Tours and Tickets by Indonesia Impression Tour
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Driver did not pick me up and said they’re fully booked after I contacted them for not showing up. They ruined my day and are not refunding my money.
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Date of experience: December 2019
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Response from indonesiatours, General Manager at Indonesia Impression Tour
Responded 29 Dec 2019
Good afternoon ,we deeply apologize for not pick up at your hotel and since you don want to take another day ,we have agree to refund your money today.Our accounting processing the transfer by bank transfer but not possible due to incomplete bank address and beneficiary address ,also bank require minimum USD.100 for transfer therefore we did advise we will transfer the amount by paypal account..We did refund your money to your paypal account today and we will send the receipt to viator for their acknowledgement. So they will know that your information that we not refund your money is not true and fake information
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Very average, poor communication & did not fulfill what they show on the website or trip advisor. The horses were hungry & temperamental at the time, probably because they were hungry I think. We had a guide walk with us the whole way..very slow. Totally not worth the money they charge.…
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Date of experience: September 2019
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The ride was really nice and good view but the horse i rode on only wanted to race back home so no galloping for me. The pictures we made are really beautifull aswell. But the “racing horse” was a bit sad for my €60 or 1million r.p.
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Date of experience: August 2019
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Wayan, The arrangements you have made were, well, in a word, flawless or in another word, perfection. You guaranteed my clients the best hotels (Value for Money) Wonderful service, breathtaking views, yet very welcoming and friendly (quoted by my Clients). They were impressed with the all the arragments. The food and service were outstanding. The vehicle provided with driver was good, there were no problems or delays. Thank you for the wonderful service given through out the tour. Will always reccomened you for all our tours through out Bali and Jakarta Cheers Sahan A Esna Holidays…
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Review collected in partnership with this attraction
Date of experience: April 2019
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Response from indonesiatours, Owner at Indonesia Impression Tour
Responded 4 Jun 2019
Thank you for your comments and looking forward to welcome your clients in Bali again
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Great hospitality and many thoughtful arrangements. Although we faced travel disruption with the volcano eruption, the guide and company is reliable and can be trusted to make contingency plans and gave good advice to mimimize inconvenience. The boss, Mr Wayan Suena also came personally to provide assurance and assistance. Well done! Will definitely travel with them again for our next trip to Bali.…
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Date of experience: November 2017
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