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A fabulous indoor play centre, for children of all ages (and the adults love it too!) With hours of entertainment, good quality food and beverages. Its a great place to visit, kids having fun, tiring themselves out whilst parents can sit and relax...more
Really disappointed with the food it’s normally great but now the chips are not handmade and the children’s mash looks like it’s been pulled out of a jacket potato, everyone’s food was brought to the table and my child meal was brought last and was...More
Date of experience: December 2018
jeni41982, General Manager at The Play Factory, responded to this reviewResponded 3 weeks ago
Sorry to hear you were disappointed with your recent visit. The chips we serve nearly 362 days of the year are fresh cut chips. However over Christmas deliveries have been limited from our fresh fruit and veg supplier. And as the fresh cut chips...More
My little one loves it here. It’s got even better since they made some changes to the play frame and added a new slide.
The staff are always lovely and friendly and go out of their way to help you where they can. The food...More
Date of experience: September 2018
Tour802299, General Manager at The Play Factory, responded to this reviewResponded 17 October 2018
Thank you for your lovely feedback, we're so please to see you enjoy coming to visit us!
Have you got one of our loyalty cards? They are available for entry and hot beverages, once you've visited 4 times or bought 4 drinks your 5th...More
Whilst staying in Moorsholm on holiday, we had a very wet day so wanted take to our 3 yr old to use some energy indoors.
Just the place! Plenty to do, clean tables and chairs and nice little cafe. My daughter was happy playing for...More
Children toys in the play area need to be cleaned more thoroughly and batteries in toys should be replaced as they none of the worked !More
Date of experience: June 2018
Jenny A, Manager at The Play Factory, responded to this reviewResponded 25 June 2018
Thank you for getting in touch, may I ask you to please get in touch to provide further details of when you visited?
Our toys are cleaned daily, and batteries checked weekly, however the majority of our baby toys don't require batteries and are...More
My wife and I popped in with the 4-year old Grandson and had a lovely time. Extremely reasonable to get in and loads for him to do. He was kept entertained for two hours and we could sit, relax, have a bite to eat and...More
Went here yesterday and had a really good time. My daughter loved this took her for a treat on her 1st birthday. Food was really nice just ordered kids meal portion decent and the chips were lovely. Cappuccino was really nice too. Place was clean...More
Hi we regularly go here with my child with special needs and sometimes with his special needs friends. The staff are amazing !!! They interact well with all the children . Are friendly and non judgemental as sometimes when you have special needs children you...More
Date of experience: February 2018
Thank Amy W
jeni41982, Manager at The Play Factory, responded to this reviewResponded 3 February 2018
Thank you so much for taking the time to write such a lovely review. So glad you enjoy your visits and feel comfortable within our facility. I will pass on your kind words to the team. We do have a special place in our...More
Admission included a FREE tea or coffee for me and FREE juice AND fruit ( banana, apple, orange or cup of mixed fresh fruit) for my grandson.
Big play areas, clean toilets, lots of tables and chairs, really good choice on the menu - all...More
Date of experience: September 2017
jeni41982, Manager at The Play Factory, responded to this reviewResponded 18 September 2017
Thank you for taking the time to review our facility, it's great to see you enjoyed our facility and service, and will be passing on your kind words to our hard working team :)
Did you take advantage of our loyalty cards? They're available...More
My grandchildren love the Play Factory and love to invite friends to join them to celebrate their birthdays. Excellent party food . A brilliant venue for both celebrations and family outings.
Date of experience: August 2017
jeni41982, Manager at The Play Factory, responded to this reviewResponded 15 September 2017
Thank you for taking the time to review our centre. It's great to see you all enjoyed your visit here and I hope your grandchildren had a lovely birthday!
Hope to see you all again soon,
Customer Service Manager