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Heavenly Spa by Westin

2365 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1900
+1 808-661-2588
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Review Highlights
Disappointing

The staff is amazing, but the facilities are way overdue for a renovation. The spa was filthy and... read more

Reviewed 4 January 2017
Pumpkinlife
,
Glendale, Arizona
via mobile
Relaxing

Very disappointed in the service we experienced. As a traveler we really appreciate a resort with a... read more

Reviewed 3 January 2017
MariaCtraveler
,
Sydney, Australia
via mobile
Read all 110 reviews
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Overview
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The award-winning Heavenly Spa by Westin™ at The Westin Maui Resort & Spa is designed to rejuvenate and renew the mind, body and spirit amidst its luxurious oceanfront setting on famed Ka’anapali Beach. The full-service spa is a 15,000-square-foot refreshing oasis with 16 treatment rooms (including couples’ suites) offering massages, body treatments and facials; locker facilities with sauna, steam room and whirlpools; oceanview relaxation lounge with refreshments; beauty salon with hairstyling, manicures, pedicures, make-up and bridal preparation.
  • Excellent54%
  • Very good25%
  • Average12%
  • Poor8%
  • Terrible1%
Travellers talk about
“couples massage” (11 reviews)
“body scrub” (3 reviews)
LOCATION
2365 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1900
CONTACT
Website
+1 808-661-2588
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Reviews (110)
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11 - 20 of 107 reviews

Reviewed 4 January 2017 via mobile

The staff is amazing, but the facilities are way overdue for a renovation. The spa was filthy and grimy had not been clean you can tell for a long time including the floors. The floors were dusty in the spa area and random dirt in...More

1  Thank Pumpkinlife
WestinMauiAmbassador, Manager at Heavenly Spa by Westin, responded to this reviewResponded 8 July 2017

Thank you for sharing your valuable feedback. We are pleased to hear that our staff treated you with pampering care and aloha. Please accept our sincere apologies for not meeting your expectations on the spa’s facilities. We have recently completed several improvements and look forward...More

Reviewed 3 January 2017 via mobile

Very disappointed in the service we experienced. As a traveler we really appreciate a resort with a good spa facility. When we walked in to book the heavenly spa was not heavenly at all. They had no essential oils burning the waiting area was all...More

1  Thank MariaCtraveler
Reviewed 23 November 2016

It had been some time since our last visit to the Heavenly Spa. We all were very impressed with what the Westin was doing for the Maui Invitational Basketball tournament, but, we were worried if we were going to get the service and attention we...More

Thank Steven Y
Reviewed 31 August 2016

Wife had a massage this morning. She returned raving about the treatment she received. The appoint,ent also can with an all-day admittance to the spa as well.

1  Thank ohgeorge
Reviewed 6 August 2016 via mobile

Decided to book a couples massage in the cabanas. Very good massage for my wife and I. Check in was smooth and quick. Service was good and the staff are friendly. I would recommend.

2  Thank travellerzb
Reviewed 17 June 2016 via mobile

Ok, so here is the low down on the spa. Yes it is overpriced, the front desk isn't the friendliest & most welcoming & yes the locker room and 'relaxing area' need some serious upgrading & cleaning... But if you do go.. Ask for Tamara...More

1  Thank Beachcouple18
Reviewed 1 May 2016 via mobile

Went to the spa for a spray tan for a wedding. Spray tan didn't end up all that great for $80. Spa had some construction going on the day we were there also. Really nice locker room and relaxation area. Ha a wide variety of...More

1  Thank Tiffany R
Reviewed 1 February 2016

This is a full service Spa, wonderful massages, beauty treatments, steam room, relaxation room, with tea and fruit. Also an outside massage is available by the beach in a cabana. The facilities were clean and well equipped with amenities to use. It was great for...More

Thank Pam W
Reviewed 20 January 2016 via mobile

Staff and service was great. Ladies locker room disgusting . Had been a loyal customer , but they lost me this year .Sean the spa director argued , defended and straight out lied to my face, saying the place was regularly cleaned . Got extremely...More

2  Thank SuzAnn H
Reviewed 24 October 2015

First of all, I'm from Los Angeles, CA and I visit Las Vegas, NV quite often for their spas at the large resorts as well. Thus, I'd like to think I'm a spa snob. Most of us larger city folks (San Fran, Chicago, Boston, NYC,...More

7  Thank Jennifer S
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