Carmel Car & Limousine Service

Carmel Car & Limousine Service

Carmel Car & Limousine Service
2.5
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  • NeilAA123
    73 contributions
    2.0 of 5 bubbles
    Beware of potential overcharging
    We booked a ride for my elderly mother in law. We paid in advance. When she was dropped off the driver tried to get her to pay for the trip again. When we called the office to straighten it out he tried to charge $22 for tolls. There are no tolls on that route. Not nice. Beware.
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written 10 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled solo
    Written 8 July 2023
  • debivenega
    3 contributions
    4.0 of 5 bubbles
    Private transfer to Manhattan
    Ride and driver were good. Waited about 10 minutes for pick up at JFK, but a lot of traffic. Had a contact number for driver and he assured me he was close. Drive was fine. Driver did not speak until the end when I had to pay tip and tolls. Overall, got us to our hotel safe. Was more than I wanted to spend, but would use again.
    Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
    Written 6 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with friends
    Written 21 September 2023
  • Rachel T
    1 contribution
    2.0 of 5 bubbles
    Lyft or Uber would have been better
    I wish I didn't have to give a 1 star but after 2 attempts to speak with a manager they have left me no choice! I booked their services for a round trip airport transfer from my hotel for a treat to kick off our vacation. The ride to the airport was by far, one of the worst experiences I have ever had for a car service. They farmed out the service to a taxi company who showed up in his personal Toyota Camry with his items in the back seat pockets. The car was dirty from the ceiling to the floor. The driver was nice enough but did have an odor that I could not overlook or get out of my clothing. This was not anything I would have presented for a car service that was booked as a sedan (1-3 with bags). I am grateful we only had 1 piece of luggage and we fit in the back seat! I am VERY disappointed and even more so that no one has gotten back to me after 2 calls to the company. Their only saving grace and what is giving them a 2 of 5 was the return trip was done well- the driver was professional and presentable in a clean car. I travel often and our company uses car services all the time- I can't recommend this company with the product and service given based on the experience.
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written 6 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled as a couple
    Written 4 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

2.5
2.5 of 5 bubbles1,679 reviews
Excellent
430
Very good
141
Average
107
Poor
131
Terrible
871

hzmusic
Austin, TX4 contributions
5.0 of 5 bubbles
I have used Carmel car service before, so on my most recent trip today, I decided to book it again. It was the right choice! My flight believe it or not changed the departure time half hour early and arrived early as well. I was afraid that I had to wait since I booked the old arrival time on my app. But after I push the app ready to go, my drive called me back within a few minutes and my app also showed very clear instructions as where to meet the driver. It was a nice Tesla car picked me up. This was my first time riding in a 2024 Tesla, so it was fun!
Overall, the Carmel car service is reliable, safe, valuable, and the driver was friendly. I will for sure book them again everyone I fly into NYC.
Written 5 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 6 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joyce
2 contributions
5.0 of 5 bubbles
The driver was on time and was nice enough to come back at the airport to drop off my friend's wallet who she left at the car and didn't realized it was gone til checking in. He refused to take additional tip eventhough he had to drive back.
Written 21 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 23 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rich W
1 contribution
5.0 of 5 bubbles
Mar 2024 • Couples
My wife and I used Carmel Car & Limousine service for car service from our home to LGA and a return from JFK. All parts of the experience were professional and first rate including the safety of the car, the professionalism of the driver and the on-time performance of the service. We will Definity use Carmel again!
Written 19 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 19 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

simon w
21 contributions
1.0 of 5 bubbles
Feb 2024 • Family
My family and I paid for an airport transfer from Newark to Manhattan and return to Newark. The first journey was as expected, but marred by the utterly rude taxi driver that angrily insisted to have a tip added to the toll charges. However this was made worse on the return trip to the airport, that never happened. The taxi was scheduled to pick us up from the hotel at 5pm with a flight time of 8pm (this will have given us an hour for the journey to to the airport, prior to the anticipated 2 hours check-in process airports insist we need. But 5pm came and when, even though earlier in the day we called to double check the arrangements. called again after 5pm and each time was told that the ride will be there in 15 mins... eventually after 3 phone calls they conceded that there will ne no driver turning up as the drivers kept cancelling the journey. so stood at the kerbside at 6.20pm we had to hail a cab to get to the airport, Friday rush hour, we got to the airport at 7.35pm rushing across the airport following a ride that cost more than the initial return transfer that was planned, and only narrowly making the boarding. Severely let down by this transfer service and they only refunded 40% of the cost of the service, leaving me out of pocket for the £125 yellow cab ride.
Written 17 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 19 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lisa
3 contributions
5.0 of 5 bubbles
This is great service. Booking was faultless, comms excellent and driver was on time, polite and helpful. Wish I knew about them for my arrival in NY, the company I booked failed to turn up or refund my money!
Written 13 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 16 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dana L
1 contribution
1.0 of 5 bubbles
Mar 2024 • Business
If I could, I would give this service zero stars. The driver and the car were both heavily tainted with the smell of cigarettes. The passenger, who was on a call, assumed he was being transported to the address specified in the reservation. However, he found himself in Levittown, PA, just beyond Trenton, NJ, realizing that the driver had been heading south from NYC instead of east towards Bethlehem, PA. Upon this realization, the driver was instructed to head towards Bethlehem, but they only managed to reach a town about 45 minutes away from the original destination. Despite not being taken to the correct address, Carmel refuses to issue a refund because the passenger chose to be dropped off at a hotel to continue his call and consequently missed his meeting. The customer service representatives seem more interested in arguing than in using logic and reason to resolve the issue. They appear unwilling to do what is right.
Written 7 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 9 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Deborah H
New York City, NY2 contributions
1.0 of 5 bubbles
Mar 2024 • Couples
On March 1, 2024, I got an extremely nasty driver who lied about when I and my companion got into the car so that he could charge me an extra $12 late fee. This is the 2nd time I have had trouble with the same driver. I wrote to complain and received a call back, but all they were interested in doing was taking the driver's side, even when I said they were going to lose me forever as a customer when I had been a long-time customer previously. Stay away from this car service - there are a lot better options around now.
Written 4 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 9 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MARIE L
1 contribution
5.0 of 5 bubbles
Feb 2024 • Friends
Carmel is the best! Had them pick us up after the theater on a blustery rainy night and they were waiting for us as we walked out the theater door. Couldn't ask for better service. Been using them to take us to the airport for years. They never disappoint.
......Marie L., NYC
Written 29 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 1 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Explore06608208202
2 contributions
1.0 of 5 bubbles
Feb 2024 • Business
Toyota Avalon is far from being a limo. The car must have had more than 200 000 clicks. The shocks were completely gone. The driver was rude. Never, ever again!
Written 29 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 29 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

A J
Sanger, Texas, United States5 contributions
1.0 of 5 bubbles
This could have been a great experience if the third party company had not called within 24 hours of the rental stating their company was requiring me to pay $15 for tolls and tips. Originally the company tried to say the $15 was for tolls and told me to look it up because there was a toll between the airport and my hotel with a fee to get into the airport. So we got off the phone and I looked it up. No toll and the airport only charged $5 if they stayed more than 11 minutes. So he called back and said I can cancel knowing for well I would not get any of my money back because it was within 24 hours of the booking. I asked him to explain the $15 again. This time he said $5 was for entry into the airport and $10 was a tip. I went ahead and paid the $15 because I was forced to pay but the service was not deserving of a $10 tip. After looking further into the $10 ride from the hotel to the airport the original $87 I spent was overpriced. I know better next time.
Written 26 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 29 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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