We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Acela Lounge

Penn Station, New York City, NY
+1 646-346-6855
Call
Save
Review Highlights
Dark, dreary, and worn but a respite from crowds

This place needs a major upgrade and expansion as well as more consistent service but the benefit... read more

Reviewed 7 December 2017
David-HaMevaker
,
Jerusalem, Israel
via mobile
Could be better

The atmosphere was not what I had in mind at the Acela Lounge at Penn Station on 7/24/17. It... read more

Reviewed 2 August 2017
Charles V
,
West Chester, Pennsylvania
via mobile
Read all 36 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Overview
  • Excellent0%
  • Very good22%
  • Average51%
  • Poor16%
  • Terrible11%
6 Dec 2017
“Dark, dreary, and worn but a respite from crowds”
15 May 2017
“Drab”
LOCATION
Penn Station, New York City, NY
Manhattan
CONTACT
+1 646-346-6855
Write a ReviewReviews (36)
Traveller rating
Traveller type
Time of year
Language
Filter

1 - 10 of 36 reviews

Reviewed 7 December 2017 via mobile

This place needs a major upgrade and expansion as well as more consistent service but the benefit of a respite from the noise and crowds of Penn Station still has some value. At the very least they can get new furniture.

Thank David-HaMevaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017 via mobile

The atmosphere was not what I had in mind at the Acela Lounge at Penn Station on 7/24/17. It definitely needs major updates and services for us first class passengers. Definitely needs more amenities, drinks and food while we wait for our trains, and the...More

1  Thank Charles V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2017 via mobile

Dark, dreary. It at least it is away from the crowds. The "snacks" were individual bags of Goldfish, some can sodas and coffee. This was my first time taking the Acela Express and picked first class. I asked the miserable person at the desk when...More

4  Thank Tinyte13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 25 April 2017

The lounge is not flash, but it is comfortable enough. But it is more about the service and the convenience. I have taken this service from Boston to NY and then later NY to Washington DC a couple of times. It is brilliant. You turn...More

3  Thank Tanya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2016 via mobile

So many travelers have given the Acela Lounge in New York's Penn Station a pro review and I fail, as a frequent travelers to understand why, although I completely understand the theory of "you reap what you sew"....that said, the Acela Lounge in Penn Station...More

4  Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2016

I'm disappointed at the general decline in First Class service quality on the Acela, but this particular part of the Acela First Class experience has always been dreadful. This "lounge" is a disgrace to Amtrak. Dark, seemingly always overflowing (last time I was there it...More

Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2016 via mobile

Had a first class ticket and one of amenities that comes with it is access to the club Acela with one being located at Penn. It's a great place to sit and wait for your train and is away from the loud noise, people etc...More

Thank TPSJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2016 via mobile

The Club Acela Lounge is place to get away from the crazy atmosphere that is Penn Station. Yes the place is run down, the decor outdated, but you won't be spending much time in the place anyway. After checking in at the desk, ask the...More

5  Thank Edward H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2016

I travelled alone with my 11 and 12 year old daughters out of Penn Station on the Acela Express, First Class seating, traveling to Boson from New York. I was nervous about loading in Penn Station (along with all of our luggage), so I booked...More

5  Thank squishdirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2016 via mobile

Always mean, and short. Always saying it's too busy. Must be nice to have a subsidized government pension with no performance criteria. I literally hate going in there.

2  Thank Washingtondc_guy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PreviousNext
1234
Nearby
Nearby HotelsSee all 473 hotels in New York City
Pointe Plaza Hotel
791 reviews
.65 km away
The Condor Hotel
1,016 reviews
.79 km away
The Metropolitan
5 reviews
1.17 km away
Pod Brooklyn
31 reviews
1.25 km away
Nearby Restaurants
Dotory Korean Eatery
16 reviews
.41 km away
Grill On Lee
16 reviews
.30 km away
Trophy Bar
12 reviews
.40 km away
Mountain Province
7 reviews
.56 km away
Nearby Attractions
Brooklyn Grange Rooftop Farm
14 reviews
.86 km away
Get Up and Ride Bike Tours
590 reviews
.59 km away
Visit Hasidim Tours
121 reviews
.50 km away
Loudest Yeller Bicycle Tours
53 reviews
1.00 km away
Ask a question
Questions & Answers
pfrost1
29 December 2017|
Answer
Response from Charles V | Reviewed this property |
You will have to purchase a pass to be allowed in the Acela Express Lounge. Since it's only allowed for Acela Express First Class Passengers.
0
Votes
PreviousNext
12