Saks Fifth Avenue
Saks Fifth Avenue
4
11:00 AM - 7:00 PM
Monday
10:00 AM - 8:30 PM
Tuesday
10:00 AM - 8:30 PM
Wednesday
10:00 AM - 8:30 PM
Thursday
10:00 AM - 8:30 PM
Friday
10:00 AM - 8:30 PM
Saturday
10:00 AM - 8:30 PM
Sunday
11:00 AM - 7:00 PM
About
The flagship Saks Fifth Avenue offers personal shoppers, a private dressing suite, and the latest styles in women's apparel, shoes, handbags, jewelry, accessories, beauty products, and home goods.
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The area
Neighbourhood: Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
How to get there
- 5th Ave / 53rd St • 4 min walk
- 47–50 Sts – Rockefeller Center • 4 min walk
Best nearby
Restaurants
10,000 within 5 kms
Attractions
1,643 within 10 kms
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
724 reviews
Excellent
389
Very good
221
Average
52
Poor
21
Terrible
43
StephenCross
Dublin, Ireland17,997 contributions
Feb 2023 • Couples
Saks Fifth Avenue is the flagship store for the Saks group. Located opposite the Rockefeller Centre and Saint Patricks it truly is a great location.
Written 6 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonhkny
Hong Kong, China12,721 contributions
Dec 2022
Saks is the typical department store you can imagine in New York. It includes every major brands and is always popular among shoppers. Do come around Christmas to experience the festive vibe.
Written 13 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs W
1 contribution
Dec 2022 • Family
We were on a special mother daughter trip from London to New York and decided to treat ourselves to something special. So we went into Saks to look at some designer handbags first stop Dior! A rather dumpy snooty sales assistant greeted us & very quickly said to a younger male colleague "I think these are for you!!" And laighed!! How dare she assume that we were not worthy of being in that area in Saks. Unfortunately lady your loss!! We went on to purchase many lovely designer items elsewhere.
Written 7 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LuxuryTraveller32
Brisbane, Australia47 contributions
Nov 2022 • Solo
Okay since I can’t get Saks to respond to my emails and customer service requests I am running out of options so now trying a review. I placed an online order. I received it and it didn’t fit so I arranged to get a refund. A month after returning the item I still don’t have the refund and despite multiple emails and customer service chats I haven’t resolved it. This has been one of the worst customer experiences I have had. I will never shop here again! Last ditch effort to get help by posting a review
Written 17 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy
Buenos Aires, Argentina303 contributions
Aug 2022 • Solo
Absolutely loved everything about this store: from the colorful displays, the exquisite fragrance smells, the great variety of products and great customer service. Found exactly what I needed and more
Written 11 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephanie P
Eden, NC7 contributions
Jul 2022 • Family
Lots of fabulous brands and some decent deals can be found in Saks. The looks, monitoring and following by staff we were subjected to was unseemly and inappropriate. Once we made a purchase it seemed the security detail moved on to others.
Written 24 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FamilyofFiveSF
San Mateo, CA60 contributions
Apr 2022
This is the best Saks Fifth Avenue in the US. It has the largest collection of apparel, handbags and accessories and the salespeople are incredibly helpful.
Located conveniently in midtown, walking distance to Bergdorf and Bloomingdales, Saks is still the pre eminent dept store in NYC.
Located conveniently in midtown, walking distance to Bergdorf and Bloomingdales, Saks is still the pre eminent dept store in NYC.
Written 1 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nikki74_13
Peterborough, UK15 contributions
Feb 2022 • Couples
As we where in New York we wanted to visit the world famous Saks of 5th Ave, the lady that greeted us at the main doors said welcome to Saks but her tone and her eyes said get out dirtbag we then felt we where being judged by all of the staff we didn't stay long. Bloomingdales was a much better reception just go there instead.
Written 26 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KCT
5 contributions
Nov 2021 • Solo
11/27/21 I placed an order for roughly 460$ worth of gear. I received a confirmation to that effect with a delivery date scheduled of 12/3 and the money charged to my card. I believed that would be the end of it and my items would be delivered as intended.
12/m1 I was informed they had cancelled my order no reason given. I called them back and asked the customer service team to reinstate and honor the previous agreement. After about an hour to an hour fifteen my order was reconfirmed with the agent. However she notified me that I would need to ‘pay at the current rate so the system would not reject my claim and that the price match back to the ~460$ amount would be initialized after the 24 hour mark. I reconfirmed with the agent multiple times and she left at one point to speak to a supervisor to confirm and I received multiple reassurances that this would be done but that it may take 14 days to see the refund take place.
i received my goods on 12/9.
12/14 I called to verify my promised price match and it turns out it was declined 12/10 but no email, call or notice given to that effect. I then spent another hour and a half with this person who claimed that it was turned down because of the first persons mistake when submitting (did not port over my original confirmation so they cited lack of evidence). I requested again to be priced matched correctly and the agent again confirmed it would be handled.
