We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

San Francisco Visitor Information Center

Certificate of Excellence
Neighbourhood:
Union Square
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Get directions
Address: 900 Market St, Lower Hallidie Plaza near the Powell BART Station, San Francisco, CA 94102-2804
Phone Number: +1 415-391-2000
Website
Today
09:00 - 15:00
Closed now
See all hours
Hours:
Mon - Fri 09:00 - 17:00
Sat 09:00 - 15:00
Description:

What speaks 14 languages and always has the scoop on what's happening in...

What speaks 14 languages and always has the scoop on what's happening in San Francisco? The answer is San Francisco's Visitor Information Center (ViC). Services offered: Ideas for your visit, events, maps, guides, Muni transit passes and maps, brochures, tours, hop-on hop-off buses, discount ticket packages, hotel reservations, free wi-fi service, made in San Francisco gifts. Hours vary Seasonally May through October 9:00 a.m. to 5:00 p.m. (Monday through Friday) 9:00 a.m. to 3:00 p.m. (Weekends and Holidays) November through April 9:00 a.m. to 5:00 p.m. (Monday through Friday) 9:00 a.m. to 3:00 p.m. (Saturday) Closed on Sunday

read more
Book In Advance
More Info
US$25.00*
and up
San Francisco Hop-on Hop-off Tour
Why book on Viator?
  • Tour highlights & full itinerary
  • Easy online booking
  • Lowest price guaranteed
More Information ›

TripAdvisor Reviewer Highlights

Read all 61 reviews
Visitor rating
  • 15
    Excellent
  • 7
    Very good
  • 4
    Average
  • 1
    Poor
  • 0
    Terrible
A treasure trove of information and help

The Visitor Information Center may not look like much and it’s a little hidden, one level down from street level at Powell and Market St., but don’t let appearances deceive you... read more

4 of 5 bubblesReviewed 24 June 2016
William T
,
Atlanta, Georgia
Add Photo Write a Review

61 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 27: English reviews
Southern Nevada
Level Contributor
379 reviews
218 attraction reviews
common_n_attraction_reviews_1bd8 179 helpful votes
5 of 5 bubbles Reviewed 11 September 2016

Can't say enough good about this place. The employees are knowledgeable, swift yet not at all pushy or aggressive. I recommend picking up a free street map and buy the $3. transit map only if you are strictly on bicycle. Also, I recommend a 3 day Muni pass for $31. It paid for itself in 1.5 days. Ask how to... More 

Helpful?
Thank beetcanner
Johannesburg, South Africa
Level Contributor
341 reviews
162 attraction reviews
common_n_attraction_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 14 July 2016 via mobile

It's like chatting to Aunt Sally who's lived in San Francisco her whole life. Why wouldn't you? Free maps, advice, and a changing board of up and coming events. They sell Muni Passes, CityPasses, etc, as well as SF souvenirs. Not so easy to find, you need to head down the stairs from street level, or upstairs from Powell Bart... More 

Helpful?
Thank Andrew S
Zurich, Switzerland
Level Contributor
1,306 reviews
566 attraction reviews
common_n_attraction_reviews_1bd8 612 helpful votes
5 of 5 bubbles Reviewed 4 July 2016

The SF Visitor Information Center is located at Powell Street at the underground entrance to BART and the MUNI. Yes, there may be unsavory characters in the area but just pass on through and head over to the SF Visitor Info Center. During the day, there is not much to worry about but I would say use more caution as... More 

Helpful?
Thank FormerCaliBoy
Atlanta, Georgia
Level Contributor
309 reviews
81 attraction reviews
common_n_attraction_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 24 June 2016

The Visitor Information Center may not look like much and it’s a little hidden, one level down from street level at Powell and Market St., but don’t let appearances deceive you. It’s full of information that’s perfect for visitors and is a treasure trove of helpful maps. I’d encourage you to stop in. When I inquired on to get to... More 

Helpful?
Thank William T
toronto
Level Contributor
311 reviews
80 attraction reviews
common_n_attraction_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed 26 January 2016 via mobile

It was an experience wading through dirty, grimy, urine-smelling streets and homeless before we arrived at the Visitor Information Center on lower level of Hallidie Plaza on Market St. The center is an entirely different world, clean, bright and cheery! The staff on duty was extremely helful and friendly. There were tons of literatures ready to take and advice to... More 

Helpful?
Thank connie l
San Francisco T... V, Manager at San Francisco Visitor Information Center, responded to this review

We're glad you found the center to be a bright spot in your visit, the staff will be delighted to hear you found them so helpful. Thank you for taking the time to leave this review. More 

Level Contributor
174 reviews
103 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 3 January 2016 via mobile

We used the services of the Visitor Information Centre a few times while visiting San Francisco (we were staying at a hotel nearby). We found the staff to be very friendly and helpful. We were provided with maps, directions, information on the location of attractions, and how to use the muni transport (including the location of certain stops). We also... More 

Helpful?
Thank Gavin H
San Francisco T... V, Manager at San Francisco Visitor Information Center, responded to this review

Thank you for taking the time to leave this review Gavin, City PASS is a very popular product to get about the city's best attractions conveniently and at a discount. So glad the staff were of such help to you. More 

San Francisco, CA
Level Contributor
576 reviews
303 attraction reviews
common_n_attraction_reviews_1bd8 157 helpful votes
5 of 5 bubbles Reviewed 8 December 2015

This is the place to come to get an overview of all that is in the City of San Francisco. So much info, and all of it free!

Helpful?
Thank William M
Columbia, South Carolina
Level Contributor
1,664 reviews
1,277 attraction reviews
common_n_attraction_reviews_1bd8 610 helpful votes
5 of 5 bubbles Reviewed 12 June 2015

great place for first time visitors. Plenty of pamphlets about the city attractions. Can get passes and maps here as well. The staff was helpful and friendly.

Helpful?
Thank jlantern3
Denver, Colorado
Level Contributor
96 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 15 May 2015

I first called the info center to find information on where I could buy a 3 day MUNI pass and park my car. I called and left a message because all the info people were busy. I didn't expect a call back the same day, but I did. They told me that they didn't have any parking at their location,... More 

Helpful?
1 Thank saltw80128
San Francisco, California
Level Contributor
42 reviews
common_n_attraction_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 25 April 2015

This is the very best first stop for any visitor to SF. Not only can you pick up your Muni Day Pass or to browse brochures for inspiration. Just get off at the Powell St. BART stop, walk up the steps instead of going into the mall and there you are.

Helpful?
Thank travelingmother

Travellers who viewed San Francisco Visitor Information Center also viewed

 
San Francisco, CA
San Francisco, CA
 

Been to San Francisco Visitor Information Center? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of San Francisco Visitor Information Center and other visitors
1 question
Ask a question
Questions? Get answers from San Francisco Visitor Information Center staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood