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Jewel Cave National Monument

11149 US Hwy 16, Building B12, Custer, SD 57730
+1 605-673-8300
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Review Highlights
Fantastic Scenic Tour

We bought tickets to the scenic tour (their most popular tour). Lots of huge rooms to wander... read more

Reviewed 21 June 2016
Audrie R
Interesting Tour and Great Staff

From all the reviews, we were very lucky. We got there at 9:30AM on Father's Day and our tour was... read more

Reviewed 20 June 2016
wardgarner
,
Castro Valley, California
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Jewel Cave National Monument is home to one of the longest caves in the world. Offering an assortment of cave formations and recreational opportunities, many visitors are truly amazed by this underground wilderness. Most impressive is the fact that exploration and discovery continue to take place at this significant natural resource. As part of the National Park Service, the Monument offers four different types of cave experiences: Scenic Tour (1 hour and 20 minutes), Discovery Talk (20 minutes) Historic Lantern Tour (1 hour and 45 minutes), and Wild Caving Tour (3 to 4 hours). During the late winter and early spring seasons, limited tour options are available. It is recommended that visitors check online for specific tour times or call the visitor center directly for park ranger assistance. NOTE: At present, advanced reservations for cave tour tickets are not available in 2017. It is hoped that this service will be available by Memorial Day Weekend; however, until further notice, all cave tour tickets are being sold on a first come first serve basis.
  • Excellent60%
  • Very good28%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“scenic tour” (229 reviews)
“wind cave” (121 reviews)
“great cave” (42 reviews)
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Hours Today: 08:30 - 16:30
LOCATION
11149 US Hwy 16, Building B12, Custer, SD 57730
CONTACT
Website
+1 605-673-8300

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Reviews (1,001)
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231 - 240 of 993 reviews

Reviewed 21 June 2016

We bought tickets to the scenic tour (their most popular tour). Lots of huge rooms to wander through and a lot of stairs to go up/down throughout the tour. Very cool cave with some interesting formations I had not seen in other caves. A few...More

Thank Audrie R
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thanks for the very nice review. Your advise to the future visitors of Jewel Cave National Monument is right on point. We hope your recommendations are well received by the public. They are very much appreciated by the National Park Service.

Reviewed 20 June 2016

From all the reviews, we were very lucky. We got there at 9:30AM on Father's Day and our tour was at 10:40. (We did notice when we were done with our tour that the Visitor Center was much busier than it had been in the...More

Thank wardgarner
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thank you for the nice review. Hopefully, your comments have prepared future visitors for what to expect at Jewel Cave National Monument. We are very fortunate to have Sarah and although she has not been with us long, she has done a fabulous job and...More

Reviewed 19 June 2016 via mobile

We took a tour of Jewel Cave and were amazed at how gorgeous it is. We were lucky enough to have Brittany as our tour guide and she was wonderful. She was full of information and answered questions and made the tour fun. If you...More

1  Thank snorkledork23
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thank you for the glowing review and recommendations for our future visitors. Brittany works very hard, as do all of our Park Rangers, to provide the most enjoyable experience possible to all of our visitors, young and old. The Junior Ranger program is one of...More

Reviewed 18 June 2016 via mobile

My wife and I went to the cave and did the full tour. We got there at 8:45 and the group's were selling out fast. We did get the 11:20 time so had to hang around there for a couple hours until the route started....More

Thank Wayne O
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thank you for the nice review. Many of our visitors do experience some waiting prior to their tour. We have many interesting things to do to pass the time, such as interpretive patio talks and trail hikes, as well as an informative visitor's center and...More

Reviewed 18 June 2016 via mobile

Dont miss this it a great cave to explore you wont be disappointed. There is some stairs to deal with if climbing is an issue for you.More

Thank SRX440
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thanks for the nice review. Not all tours are recommended for everyone. We try very hard to give the most honest descriptions of all our tours so all of our visitors feel safe and comfortable. The cave puts on a very good show all on...More

Reviewed 17 June 2016 via mobile

I've been on the historic lantern tour twice and it makes all other cave tours boring in comparison. Normally you get lectured about not touching anything, but for this tour, you will need to touch walls as you traverse the cave and your clothing might...More

Thank Tracy S
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thank you for the great review and honest description of our lantern tour. It is one of the most popular tours we do. We are very happy you came away with positive, enjoyable experience. This is our number one goal at Jewel Cave National Monument!

