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Macy's Herald Square

Certificate of Excellence
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Address: 151 West 34th Street, New York City, NY 10001-2101
Phone Number:
+1 212-695-4400
10:00 - 21:30
Open now
See all hours
Sun 11:00 - 20:30
Mon - Thu 09:30 - 22:00
Sat 10:00 - 21:30

From its inception, Macy's Herald Square was a store unlike any other. Over...

From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.

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TripAdvisor Reviewer Highlights

Read all 3,531 reviews
Visitor rating
  • 803
  • 563
    Very good
  • 271
  • 112
  • 105
Had an incrediable shopping experience

I was at Macy's and it was on sale, had an enjoyable shopping spee because girls just love shopping. Prices are affordable depending what you are buying, the cashiers are nice... read more

4 of 5 bubblesReviewed 22 August 2015
Quack H
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3,531 Reviews from our TripAdvisor Community

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Showing 1,854: English reviews
Kuala Lumpur
Level Contributor
836 reviews
216 attraction reviews
common_n_attraction_reviews_1bd8 917 helpful votes
3 of 5 bubbles Reviewed 23 August 2015

Always a must see when in New York and a visit to the basement for some bargain clothes....disappointment this time as we found that it was closed off for refurbishment. Had a look at some of the other floors and most had sales but nothing tempted like a rummage in the bargain basement! Lots of renowned brands and price tags... More 

Thank ExpatKL88
Scunthorpe, United Kingdom
Level Contributor
230 reviews
192 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 23 August 2015

Visited here on a few occasions,Mainly because it had a restroom lol But....I did purchase a few things as well,What a massive place this is,Staff very polite as well.

Thank scunnyman
Level Contributor
81 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed 22 August 2015

What a waste of our time to visit this store. It has such a history that our teens wanted to go there. My one daughter, I feel, wanted to buy something just for the fun of it. Once we all looked at the prices we were appalled and left. It's quite honestly sickening to know that people spend so much... More 

2 Thank Grayson907
Level Contributor
1,302 reviews
796 attraction reviews
common_n_attraction_reviews_1bd8 258 helpful votes
4 of 5 bubbles Reviewed 22 August 2015

I was at Macy's and it was on sale, had an enjoyable shopping spee because girls just love shopping. Prices are affordable depending what you are buying, the cashiers are nice and efficient and I got extra discounts (by showing my passport). Good fun!

Thank Quack H
Cambridge, United Kingdom
Level Contributor
36 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 22 August 2015

An employer said the store was closing so I took my goods to a cashier and she said she was closed. Tried another and another still no help. Disappointingly I had to leave my goods behind as no one would take my payment. Not good customer service at all, no announcement to say store closing and never known a store... More 

1 Thank the4robs
Level Contributor
60 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 August 2015 via mobile

Fantastic store lots and lots of things on many floors and the basement good court was awesome really lovely atmosphere and lots and lots to but very good

1 Thank vixxy8888
Chapala, Mexico
Level Contributor
441 reviews
98 attraction reviews
common_n_attraction_reviews_1bd8 506 helpful votes
4 of 5 bubbles Reviewed 21 August 2015

Nice to see, some escalators remain old. The store is huge 7 or more floors, more than one whole floor of just shoes. Quite the store, but crowded, busy and not enough employees, nor bathrooms nor fitting rooms. Store clothing area in much disarray. Too hard to shop for me in this environment but was something to see and say... More 

Thank bezerk
Dundee, United Kingdom
Level Contributor
148 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 20 August 2015

You just have to make a trip to Macy's, amazing place with everything you possibly want to spend your dollars on all under one roof.

Thank Gauldie2015
Allentown, Pennsylvania
Level Contributor
51 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 August 2015 via mobile

A huge store with lots of shopping and history. 9 floors of everything you could ever want and such history. Worth a good look even if you don't buy anything!

Thank Amy S
Arlington, Virginia
Level Contributor
25 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 18 August 2015

Overcrowded, messy, crazed but classic must visit when heading to New York for sightseeing. Great historical building where you can feel the charm (and layers of grime) of generations past. Great place to stop if you have forgotten an article of clothing.

Thank TravelerCarrie

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Midtown

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This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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