The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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Admission tickets
from S$45.76
All you need to step foot in the door.
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Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travellers are saying
  • Maureen H
    Jay, New York
    5.0 of 5 bubbles
    Powerful experience
    The free outdoor memorial is powerful in itself and the museum experience only deepens the visceral understanding of that day and its aftermath. The exhibits were well-done and easy to navigate, even as it was a bit crowded (even with timed tickets). The crowds thinned further into the museum as the artifacts and timeline were enhanced by video and audio footage. Not a "fun" museum, but an important one.
    Visited June 2023
    Written 2 July 2023
  • Andrew M
    Dubai, United Arab Emirates
    5.0 of 5 bubbles
    MEMORIAL EXPERIENCE
    The experience was very powerful and well worth visiting given the incredible memorial, the superbly designed transport hub and the museum. Overall, I found the museum slightly harrowing as it has very personal content. Some of it I struggled with knowing so many people gave their lives but I felt it important to see. The memorial is a must-see and beautifully and powerfully created.
    Visited June 2023
    Travelled solo
    Written 4 July 2023
  • Ruby W
    Grimsby, Canada
    5.0 of 5 bubbles
    Very Emotional
    This is a must do when visiting NYCManhatten. It is a recap of September 11, 2001. But you learn a lot about the Memorial itself and where it is located. It was emotional to see all the pictures of those that were lost. The messages posted by loved ones searching in hopes of finding their loved ones. They have actual recordings of people trapped and eventually rescued. Download the audio and listen to it on head phones. They also have tours at an additional cost.
    Visited July 2023
    Written 11 July 2023
  • Eyekaytoo
    Leverkusen, Germany
    5.0 of 5 bubbles
    Glad that we came to pay our respects here
    Back in June, my son and I had taken the PATH train over from New Jersey which ends at the World Trade Center in Lower Manhattan. We obviously took the time to visit both the north and south pools representing part of the memorial of the 9/11 disaster. There were quite a few visitors paying their respects like ourselves. Pools of water fill the footprints of the twin towers. The walls around the pools bear the names of the victims. We just stayed here long enough to soak in the somber atmosphere, reflect on what happened here back then & read many of the names of the victims etched on the sides of the pools.
    Visited June 2023
    Written 27 July 2023
  • Nancy L
    Ellicott City, Maryland
    5.0 of 5 bubbles
    Learn About the Day that Changed the World
    The 911 Museum provides a complete understanding of what happened on September 11, 2001 and timelines of events that followed for those who lived it and those who were born afterwards. Personal items. artifacts and remnants of the buildings and planes, as well as actual news footage and phone calls from victims are heart-wrenching. A hall of photos of the missing and reactions to the hallowed site make the events of that day become more meaningful to those who did not have personal connections to the WTC, Pentagon or the flight that was diverted to Shanksville, PA. Parents should judge appropriateness of the museum based on the interest and maturity of their children before taking them through. Rental of headsets to guide the tour is most helpful, as the crowds can impact a visitor's ability to get close enough to read information on each exhibit. Get tickets ahead of time to avoid being disappointed when the museum is sold out.
    Visited July 2023
    Written 28 July 2023
  • SallyPembrokeshire
    Wales, United Kingdom
    5.0 of 5 bubbles
    9/11 Memorial & Museum
    It is difficult to put into words how emotional and moving the visit to the 9/11 Memorial and Museum was. In my opinion the best museum/memorial I have ever visited (and the saddest). It was so informative, educational, upsetting and harrowing all rolled into one! Very respectfully set out and conveyed all the facts that happened on that tragic day. The fountains where the twin towers once stood were so beautifully dedicated to all those people that lost their lives and each and every name carved into the metal. Truly heartbreaking. We spent best part of three hours here and visited in peak Summer season so it was busy in the area but the atmosphere was a quiet and sombre one. The sound of the two enormous fountains flowing in the background and a place for reflection. Definitely worth a visit to pay your respects if visiting NYC. The only negative I have was I found it very disrespectful the number of visitors taking photographs inside the museum in certain 'sensitive nature' zones that were clearly signposted 'No photography'
    Visited July 2023
    Travelled with family
    Written 27 August 2023
  • allyfurr
    Higham, United Kingdom
    5.0 of 5 bubbles
    A moving place
    A very moving place. I cried for most of the time but I am glad I visited. The museum is very well done and very informative. I went with my 21 year old daughter who wasn't born when this happened, but know about it. She learned so much and was just as upset at what happened. A must visit when in new york .
    Visited April 2023
    Travelled with family
    Written 31 August 2023
  • Greg Harris
    Bronx, New York
    5.0 of 5 bubbles
    Greg & Kat’s The National 9/11 Memorial & Museum Experience
    The National September 11 Memorial & Museum, also known as the 9/11 Memorial & Museum is a world renowned memorial and museum and a fitting tribute to the tragic events that unfolded on September 11th, 2001, one of the darkest days in America’s history. Both the Memorial & the Museum are located in downtown Manhattan, right near the One World Trade Center and the site of the original Twin Towers. In August of 2023, I brought and treated my wife and myself for a visit to the 9/11 Memorial & Museum. Prior to entering the museum, my wife and I visited and viewed the Memorial, which is accessible and free to the public. The Memorial consists of two large expansive reflecting pools, and they are situated in the locations of the original Twin Towers. Each pool contains the largest man made water fall in North America. Both my wife and I were captivated by the sheer size and scale of the reflecting pools, and felt that the 9/11 victims were beautifully inscribed throughout the memorial. When visiting the museum, my wife and I were quite impressed with the quality and quantity of the multiple exhibits that were featured. They play an instrumental part on relieving the events that happened on 9/11 as well as demonstrate the anguish and despair felt by New York, the nation and the world. The museum features numerous Ground Zero artifacts ranging from wrecked emergency vehicles, recordings of survivors and first responders, pictures of the victims, photographs of the wreckage site and multiple other items. My wife and I were particularly stunned and felt tremendously saddened when seeing the photos of victims jumping out of the Twin Towers and falling to their death. While both of us vividly remember what transpired on that infamous day, the museum does a superb job on providing an eye opening experience of all the events that unfolded, capturing all of the key moments that occurred on that day, its devastating impact on the victims, the city, the nation and the world, and showcasing the subsequent events that followed 9/11. The National September 11 memorial and museum are definitely worth visiting and exploring!!!
    Visited August 2023
    Travelled as a couple
    Written 5 September 2023
  • Paul G
    Limerick, Ireland
    5.0 of 5 bubbles
    A place of sincerity and respect or those families who lost loved ones on that terrible day on the 11th September
    Overall a very humbling experience. We first viewed the two footprints of the Ground Zero fountains. The scale of these and the amount of people around these was hard to imagine. The 9/11 museum was nothing I could have imagined. We only had about 2 hours but you could spend a full day walking around looking and reading all of the items and memories on view. I was not prepared for overwhelming amount of emotions. I never saw grown men cry in such a public area but this place really showed all aspects and coverage of that terrible day on the 11th September. I do believe that the people who are responsible for building this museum have done it sensitively and with great respect. It is a place I will return to on my next visit to New York.
    Visited September 2023
    Travelled as a couple
    Written 23 September 2023
  • wrappedinplastic
    Houston, Texas
    5.0 of 5 bubbles
    Highly recommend
    Lovely and tasteful tribute to the lives lost on that tragic day. Made me weepy a few times, as it can be emotionally overwhelming, so plan something less somber for afterwards (we went to a Yankees game). Well worth the time and money, but it gets very busy so buy tickets in advance and go early in the day.
    Visited September 2023
    Travelled with friends
    Written 28 September 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles97,067 reviews
Excellent
76,381
Very good
15,749
Average
3,712
Poor
758
Terrible
473