Reviewed 16 June 2016

This cave is an amazing natural wonder! The guided tours by the park service are very informative and interesting. The first come first serve tickets sell out fairly quickly so get there early in the day for the best chance (or call to find out...More

Thank andersnb
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thanks for the glowing review and great suggestions for our other patrons. Jewel Cave is like no other in the world and so are the Park Guides. We are so glad you had a pleasant experience!

Reviewed 15 June 2016

We didn't plan our visit very well, waited in line for tickets, but had to wait a few hours until our tour time. It was not a problem as the cave is close to Custer and plenty of other things to do while we waited....More

2  Thank tmyil Y
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 18 June 2016

Thank you for the review, and we appreciate your optimistic viewpoint toward waiting for the tours ... as there are a host of activities to do within easy driving distance. Granted, most visitors only find themselves waiting about an hour, which makes for perfect timing...More

Reviewed 13 June 2016

My whole family loved this. Kids ages 11, 13 and 19. Guide was very knowledgeable. Such a cool experience. Would not recommend for small kids or people who have health issues-really a lot of steps. So worth it for us though. I wore jeans and...More

1  Thank none352
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thanks for the nice review. We do recommend you get here as early as possible to secure tickets. The kiosk opens for ticket sales at 8:00 a.m. and we do usually sell out by noon many days. Your suggestions are right on point as the...More

Reviewed 13 June 2016

We almost didn't visit this cave because their tours were full until the afternoon. We reserved a later tour went off and did other things and came back. It is a huge cave with wonderful examples of calcite formations, many I had never seen before....More

Thank 855Anne
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 13 July 2016

Thank you for the nice review. Great suggestions! We want everyone that visits to walk away with the most positive experience possible. The cave is very unique and we strive to show them as many interesting things as time allows.

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Questions & AnswersAsk a question
Staci F
I have seen that the NPS was planning on trying an online reservation system for Jewel Cave tours. Does anybody know the status of this or has that idea been abandoned?
11 June 2017|
Answer Show all 3 answers
Response from NPSParkRanger | Property representative |
Thank you for your question. Yes, Jewel Cave National Monument hopes to have a reservation system in place during the 2017 summer season. However, due to complications with a newly installed Point of Sales System (POSS), the... More
1
Vote
R5210XAsteveh
We will be in South Dakota for several days May11-15, 2017. Since there is no advanced ticket purchase, is it advisable to get tickets in the AM then visit Devils Tower and return for an afternoon tour. What is the latest afternoon scenic tour?
30 April 2017|
Answer Show all 3 answers
Response from mrpetsaver | Reviewed this property |
Devils tower is a little far. I would suggest visiting The Mammoth Site which is nearby and in an interesting historical town.
0
Votes
Marie W
We are planning on going to Jewel Cave on July 9th, 2017. We are staying in Rapid City on the 8th and Casper on the 9th. We have one day to explore the Black Hill area - Mount Rushmore (first thing that morning), then 1880 Train, and lastly Jewel Cave that afternoon. My daughter did a long report on Jewel Cave for school. We would hate to miss the cave. When do you think your reservation system will be up and running?
22 April 2017|
Answer Show all 4 answers
Response from NPSParkRanger | Property representative |
Thank you for the question ... and, we appreciate everyone's assistance and guidance. As for Jewel Cave, we encourage visitors to arrive in the morning and purchase tickets accordingly for their planned schedule. By arriving... More
0
Votes