Macy's Herald Square

Macy's Herald Square, New York City: Address, Phone Number, Macy's Herald Square Reviews: 4/5

Macy's Herald Square
4
About
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
Suggested duration
1-2 hours
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The area
Address
Neighbourhood: Tenderloin
How to get there
  • 34th St – Herald Square • 1 min walk
  • 34th St – Penn Station • 3 min walk
Popular mentions

4.0
4,800 reviews
Excellent
2,039
Very good
1,579
Average
751
Poor
247
Terrible
188

Pamela H
33 contributions
Disappointing all around!
Oct 2021
Window highlighted Polo Ralph Lauren Pink Pony hoodies. Apparently this item was in the store that day. Asked Ralph Lauren personnel on 4th floor, but they had no idea what I was referring to, the associate went to find out and never returned. Concierge at front door directed us to Polo Ralph Lauren area on 3rd floor. No Pink Pony hoodies. I finally gave up. Disappointed that staff in the store had very little idea of the product in multiple windows celebrating Breast Cancer Awareness. However, concierge did mention that the product was NOT available online. Very disappointing and annoying. I left without making a purchase. Too much time wasted.
Written 8 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mara
3 contributions
Really loud music
Sep 2021
Be ready to scream otherwise they can't hear you. I went to the online/ customer service area to pick up an item, the line it moved ok, but omg when the time came for me to ask questions about the item I got, I was literally shouting, they have the music so loud that is impossible to talk in a normal voice, they can't hear what the customer is saying, the other persons around me were also loud trying to communicate with the employees. It's NOT the music in the store, in this dept the employees play their own music and is very loud and annoying. it's customer service, customers go there to talk, ask questions etc, I love the store and I have been a shopper for many years but sorry this department need to turn off that music
Written 6 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

🌍FamilyTravels🛫
Colchester, UK1,266 contributions
Would of have more points if not for the poor customer service.
Sep 2021 • Family
Fantastic shop just poor customer service. We absolutely loved walking round and we got quite a few bits here and spent quite a bit of money. However the customer service is pretty poor and didn’t see all the reviews until after we visit saying the same thing. As a paying customer or any customer in fact you expect a bit more from staff.
Written 22 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mark T
Orlando, FL348 contributions
Flagship store that delivers memories
Jul 2021
This is the second time we have taken our girls to Macy’s flagship store and every time there is something special. The first time was at thanksgiving this time was the wooden escalator and the toy department. Well worth a trip when in the city with little kids.
Written 15 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Maha A
1 contribution
Bad customer service
Aug 2021 • Couples
I love to shop at Macy’s NY, but today I went there and each floor has one cashier and several employees on each floor just walking around. The cashier pushed me to go to another station to pay and nobody was there and when I asked one of the employees on the floor she gave me an attitude and was very rude. Even the lady who was working in the fitting room, was talking to customers with an attitude and ordering the customers to bring all the items out hanged, she was ordering not asking nicely. Customer service is really bad and customers not treated with respect.
Macy’s better get their employees trained on how to treat customers with respect and take care of business.
Written 9 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

nettiegurl16
Kentwood, MI1 contribution
Received all wrong items on 2 separate orders
Aug 2021
As a few others here posted, BEWARE of shopping Macy's online.

3 times now I've ordered from the website, considering it was easier and more convenient than shopping in-store. Dead wrong. My last 2 orders, they screwed up big time. 6 items ordered (all clothing) and they sent me 6 wrong items instead. That's not a simple goof, but plain incompetence.

Sad because I have a Macy's charge, and Points. But apparently must use them only in-store here forward. At least I KNOW I get what I paid for.
Written 4 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Vam
Asuncion, Paraguay36 contributions
Nice to sit around
Jun 2021 • Family
Really nice to go sit in front of the store. There is always a nice decoration. Sometimes there is even live music you can enjoy for free. It can get crowded.
Written 27 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amber B
New York City, NY3 contributions
Nice Store
Jun 2020 • Solo
The store is exceptional and I really enjoyed the experience in the store! However, I am giving a average review based on the customer service.
Written 16 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

NYCM
New York City, NY4 contributions
Extremely slow shipping & terrible customer service!
Feb 2021
Don't ever buy from this store online. They take forever to deliver and their customer service line is terrible. No wonder why they are not doing well. I bought a Valentine's Day gift online over a week ago and it's still at their warehouse in AZ. I've called them four times. The last call I was on hold for an hour and 25 minutes. I will never purchase from them again.
Written 14 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

roberta w
Durham, NC14 contributions
Horrible Delivery Service
Dec 2020
Macy's so-called White Glove Service, which is actually the name of the company they use to deliver furniture, is awful! If there were no stars available, I would actually give them negative ones. They delivered twice to my home, once two patio chairs and once a patio table. With regard to the chairs, they wanted to know if I needed to have the chairs taken out of their boxes! With regard to the patio table, I had made requests twice to Macy's representatives to insure that they would be wearing masks over their noses. One did, one did not. When I asked him to put his mask over his nose, he refused and simply went back into the truck! The other one finished putting the table together (in a light drizzle) and then left it in the garage. It would have been very easy for them to put the table together in the garage. In any case, the table looks awful, with many scratches and dents. I will be returning the table and requesting a refund of the delivery charges for both the chairs and the table. Given the rude, obnoxious, and incompetent behavior of these delivery folks, my guess is that Macy's is paying very little for this service and overcharging customers. My suggestion is not to buy any furniture from Macy's!
Written 31 December 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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