I W
Leicestershire, UK
5.0 of 5 bubbles
May 2024 • Couples
This and the whole area is an awesome tribute to the people who lost their lives in an awful event. You will easily spend 2 or 3 hours here. They cover the event and the stories of various people from various perspectives in an interesting and informative way. It was very sensitively done. It was a sobering experience and I found it quite emotional at times. Highly recommended.
Written 16 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarny
Bexleyheath, UK
5.0 of 5 bubbles
Jun 2024 • Couples
Beautifully poignant memorial - it is well laid out and a must see place to pause for thought and reflection. Easy to get to by subway and lots of maps in the area for guidance.
Written 14 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lovestravel365
Costa Rica
5.0 of 5 bubbles
May 2024 • Family
A sobering reminder of one of America's darkest days. The outdoor memorials where the Twin Towers stood is somber and beautiful. The museum is heart wrenching and informative.
Written 14 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PeepJC
London, UK
5.0 of 5 bubbles
Absolutely incredible museum, thoughtfully pieced together. The scale of everything was so much bigger than I was expecting, it puts the whole event into perspective.

The short film about the boats coming to save people was not something I was aware of and was a really wholesome story amongst so much tragedy, highly recommend checking it out as it's easy to miss.

Taking everything in can take a toll on you, I certainly couldn't stop thinking about a lot of it for days after.

I feel like this is a must-see museum for those that can mentally handle revisiting the events of that day.
Written 12 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

teknoge3k
Rocky Mount, VA
5.0 of 5 bubbles
May 2024 • Family
This museum is amazing. It's very well laid out and includes so much from 9/11. It's very emotionally draining though so be aware when visiting.
Written 11 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tammy W
Kerrville, TX
5.0 of 5 bubbles
Jun 2024 • Family
This memorial was incredibly touching. I spent 3 weeks of training in WTC south tower in 1998. I was overwhelmed by the mass amount of space where the towers once stood. It was such a time of destruction, fear, and sorrow. The living tree is also really special and the story is so moving.
Written 10 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tchrof6th
Falmouth, VA
5.0 of 5 bubbles
Jun 2024 • Family
This is a very heavy museum. We thought our ten year olds could handle it but they could not. We will wait a few years until they can.
Written 9 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

5.0 of 5 bubbles
Jun 2024 • Family
Top 3 experiences of NYC!!! Can’t recommend this enough!!! Get the 10 dollar audio guide easy to work and no issues. Took about 2.5 hours. Then go across street and eat at Oharas which is wall to wall badges of first responders around world that have visited here. Cute tshirts for 15 dollars.
Written 7 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chelsea H
Indianapolis, IN
5.0 of 5 bubbles
Mar 2024 • Couples
The ambience inside was very sore because it is made from the remnants of the original towers. There were so many things on display from the actual 911 site and it was well worth our money plus more. This was a five star experience and I would recommend it for anyone going to New York or area. There was not a long way, but there was a security check in the very beginning of the front door. It was so wonderful for a solo experience or for a family.
Written 6 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

sharrongeg
Henderson, NV
5.0 of 5 bubbles
Jun 2024 • Couples
This was hard for us. We had seen all the TV footage a dozen times before, but this museum brought the pain level down to a personal level. Both my hubby and I teared up at different sections.

Super important to see, but I never want to visit again.
Written 4 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The National 9/11 Memorial & Museum, New York City

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