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Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
09:00 - 20:00
Closed now
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Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

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9/11 Memorial Museum Admission
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Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 62,987 reviews
Visitor rating
  • 34222
  • 5491
    Very good
  • 1174
  • 277
  • 172

The outdoor memorials are beautiful by themselves, the indoor portion is powerful and overwhelming. However, there is a line to get tickets, they are quite expensive tickets, and... read more

5 of 5 bubblesReviewed yesterday
Karen C
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62,987 Reviews from our TripAdvisor Community

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Showing 41,336: English reviews
Level Contributor
9 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The outdoor memorials are beautiful by themselves, the indoor portion is powerful and overwhelming. However, there is a line to get tickets, they are quite expensive tickets, and more security screening. I felt like this was like paying to attend a funeral--this museum is in fact a memorial also to all the people who died on 9/11, and I think... More 

Thank Karen C
Level Contributor
11 reviews
6 attraction reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

A jaw-dropping exhibition, which brought back all of the horrors of that day as I had watched it happen from my lounge in my house in the UK back in 2001. The museum has been laid out very thoughtfully and was crammed full of so many exhibits. Very powerful and extremely moving!

Thank Adrian H
Level Contributor
58 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

Was quite enjoyable but not exactly a fun activity. Best to go into it with that mentality and you won't be caught off guard. Did like it but shame it was filled with propaganda but that's modern history for you.

Thank Usman H
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

The visit allows everyone to become familiar with the tragedy details, but the stories about the people involved will never be forgotten

Thank Paulo Q
Carmel, California
Level Contributor
28 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

We brought our daughters to visit the 9/11 memorial and museum. It was a sobering experience. To see the footprints of the twin towers turned into these amazing waterfall memorial's with the names of those lost was an honor to experience. The museum is moving and at times hard to bear, but we wanted our daughters to always remember what... More 

Thank textornado
Level Contributor
54 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Since they started working on this Museum I have followed the progress and even after seeing the plans, I could not imagine how beautiful this place turned out. Both the memorial and museum are beautiful tributes to the men and women who tragically lost their lives on that sad day...

Thank Jeffrey J
Sparta, Wisconsin
Level Contributor
120 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

There was a sense of quietness at the memorial. It had a lot of people there, but you couldn't hear a sound besides the water. There are no words to describe the feeling that overcome you while there.

Thank Cassie0801
Level Contributor
3 reviews
3 attraction reviews
5 of 5 bubbles Reviewed yesterday NEW

A very well put together exhibition. Deeply powerful, as are the ground zero memorial pools. Give your self plenty of time in the museum - 3 hours would not be too much. There is plenty to see and it is a very well designed space.

Thank JSManch
Halfmoon Bay, Canada
Level Contributor
155 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

This museum evokes a lot of emotion for the attack that occurred on 911. There are interactive displays, actual pieces of the original towers and tape recordings of distress calls and communications during the attacks. This is a must do activity while in NYC.

Thank Michaelonthecoast
Fort Lauderdale, Florida
Level Contributor
34 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Sorry that we had to have a crisis to have this memorial. They did an excellent job with the design and preserving all the artifacts. You can spend all day here so be ready to be engulfed in sadness.

Thank travelercw2016

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