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The Play Factory

Open Now: 9:30 AM - 6:30 PM
Open today: 9:30 AM - 6:30 PM
Review Highlights
Brilliant

My little one loves it here. It’s got even better since they made some changes to the play frame... read more

Reviewed 14 October 2018
Silverdevilangelgirl
,
Skelton-in-Cleveland, United Kingdom
via mobile
Cheap fun & decent food

Cheap play for the kids (adults too) the food was pretty good for a soft play business. Would... read more

Reviewed 28 August 2018
Simon T
via mobile
Read all 61 reviews
16
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Traveller Overview
  • Excellent62%
  • Very good29%
  • Average4%
  • Poor4%
  • Terrible1%
Travellers talk about
“clean tables”(2 reviews)
“free juice”(2 reviews)
About
A fabulous indoor play centre, for children of all ages (and the adults love it too!) With hours of entertainment, good quality food and beverages. Its a great place to visit, kids having fun, tiring themselves out whilst parents can sit and relax...more
Open Now
Hours Today: 9:30 AM - 6:30 PM
See all hours
Suggested duration: 1-2 hours
Contact
29 Skelton Industrial Estate | Skelton Industrial Estate, Saltburn-by-the-Sea TS12 2LQ, England
Website
+44 1287 659196
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Reviews (61)
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LanguageEnglish
36
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All reviews clean tables free juice great for kids rainy day great value for money two hours parties fab grandson chips outing treat session
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1 - 10 of 61 reviews
Reviewed 3 weeks ago via mobile

Really disappointed with the food it’s normally great but now the chips are not handmade and the children’s mash looks like it’s been pulled out of a jacket potato, everyone’s food was brought to the table and my child meal was brought last and was...More

Date of experience: December 2018
Thank tipinandout
jeni41982, General Manager at The Play Factory, responded to this reviewResponded 3 weeks ago

Hi Sorry to hear you were disappointed with your recent visit. The chips we serve nearly 362 days of the year are fresh cut chips. However over Christmas deliveries have been limited from our fresh fruit and veg supplier. And as the fresh cut chips...More

Reviewed 14 October 2018 via mobile

My little one loves it here. It’s got even better since they made some changes to the play frame and added a new slide. The staff are always lovely and friendly and go out of their way to help you where they can. The food...More

Date of experience: September 2018
Thank Silverdevilangelgirl
Tour802299, General Manager at The Play Factory, responded to this reviewResponded 17 October 2018

Hello, Thank you for your lovely feedback, we're so please to see you enjoy coming to visit us! Have you got one of our loyalty cards? They are available for entry and hot beverages, once you've visited 4 times or bought 4 drinks your 5th...More

Reviewed 28 August 2018 via mobile

Cheap play for the kids (adults too) the food was pretty good for a soft play business. Would recommend if your local & looking for some cheap easy fun for the kids.

Date of experience: August 2018
Thank Simon T
Reviewed 27 August 2018 via mobile

Whilst staying in Moorsholm on holiday, we had a very wet day so wanted take to our 3 yr old to use some energy indoors. Just the place! Plenty to do, clean tables and chairs and nice little cafe. My daughter was happy playing for...More

Date of experience: August 2018
1  Thank Mel_Wadsworth
Reviewed 21 June 2018 via mobile

Children toys in the play area need to be cleaned more thoroughly and batteries in toys should be replaced as they none of the worked !More

Date of experience: June 2018
Thank tipinandout
Jenny A, Manager at The Play Factory, responded to this reviewResponded 25 June 2018

Hello, Thank you for getting in touch, may I ask you to please get in touch to provide further details of when you visited? Our toys are cleaned daily, and batteries checked weekly, however the majority of our baby toys don't require batteries and are...More

Reviewed 16 June 2018

My wife and I popped in with the 4-year old Grandson and had a lovely time. Extremely reasonable to get in and loads for him to do. He was kept entertained for two hours and we could sit, relax, have a bite to eat and...More

Date of experience: June 2018
Thank 135DavidS135
Reviewed 8 March 2018 via mobile

Went here yesterday and had a really good time. My daughter loved this took her for a treat on her 1st birthday. Food was really nice just ordered kids meal portion decent and the chips were lovely. Cappuccino was really nice too. Place was clean...More

Date of experience: March 2018
Thank jasonpN3366YB
Reviewed 1 February 2018 via mobile

Hi we regularly go here with my child with special needs and sometimes with his special needs friends. The staff are amazing !!! They interact well with all the children . Are friendly and non judgemental as sometimes when you have special needs children you...More

Date of experience: February 2018
Thank Amy W
jeni41982, Manager at The Play Factory, responded to this reviewResponded 3 February 2018

Hi Thank you so much for taking the time to write such a lovely review. So glad you enjoy your visits and feel comfortable within our facility. I will pass on your kind words to the team. We do have a special place in our...More

Reviewed 15 September 2017 via mobile

Admission included a FREE tea or coffee for me and FREE juice AND fruit ( banana, apple, orange or cup of mixed fresh fruit) for my grandson. Big play areas, clean toilets, lots of tables and chairs, really good choice on the menu - all...More

Date of experience: September 2017
Thank stillhungry201412
jeni41982, Manager at The Play Factory, responded to this reviewResponded 18 September 2017

Hello, Thank you for taking the time to review our facility, it's great to see you enjoyed our facility and service, and will be passing on your kind words to our hard working team :) Did you take advantage of our loyalty cards? They're available...More

Reviewed 7 September 2017

My grandchildren love the Play Factory and love to invite friends to join them to celebrate their birthdays. Excellent party food . A brilliant venue for both celebrations and family outings.

Date of experience: August 2017
Thank lyndamckee
jeni41982, Manager at The Play Factory, responded to this reviewResponded 15 September 2017

Hello, Thank you for taking the time to review our centre. It's great to see you all enjoyed your visit here and I hope your grandchildren had a lovely birthday! Hope to see you all again soon, Best Regards, Jaki Customer Service Manager x

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