The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality Museums • Historic Sites • Points of Interest & Landmarks
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10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
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About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Suggested duration
2-3 hours
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Admission tickets
from SGD 42.90
All you need to step foot in the door.
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Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
95,979 reviews
Excellent
75,475
Very good
15,625
Average
3,680
Poor
745
Terrible
460

paularcos
Barry, UK94 contributions
A hugely emotional experience, to walk around, seeing and reading messages left and hearing stories of and from those involved was chilling at times, the place must have been quite dusty as my eyes were regularly watering!! Certainly not a fun or entertaining time but educational, emotional and thoroughly thought provoking.
The water memorials outside were beautiful and a relaxing sensation.
Really good value as part of the city tour package.
The visit was wrapped up with a nearby street food set-up with loads of variety, a lovely street lunch.
Written 24 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jennifer H
2 contributions
Couples
The area of memorabilia where you can't take any pictures was so moving, but important that we got a true idea of what happened and how people were feeling.
Written 24 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

512abcdef
Mount Sinai, NY57 contributions
I hesitated visiting. As a Long Island resident, I did not wish to re-live the experience. Finally, I said it's time to go and I'm glad I did. The Museum is a tasteful tribute to our Country and to all those injured and lost. Take the tour; I found it very helpful.
Written 22 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

reillyee
Dundee, UK9 contributions
Excellent museum, well presented and was very humbling. Brought back sad memories of that fateful day. Will never forget
Written 21 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Róisín T
28 contributions
While I am glad I visited this museum, it is not without faults.

My main issue with it is how many people they allow in at once. It is very crowded - and if you want to read the plaques - due to the lighting and the font size you have to be right in front of it.

The order of the main exhibit also feels strange - I know it was made for editorial reasons - but feels back to front.

Overall a very informative museum - but with it being that packed, feels like a money making machine.
Written 21 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Grafton Grandma
Worcester, MA194 contributions
Raw history in a thoughtful and compassionate complex. I paid more attention to the artifacts than the dozen videos running all around me. I was respectful of the signs asking that people not photograph inside the Museum but many rude, stupid people were not. I cannot imagine that any of the children there learned a thing., not many adults either unless they are or were first responders.
I enjoyed a quiet hour laying on a granite block near the Survivor Tree, watching butterflies and helicopters. I could go there a dozen times and still not be able to wrap my head around the enormity of it all.
Written 20 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michael D
Warrenton, VA69 contributions
Overall, this is a very somber experience but educational experience. The museum and the other areas for the memorials did a really great job of overviewing what occurred on that tragic day for not only in NYC, but the Pentagon, and Shanksville, PA as well. Don't miss the 9/11 memorial grounds even if you cannot go into the museum itself. There is a mini gift shop you can visit outside of the museum to support the ongoing efforts and families. I purchased a flag flown over the memorial grounds. All of the profits go not only the operating costs, but to the families of victims, and survivors for on going support such as those with medical and physiological issues caused by the attacks and the aftermath.

The museum are very respectful to the loved ones that were lost. The one piece of advice I think that needs to be said is to please ensure that all of your of your party or groups, especially children and teenagers, respect the memorial and the grounds. The use of cell phones in the exhibits is frowned upon, as well as the usage of off color language. There are human remains, and spirts of the departed that will forever exist on these hollowed grounds.

I toured the museum during the week week in November of 2021 and again during the week of September 2022, The museum was very busy both times. It is very accessible via the subway. We had the NYC sightseeing pass, but if you want to use that, you have to take a chance and stand in line the day you want to tour, and take a chance you can get a timed ticket entry for that day. I chose to buy tickets ahead of time on line pay the entry fee out of pocket.

As for the museum and it's exhibits, there were all very crowded. People usually want to spend more time and timed entries don't really seem to control the crowd well at certain choke points for some of the exhibits.

I myself felt very somber just being at the site. Fortunately for me, I did not loose any family or business associates on 9/11 but every single image from the media coverage and other documentation of that day came flooding back in my mind. Parents, be aware that some of images you will see are disturbing but those exhibits are marked with a warning advising you of that fact.

I can assure you for those that want to be educated on 9/11, you will be by well informed by the time you leave if you take the tour options, or even mill around on your own and take in the details of the exhibits.

On a positive note, you will see multiple of examples positive actions and examples of human kindness and outreach during and after the attacks. For me personally, I am glad to know that our law enforcement, emergency services, and worldwide agencies of the like have learned to share information a little better. It seems very cliché, but we must always be vigilant and never forget. It is important also to acknowledge the terrorist attacks were carried out by a very small group of people.
Written 19 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

cs0622
Indiana191 contributions
This is such a beautiful, solemn place and the emotions really well up in you once you get closer to the pools. My advice to you when coming here, please be quiet and respectful and treat this place with the dignity it deserves. I saw several people (mostly very young) taking selfies and smiling photos. This just isn't the place for that stuff.
Written 19 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Audjob
Ruskin, FL23 contributions
A very well done memorial, worthy of your time, respect and appreciation. The fountains are beautiful and where there is a white rose inserted, it is the birthday of that lost person. The museum lets you appreciate the magnitude and devastation of 9/11..
Written 19 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tracy1257
Charleston, SC8 contributions
Solo
I was in awe. It is a must see. So many gone too soon. I highly recommend Just no words. It leaves you speechless
Written 18 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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The National 9/11 Memorial & Museum, New York City

Frequently Asked Questions about The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum is open:
  • Thu - Mon 10:00 AM - 5:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

The National 9/11 Memorial & Museum admission prices can vary. Entrance tickets currently cost S$42.22, while a popular guided tour starts around S$4.22 per person. See all 125 The National 9/11 Memorial & Museum tickets and tours on Tripadvisor

The National 9/11 Memorial & Museum can be crowded, so we recommend booking e-tickets ahead of time to secure your spot. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 125 The National 9/11 Memorial & Museum tickets and tours on Tripadvisor