12/31 I called again to verify my money was going to be matched and returned. I was told again it would be matched And that she would make sure it happened and promised me a call back before the end of her shift because this requests are opened and handled quickly. No call received, voicemail, or email.
1/10 I called again - at this time no one had opened the request and I demanded to speak with a supervisor or manager.
1/14 I called and asked about my status and to speak with a manager immediately if it had not been initialized. I also inquired how long to expect a call from someone when a request to get a call from a manager typically takes she said under 48 hours. She would get a manager - after 37 minutes - she never returned.
1/19 I called this new individual confirmed that they declined it again (no reason given - no call/email to that effect and no manager/supervisor call). I demanded to speak with a manager at this point becoming very angry she told me to ‘keep it professional‘ ironic because there isn’t a single professional that works there that I has helped me. However to my surprise she insured I spoke to a supervisor after about 5 mins. Hip hip she came through. The supervisor offered the same platitudes that I was given previously ‘sorry for the inconvenience, that he understood similar things happened to him, that he understands why I felt lied to’ etc. He confirmed there was no way to get me thst agreed upon rate as it was not active In their system, to which I stayed ‘It was when I ordered it, was when the first few agents confirmed And that I only purchased these items due to the current rate’. I inquired why no one bothered to notify me, this was taking now over two months, why when I purchased and repeatedly asked the person to confirm the rate would be honored he had no response. His final offer was to give me a coupon for 20% off my next visit (which I get from their email system it feels like monthly), and there was nothing to be done about this order. I demanded to speak to a manager as he was a supervisor and he let me know he was as high as I could speak to. I told him they need to get someone immediately out to pick the items up and that my money returned he stated he could get me FedEx out to myplace tomorrow I demanded an 8-830 pickup as I had work (jumping ahead, I waited until 11am, no pickup attempt) he said he couldn’t promise it would be that time and did not want to lie to me again (implying he was aware his team lied tepeatedly to me and that seems to be quite fine for them) once they receive the items it would take 3-5 days to start the return and would take a full billing cycle (at this point I’ve already paid for the items, it hurt my credit score by 17 points and ruined my Christmas as they were intended to be presents that I could not give out)
1/20 - After the 8-830am window was missed. I emailed the service team around 1030 (1/20) to ask when the pickup would take place. I have yet to hear back. Turns out the pickup attempt was made at 6pm 1/20 According to FedEx. I emailed again 1/21 to share this information and ask when they would be coming by to get this items. That email is still un-responded to. According to FedEx, tried 6pm again 1/21.
I have submitted a BBB claim with resources, reached out to my CC for help, & am now placing social media reviews.
To confirm the amount should be ~460 was, charged $3,212. They owe me ~2900$
12/m1 I was informed they had cancelled my order no reason given. I called them back and asked the customer service team to reinstate and honor the previous agreement. After about an hour to an hour fifteen my order was reconfirmed with the agent. However she notified me that I would need to ‘pay at the current rate so the system would not reject my claim and that the price match back to the ~460$ amount would be initialized after the 24 hour mark. I reconfirmed with the agent multiple times and she left at one point to speak to a supervisor to confirm and I received multiple reassurances that this would be done but that it may take 14 days to see the refund take place.
i received my goods on 12/9.
12/14 I called to verify my promised price match and it turns out it was declined 12/10 but no email, call or notice given to that effect. I then spent another hour and a half with this person who claimed that it was turned down because of the first persons mistake when submitting (did not port over my original confirmation so they cited lack of evidence). I requested again to be priced matched correctly and the agent again confirmed it would be handled.
12/31 I called again to verify my money was going to be matched and returned. I was told again it would be matched And that she would make sure it happened and promised me a call back before the end of her shift because this requests are opened and handled quickly. No call received, voicemail, or email.
1/10 I called again - at this time no one had opened the request and I demanded to speak with a supervisor or manager.
1/14 I called and asked about my status and to speak with a manager immediately if it had not been initialized. I also inquired how long to expect a call from someone when a request to get a call from a manager typically takes she said under 48 hours. She would get a manager - after 37 minutes - she never returned.
1/19 I called this new individual confirmed that they declined it again (no reason given - no call/email to that effect and no manager/supervisor call). I demanded to speak with a manager at this point becoming very angry she told me to ‘keep it professional‘ ironic because there isn’t a single professional that works there that I has helped me. However to my surprise she insured I spoke to a supervisor after about 5 mins. Hip hip she came through. The supervisor offered the same platitudes that I was given previously ‘sorry for the inconvenience, that he understood similar things happened to him, that he understands why I felt lied to’ etc. He confirmed there was no way to get me thst agreed upon rate as it was not active In their system, to which I stayed ‘It was when I ordered it, was when the first few agents confirmed And that I only purchased these items due to the current rate’. I inquired why no one bothered to notify me, this was taking now over two months, why when I purchased and repeatedly asked the person to confirm the rate would be honored he had no response. His final offer was to give me a coupon for 20% off my next visit (which I get from their email system it feels like monthly), and there was nothing to be done about this order. I demanded to speak to a manager as he was a supervisor and he let me know he was as high as I could speak to. I told him they need to get someone immediately out to pick the items up and that my money returned he stated he could get me FedEx out to myplace tomorrow I demanded an 8-830 pickup as I had work (jumping ahead, I waited until 11am, no pickup attempt) he said he couldn’t promise it would be that time and did not want to lie to me again (implying he was aware his team lied tepeatedly to me and that seems to be quite fine for them) once they receive the items it would take 3-5 days to start the return and would take a full billing cycle (at this point I’ve already paid for the items, it hurt my credit score by 17 points and ruined my Christmas as they were intended to be presents that I could not give out)
1/20 - After the 8-830am window was missed. I emailed the service team around 1030 (1/20) to ask when the pickup would take place. I have yet to hear back. Turns out the pickup attempt was made at 6pm 1/20 According to FedEx. I emailed again 1/21 to share this information and ask when they would be coming by to get this items. That email is still un-responded to. According to FedEx, tried 6pm again 1/21.
