I have visited the BL a few times in the last month or so as I have a reader ticket for a research project.
I've used the reading rooms, cafe and visited the Treasures exhibition.
I have never met so many lovely, polite, helpful, knowledgable staff at any establishement anywhere in the world in the past 50 years. I'm not sure if they are wildly overpaid or hypnotised but it's the sort of professional service that you don't get anywhere else. It's the six-star hotel of libraries; a parallel universe or a trip back in time.
Even the loo cleaner lady says "good afternoon" with a smile. Everyone knows what they are doing, goes the extra mile to get your reader ticket issued when you arrive with two minutes left before closing, checks your bag without looking at you like you are a terrorist and serves food, drinks, shop gifts etc. in a professional manner.
Food and drink is very good value. Coffee is very good. There are drinking fountains at various points and lockers if you have a reader ticket.
The service to order books from the collection to one of the readng rooms is efficient and this can be done online and usually only takes 48 hours to get books brought up from the extensive underground storage. I am looking forward to the opportunity to go on a backstage tour at some point.
You can sit in one of the very many public seating areas without a reader ticket. There are various kinds including bench eting, small tables, individual lecture-style chairs with fold out desks and power sockets, larger four-seater booths, again wiht power and free internet access for general use and to acess the digital collections.
Depending on the time of your visit you may not get your first choice of places to sit so go early if you want something specific.
The building is clean, easy to navigate and has plenty of accessible options such as lifts and excalators as well as stairs.
The central artium is a stunning display of rare books donated by Geroge III in a multi floor bookcase in glass. Wonderous!
I only regret living 30 minutes away and not going sooner.