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Tourneau TimeMachine

12 E 57th St, New York City, NY 10022-2502
+1 212-758-7300
Review Highlights
Unfortunate Purchase

My wife and I were in NYC in 2007 and purchased a beautiful pre-owned Baume & Mercier gold ladies... read more

Reviewed 16 March 2017
New Orleans, Louisiana
Very disappointing.

I happened to be in NYC with family. I'd already told my wife that I was looking forward to... read more

Reviewed 4 June 2016
Simon K
Chelmsford, United Kingdom
Read all 26 reviews
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Tourneau is the preeminent purveyor of fine timepieces, striving to deliver a first class customer experience. As the largest authorized watch retailer in the United States, Tourneau offers an unmatched selection of styles from nearly 100 brands, the largest certified pre-owned watch collection, and expert service & repairs. The Tourneau TimeMachine on 57th Street and Madison Avenue is the flagship location.
  • Excellent7%
  • Very good7%
  • Average3%
  • Poor11%
  • Terrible72%
16 Mar 2017
“Unfortunate Purchase”
3 Jun 2016
“Very disappointing.”
Open Now
All hours
Hours Today: 10:00 - 19:00
12 E 57th St, New York City, NY 10022-2502
+1 212-758-7300
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Reviews (26)
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1 - 10 of 22 reviews

Reviewed 16 March 2017

My wife and I were in NYC in 2007 and purchased a beautiful pre-owned Baume & Mercier gold ladies Hampton watch from their agent Ms. Romano. She convinced us to buy by emphasizing Tourneau's lifetime exchange policy, which guaranteed we could use the purchase price...More

Thank Q4285XQbb
Reviewed 4 June 2016

I happened to be in NYC with family. I'd already told my wife that I was looking forward to visiting Tourneau as I have a passion for watches. It's a shame that passion is not shared by the staff at this shop. Snobbish, poor product...More

1  Thank Simon K
Erica S, Public Relations Manager at Tourneau TimeMachine, responded to this reviewResponded 7 June 2016

We're sorry to hear about your experience. Can you please provide your contact information so we can follow up with you directly?

Reviewed 17 February 2016

I came here looking to purchase a high-end watch ($10K - $20K) - Panerai. The service here is pretty appalling considering the product that they're selling. The agents' knowledge of the products is lacking - they often contradict themselves or contradict what is posted online...More

1  Thank newy0rker2015
Reviewed 16 October 2015

I ordered my watch repair and it took so longer than expected. Until and unless asking the situation, they never have any respond the status. It is very poor client service and disregard to client voice arrogantly. I never seen the worst attitude to client...More

1  Thank azarashi2015
Reviewed 8 December 2013

Call called to get some basic product information about a brand that they don't carry in Arlington Virginia. The are so rude never let me finish a sentence completely snobby disrespectful and very passive aggressive.

2  Thank Watch G
Reviewed 28 August 2013

I've bought 2 watches from this store (a vintage Patek Philippe and an Omega Seamaster GMT) and have never experienced what some people allege. And I've strolled in wearing plain old jeans or shorts; hardly designer wear. I have never been treated with anything other...More

Thank z3mom
Reviewed 7 July 2013

I know watches, and I know expensive watches. I have been in the market for a 45k watch, which one could call, the luxury category of watches. I have known Tourneau for a while, but my latest trip pushed me over the edge, and I...More

7  Thank marlon b
Reviewed 28 May 2013

I brought my Tag in for a simple repair. 7 months later the watch still does not work and they refuse to stand behind their work. Do not buy your watch here....do not let them service the watch, demand the manufacturer do the work.

2  Thank Theystolefromme
Reviewed 22 March 2013 via mobile

The store is very incredible bigger than Wempe with lot of brand. But when you buy an luxe watch you want a luxe service... When you buy a watch @t the brend you have a very good service (cartier, rolex, iwc, etc.) here... Nothing !...More

2  Thank Globetrotter C
Reviewed 4 December 2012

having paid $310 for a tune-up of my watch; a longines, they returned it broken! 3 months later, I am still waiting for it to be repaired and it comes back from their service area and has to be sent back by the store before...More

6  Thank pms g
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
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