I have submitted a BBB claim with resources, reached out to my CC for help, & am now placing social media reviews.
To confirm the amount should be ~460 was, charged $3,212. They owe me ~2900$
Written 24 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan C.
La Jolla, California, USA392 contributions
Nov 2021
The light show during the holiday season is one of my favorite! The window displays are so much fun to visit each year as well!
Written 2 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do you need a reservation to go now that COVID is going on
Sivan M
Dallas, TX427 contributions
To go into the main area you do not need a reservation, you will of course need a mask however. However, small stores will have a capacity limit.
ohkatie
5 contributions
Does anyone knows where is it possible to buy goods for home offline ? I were in Sacks on 5th av, but I didn’t find it.
What is the last date of the holiday light show in 2019 / 2020?
carmelwish
Los Gatos236 contributions
I would call the store directly and ask
marissanic
Springfield, VA
I’m from out of state, is there a way to have my items shipped home?
ORH
Berlin, Germany93 contributions
I think you can but I suggest you check on their website or email them.
Renan Nóbrega
Recife, PE4 contributions
Musica Tema no Natal 2018 na calçada da Saks! Alguém sabe dizer o nome da musica?
Renan Nóbrega
Recife, PE4 contributions
Music Theme at Christmas 2018 on the sidewalk of Saks! Does anyone know the name of the song?
brynkitty
5 contributions
What time does the laser light show begin. Would love to see but have to catch bus at Bryant Park by 6PM
mssoellegant
Louisville, KY334 contributions
I believe it runs every 10 minutes, Daily starting 5pm to 11pm between 49th & 50th Sts. Best viewing is from Rockefeller Center and then you can check out the Christmas Tree!
cas31849
Muncie, IN2 contributions
Will Saks have a Disney Light Show for Christmas 2018? If yes, what is the first date of the show?
mssoellegant
Louisville, KY334 contributions
I do not see a schedule online but it normally starts in late November, after the Thanksgiving Day Parade (also known as the Macy's Parade) on November 22nd. The Rockerfeller Tree Lighting takes place on November 28th. The Saks light show is daily starting at 5pm to 11pm and replays every 10 minutes at Saks on Fifth Avenue between 49th & 50th Sts. The best viewing is from Rockefeller Center!
SAKS FIFTH AVENUE (New York City) - All You Need to Know BEFORE You Go
Frequently Asked Questions about Saks Fifth Avenue
- Saks Fifth Avenue is open:
- Sun - Sun 11:00 AM - 7:00 PM
- Mon - Sat 10:00 AM - 8:30 PM
- We recommend booking Saks Fifth Avenue tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 15 Saks Fifth Avenue tours on Tripadvisor
- According to Tripadvisor travellers, these are the best ways to experience Saks Fifth Avenue:
- New York Icon Photography Tour led by a Local Photographer (From S$168.17)
- New York Christmas Holiday Small-Group Walking Tour (From S$37.32)
- Holiday Lights Extravaganza Walking Tour (From S$80.72)
- Private New York City Christmas Walking Tour (From S$114.36)
- NYC Lights Tour by Limousine (From S$738.60)
- Hotels near Saks Fifth Avenue:
- (0.17 km) The Towers at Lotte New York Palace
- (0.16 km) The Jewel, a Club Quarters Hotel
- (0.14 km) 3 West Club
- (0.21 km) Lotte New York Palace
- (0.17 km) Hilton Club The Central at 5th New York
- Restaurants near Saks Fifth Avenue:
- (0.03 km) Cafe S.F.A.
- (0.03 km) Jupiter
- (0.06 km) l'Avenue at Saks
- (0.12 km) Bill's Bar & Burger
- (0.15 km) Hatsuhana Sushi Restaurant
- Attractions near Saks Fifth Avenue:
- (0.04 km) Perfumarie
- (0.04 km) Teuscher Chocolates of Switzerland
- (0.05 km) General Electric Building
- (0.06 km) Sundays Saks Fifth Avenue 49th Studio
- (0.07 km) St. Patrick's Cathedral