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Acela Lounge

Neighbourhood: Manhattan
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Address: Penn Station, New York City, NY
Phone Number:
+1 646-346-6855

TripAdvisor Reviewer Highlights

Read all 34 reviews
Visitor rating
  • 0
  • 8
    Very good
  • 17
  • 5
  • 4

Dark, dreary. It at least it is away from the crowds. The "snacks" were individual bags of Goldfish, some can sodas and coffee. This was my first time taking the Acela Express and... read more

Reviewed 1 week ago
Merrick, New York
via mobile
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34 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Merrick, New York
Level Contributor
302 reviews
99 attraction reviews
common_n_attraction_reviews_1bd8 137 helpful votes
Reviewed 1 week ago via mobile

Dark, dreary. It at least it is away from the crowds. The "snacks" were individual bags of Goldfish, some can sodas and coffee. This was my first time taking the Acela Express and picked first class. I asked the miserable person at the desk when I came in how everything worked and he said that they call the train early... More 

1 Thank Tinyte13
Sydney, Australia
Level Contributor
276 reviews
86 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
Reviewed 4 weeks ago

The lounge is not flash, but it is comfortable enough. But it is more about the service and the convenience. I have taken this service from Boston to NY and then later NY to Washington DC a couple of times. It is brilliant. You turn up just before your train time, you don't have to travel to the airport, then... More 

Thank Tanya M
Rancho Mirage, California
Level Contributor
149 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
Reviewed 26 November 2016 via mobile

So many travelers have given the Acela Lounge in New York's Penn Station a pro review and I fail, as a frequent travelers to understand why, although I completely understand the theory of "you reap what you sew"....that said, the Acela Lounge in Penn Station is #1: as clean as almost any airline lounge in the United States and #2:... More 

Thank Ed W
New York City, New York
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 24 October 2016

I'm disappointed at the general decline in First Class service quality on the Acela, but this particular part of the Acela First Class experience has always been dreadful. This "lounge" is a disgrace to Amtrak. Dark, seemingly always overflowing (last time I was there it was standing room only - not kidding!), bathrooms that are hardly any cleaner than the... More 

Thank Adam H
Bethpage, New York
Level Contributor
78 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed 26 August 2016 via mobile

Had a first class ticket and one of amenities that comes with it is access to the club Acela with one being located at Penn. It's a great place to sit and wait for your train and is away from the loud noise, people etc at penn. It needs a make-over bad. The chairs right down to the wall covering... More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 6 August 2016 via mobile

The Club Acela Lounge is place to get away from the crazy atmosphere that is Penn Station. Yes the place is run down, the decor outdated, but you won't be spending much time in the place anyway. After checking in at the desk, ask the staff to get you a Red Cap. These guys are fabulous and will get you... More 

1 Thank Edward H
Tucson, Arizona
Level Contributor
56 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
Reviewed 31 May 2016

I travelled alone with my 11 and 12 year old daughters out of Penn Station on the Acela Express, First Class seating, traveling to Boson from New York. I was nervous about loading in Penn Station (along with all of our luggage), so I booked us on First Class and made sure to check in at the desk in the... More 

1 Thank squishdirk
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 22 April 2016 via mobile

Always mean, and short. Always saying it's too busy. Must be nice to have a subsidized government pension with no performance criteria. I literally hate going in there.

2 Thank Washingtondc_guy_10
Mid Atlantic
Level Contributor
102 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 51 helpful votes
Reviewed 16 March 2016

The lounge is fine if yo are just looking for a place to hide and perhaps catch up on some screen work. Obviously there are a lot of places in Penn Station where you can grab a drink and a snack while you watch classic NYC wander buy in the isles, which are much nicer than the lounge. but if... More 

Thank businesstraveler44
Boston, Massachusetts
Level Contributor
128 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
Reviewed 14 January 2016

After hearing the "perks" of riding first class on the Acela from Boston to New York, we were a bit surprised to find "Gold fish", coffee, tea and some soda in plastic cups. It was nice to have someplace quiet to relax; away from the chaos of Penn Station.

Thank tj0nesbari

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?