun - Sat 09:00 - 18:00

TripAdvisor Reviewer Highlights

Read all 67 reviews
Visitor rating
  • 27
    Excellent
  • 17
    Very good
  • 12
    Average
  • 6
    Poor
  • 4
    Terrible
Good massage, nice atmosphere

My wife and I decided to have treatments at the Spa in the middle of our vacation. I will say that this Swedish massage was one of the best I ever received. And the service was... read more

4 of 5 bubblesReviewed 16 April 2016
mswtravels71
,
Chicago, IL
via mobile
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67 Reviews from our TripAdvisor Community

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Showing 66: English reviews
San Diego, California
Level Contributor
5 reviews
2 of 5 bubbles Reviewed 3 weeks ago

I have visited this spa many times and had a wonderful experience. I even brought a friend to show her how amazing this place can be. However, this visit was extremely disappointing. When you pay resort spa prices, you expect a resort spa experience. The steam room was broken and the hot tub (which they use in all their advertising)... More 

Helpful?
Thank Melturns
Reno, Nevada
Level Contributor
331 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 163 helpful votes
2 of 5 bubbles Reviewed 31 October 2016 via mobile

Spa has the usual showers and lockers, but not much else. Steam room and hot tub are minimal. Exercise area is like a closet. Staff is not helpful. Prices are high. Yes, I was disappointed!

Helpful?
Thank RobReno
A TripAdvisor Member
5 of 5 bubbles Reviewed 8 June 2016 via mobile

I am no stranger to massages, getting them regularly at home, and even sometimes splurging on an upscale spa experience such as offered at the Kohala Spa in the Hilton Waikoloa. My husband booked me for the 80 minute Naupaka Ritual massage. The facilities were nice, quiet and clean, but the real pleasure was the massage and the Therapist, Roy.... More 

Helpful?
Thank A TripAdvisor Member
Honolulu, Hawaii
Level Contributor
18 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 June 2016 via mobile

I had the opportunity to enjoy a facial while on a business trip and enjoyed relaxation at it's finest. Kohala Spa offers a variety of treatments and services. The facility is clean, well staffed and full of aloha from check in to check out. The acai blueberry water in the waiting room is refreshing. Tucked away in the Lagoon Tower... More 

Helpful?
Thank Brandy B
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 June 2016 via mobile

My girlfriend and I went to get a couples massage. We had a very nice massage and the facilities were small but relaxing. Everything was nice until the very end when my gf found a cockroach. We informed the staff but they were unapologetic and apathetic. It's amazing how the level of service at such a nice hotel is sub... More 

Helpful?
1 Thank Woo Yong C
san francisco CA
Level Contributor
56 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 109 helpful votes
3 of 5 bubbles Reviewed 20 May 2016 via mobile

I've visited this spa several times in the past, but this visit may be my last. My husband & I signed up for a couples massage. I was handed a bracelet with a locker key & told to head to the ladies locker. No one showed me around, helped me find my locker or told me where anything was located.... More 

Helpful?
Thank JM1051
Level Contributor
89 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 21 April 2016 via mobile

First when I booked my spa treatment for my 8year old no one told me she would NOT be allowed into spa area (must be 16 years or older). It was disappointing that she couldn't have the full Spa experience. Second an 18% or 20% gratuity was automatically applied. Both our masseuses were great, but I'd would have liked the... More 

Helpful?
Thank Mimi E
Chicago, IL
Level Contributor
286 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 16 April 2016 via mobile

My wife and I decided to have treatments at the Spa in the middle of our vacation. I will say that this Swedish massage was one of the best I ever received. And the service was very attentive. I even enjoyed the Lava Rock hot tub. There was one small thing that took away from the experience. Men and women... More 

Helpful?
Thank mswtravels71
Level Contributor
33 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 February 2016 via mobile

One thing I love about a spa visit is the before/after experience of the massage or treatment. Kohala had a nice dressing room with the normal amenities like lotion and mouthwash and brushes. They also have a great steam room and sauna, as well as a peaceful women's only jacuzzi with a nice tranquil garden space. The waiting room was... More 

Helpful?
Thank Kait M
Level Contributor
46 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 21 February 2016

I had an interesting start to my spa time, as I was able to relax in the sauna and steam room, but when it came to my massage it was quite interesting. As I lay faced down wanting to relax and just enjoy my massage, my masseur kept talking and asking me questions. It was a Caucasian guy with wavy... More 

Helpful?
1 Thank 808_Ikaika_C

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?