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Had a wonderful afternoon, the last trip before lock down 2. Greeted really well by our captain and host. Everything explained by really well. Plenty of food and really fresh. Beef chicken and cheese sandwiches, gerkins and tomatoes. A really nice assortment of cakes, chocolate, battenburg, fruit tart, scones cream and jam. plenty of fresh fruit, strawberries, raspberries, tangerine. Unlimited tea, with juice and a wine for the non driver. A very nice journey circa 2 hours, very informative about the area and it's history, learned so much.…
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Date of experience: November 2020
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Response from Lancscanalcruises, Owner at Lancashire Canal Cruises
Responded 9 Nov 2020
This is so lovely to hear you had such a nice experience - especially as you say before we had to go into lockdown. Thank you for sharing your experience :-) Please do come and join us again in the future.
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Had a lovely afternoon and a nice time watching the ducks. The host was lovely and welcoming and the boat was warm.. even in this weather. Afternoon tea was lovely.
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Date of experience: November 2020
1 Helpful vote
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Response from Lancscanalcruises, Owner at Lancashire Canal Cruises
Responded 9 Nov 2020
Thank you for your review! we're so glad you enjoyed the afternoon tea and where nice a cosy on board even in the chilly weather. We hope you come and join us again when we're not in a lockdown :-)
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A really super afternoon, lovely cruise, great food & the staff were fabulous. Nothing was too much trouble and the added bonus of a knowledgeable & fascinating skipper! Highly recommend from a family of 5 with 3 adult kids...
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Date of experience: October 2020
1 Helpful vote
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Response from Lancscanalcruises, Owner at Lancashire Canal Cruises
Responded 1 Nov 2020
Thank you for your review. This is really lovely to hear that you all had such a good time and we agree, Marc has some amazing knowledge of the local area to share along the way. Thanks again, and we hope you come and see us again in the future :-)
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Booked a private breakfast cruise. Mark was great with the kids and the breakfast was delicious. Highly recommended!
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Date of experience: October 2020
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Response from Lancscanalcruises, Owner at Lancashire Canal Cruises
Responded 31 Oct 2020
Thank you for your lovely feedback. We're glad you enjoyed your breakfast cruise and that you enjoyed the breakfast itself as well :-) We hope you join us again in the future.
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Booked as a Surprise for my Wife,Sad to say it was very disappointing,First thing was being kept waiting with other passengers in the Pouring rain,Social distance measures in place,were very poor,The Afternoon tea was a let down & the Hygiene in the toilet was POOR , the Boat ride was shorter than advertised & the route taken was underwhelming…
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Date of experience: October 2020
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Response from Lancscanalcruises, Owner at Lancashire Canal Cruises
Responded 30 Oct 2020
We are really sorry you did not enjoy your cruise and i do apologise that it is not what you expected. We listen to all feedback and from your email yesterday we have already begun to review the areas you mention. If you have any further feedback please do contact us by email or phone and we would be happy to discuss these with you. Apologies once again.
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